IFS assyst

450 Topics

DuncanKDo Gooder (Customer)

??null?? error when logging in to assystNET - 11.8.2

Hello.We have installed assyst 11.8.2 in a non-production environment for testing, and are having an issue with the assystNET page not loading. We have two sets of web servers which authenticate differently, and all applications (assystnet, assystnetmob) on both sectors is having the issue. assystWeb login works fine. When a client attempts to access assystNET, the following error occurs in the server.log: 2024-08-21 09:11:17,455 ERROR [com.axiossystems.assyst.dao.security.CSGFilter] (default task-2) CheckDtos : unable to set property => csg Here is a screenshot of the error: We have tried numerous different authentication methods (LDAP, Azure SAML), and the same issue occurs.I have opened an incident with assyst support, but they have yet to be able to prvovide any advise. Has anyone else seen this with 11.8.2? Thanks, Duncan

1106

1 month ago

mariejDo Gooder (Partner)

asked in assyst General

Process Designer parallel tasks assyst 11.7

I have a Service Request for Personnel Changes. there is a drop down question which asks them if they are ADDING, REMOVING, or CHANGING. the workflow and tasks are completely different based on this ONE question. There isn’t an Approval I just need to follow 3 paths and have multiple parallel tasks based on the path. Removal of a spouse has multiple places that need to be updated and it has to go to different service departments concurrently to do the updates. If there is a name change again totally different task and different service departments. How to I make this happen? Any direction or hints would be greatly appreciated!here’s a sample picture for those that are visual:Sample of how i want the process to flow.

1416

1 month ago

Sc3Sidekick (Customer)

asked in assyst General

How to add "Guidance" (Suggested Actions) to a Task in a process

I started to play more with Expressions in the various tasks created in a process.That is very cool ! 😎However, I was wondering how can I insert some “guidance” information into the triggered tasks ? Or maybe there is a way to copy the parent’s “suggested actions” content in the description ?What would be the best method to use in this context ?thanks in advance !p.s. in assyst v11.5.3

271

1 month ago

schumacher777Do Gooder (Customer)

asked in assyst General

Copying IPaaS Databases - cannot get into AssystETM

We are in the process of copying the production database (11.4) and putting into our Development environment (11.8) - after going through the Database update to get the schema up-to-date, we go through the commands. After doing the commands, shutdown the Karaf command window, starting up IPaaS, we cannot get into AssystETM.Has anyone else had this issue?

242

1 month ago

R-CHRISSidekick (Customer)

asked in assyst General

Pulling info from CI into custom Caption field on assystNet logging form

I have logged an idea for this, but am wondering whether anyone may have a better idea of achieving this?We have a custom logging form that has a custom item lookup, and what I would like to be able to do is provide the user with a short summary of what that item is/does. It doesn’t look like the we are able to amend the column profile that appears in the item lookup so it includes a remarks field from the CMDB, so the only way currently to achieve this is to create a caption field and manually enter the text - but for 100’s of items, this is not feasible. Ideally, what I would like to happen is when an item is selected, the next custom is a caption that is configured dynamically pull through the information stored in the remarks field of that item in the CMDB - only needing 1 caption field instead of 100’s. This currently isn’t possible, and logged an idea for this 5 months ago, still with no solution.Is anyone able to advise if there is a better way to achieve this? Any help is appre

1193

1 month ago

schumacher777Do Gooder (Customer)

asked in assyst General

REST call for Events for a specific CSG

I’m trying to narrow down an issue that I was have happening for a certain type of ItemAId - to do this, I was trying to use csgId - but using this query:https://<server>:<port>/assystREST/v2/events?csgId=145Results with this:Invalid Lookup Parameter: csgId So I guess my question is to how to find the valid lookup parameters?

251

1 month ago

Richard EllingsenSidekick (Customer)

asked in assyst General

Recommended approach for Assyst server logging and monitoring

Context Overarching goal Some examples: Too much information Not enough information: Questions, and request for input Having read the Installation:LoggingContextFilter and the Installation:Useful Server Logging Configurations wiki articles, I’m still coming up short in regards to what I want to achieve. ContextI am asking from the context of a multi-server environment, with several assystEnterprise servers, each running in their separate windows VMs, with a load balanced URL facing our users, and our technicians. I am trying to address some issues in regards to the %JBOSS_HOME%/standalone/log/server.log and how the logging of certain normal or foreseeable events caused by our users or IT-staff causes massive entries in the server.log. Having the added noise of errors from normal and foreseeable behavior in the main log file adds extra complexity and increases the time spent noticing patterns and determining the cause of reported issues. On the other hand, some error messages are n

912

2 months ago

dlongSidekick (Customer)

asked in assyst General

Populate single lookup custom field in assystETM

Good day,We’ve been looking to import data into custom fields on Items. The wiki is very, very detailed for the Data Mapper, but there does not appear to be an example of how to update the value of a shared field (let alone, in our case, a single lookup field).Below is what we had come up with. assystETM recognizes our custom Item field, RESOLUTION-PROGRESS, but we do not know how to tell it to import the data for that field, as there are no fields to specify this. Clearly, we are missing something. Can anyone give us a hint or direct us to an example for updating custom item fields? Really appreciate it,...Donovan

1513

2 months ago

Manish VermaDo Gooder (Customer)

asked in assyst General

Replacement expression for old expression - $SUPPLIER

We are facing an issue with an existing SLA Expression. The old expression ($SUPPLIER = <Some Value>) was checking for Event’s Supplier and was taking some action if Supplier is a particular value. This expression $SUPPLIER is not working in our latest version of assyst (11.7.4). Please help us with a replacement expression to check an event’s Supplier.

151

2 months ago

asutliffSidekick (Customer)

asked in assyst General

Creating Ad-Hoc Decision Task

We are working on a project and there is a requirement to create / inject a decision task into an already started process.For example, we have an action called ‘Cancel Request’ that is taken on the Service Request and it can be taken at any point throughout the process. When that action is taken, it currently closes the open task and the aim is to create a decision task with an attached process so that we can change it’s process path.Is anybody doing something like this already? We would be happy to use any method including API / ETM.

290

2 months ago

moconnor1Sidekick (Customer)

asked in assyst General

Expression Help

Looking for assistance with an assyst task - assyst user expression.We have a custom field doing an assyst user single select lookup. The expression I would need is to call the selected assyst users contact user manager as the assyst user for the task to go to. Example: custom field lookup; assyst userdecision task goes to assyst user of the manager value of the selected assyst users contact user valueMitch OC contact user manager definition of Jason BCustom Lookup: assyst user selected is Mitch OC; decision task assyst user expression to be Jason BI cannot find a way to make this work on current available expression examples in wiki or otherwise

1195

2 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

AssystREST API - how to get loggedDate range

I’m looking for a method of getting a Data Range of the loggedDate but cannot figure it out. I’ve seen this post and tried to follow the example, but it doesn’t work for me in 11.8.1 - ?itemBId=0&loggedDate=2024-07-10T00:00:00Z;2024-07-11T00:00:00Z When I do this search, I find X amount that is below the 10,000 limit, but it includes all the dates from 7/10 to end of time. Another subject is there a way to page the results, currently I’m limited on 10,000 and would like to get all the results back in one shot.

542

2 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

Error on Update of Event through a channel

Created a channel to update the empty ItemB with ItemA. I have many that have errored out, but the error doesn’t really give me an clue of what needs to be done. (Error below)Here is the details of the DataMapper: Here is the definition of channel: The Data:id version csgId dateLogged incDataVersion itemAId itemBId bundleType bundleTypeEnum eventRef 4645 12 0 2021-06-16T16:08:09-05:00 1 1637 0 0 STANDALONE 2824 The Error:Error invoking update on event with body {itemB={assystRESTType=item, assystRESTXMLType=itemDto, name=Cyber Security Services, id=1637, shortCode=CYBER SECURITY SERVICES}, itemA={assystRESTType=item, assystRESTXMLType=itemDto, name=Cyber Security Services, id=1637, shortCode=CYBER SECURITY SERVICES}, custom={}, itemBId=1637, self={assystRESTType=event, assystRESTXMLType=eventDto, id=4645}, itemAId=1637, id=4645}, options []: A complex validation error has been detected by the application. Type: ComplexValidationException.Errors: [

272

2 months ago

AnandamoyiDo Gooder (Customer)

posted in assyst General

Using a process with two decisions get Error 'This stage has already been started '

Hi, when my process in the process desiger had two back to back automated decisions followed by a normal task, it threw an error saying the task has already started and it wouldn't allow the first decision ticket to be closed. I had to add a normal task and automatically close it in between the decisions to make the process work. Do you know why this error was happening?

261

2 months ago

J92BELLDo Gooder (Customer)

asked in assyst Integrations

Success Configuring SAML, assyst and Azure AD?

We are currently using assyst 11.3.1Anyone successful using SAML authentication with Azure AD?The problem we are having is with the section "Enabling SAML Authentication using the assyst Installer" from the 11.3 wiki:It states the installer will create SAML XML files, which you have to provide to Azure to complete the config on the Azure side. But this documentation wants you to configure the installer first, before you have the values Azure needs.We need help generating the XML file from their installer that will then be needed to configure Azure. Thoughts?

2612

3 months ago

JDosdaleDo Gooder (Customer)

asked in assyst General

Process Designer - Task Question line breaks

Hi all, We (rightly or potentially wrongly) ask multiple questions in the “question” field on tasks in some of our processes , has anyone found a way to force a line break for the detail? Just reading all the questions in one long sentence looks rubbish! Thanks in advance :-)

573

3 months ago

Sc3Sidekick (Customer)

asked in assyst General

Process Designer for Dummies

Hi, is there a Process designer “How-to” training or online guide with basic examples available somewhere on how to create new basic workflow process including a couple stages and a decision task ?P.s. I am aware of the Workflow Theory - assyst11-5Wiki (axiossystems.com),but when it’s time to start building one, where one should start ? Create the stages ?there are also other components that needs to be added to the system before creating new workflow process, for example, new Event Categories, Process Categories, actions types often need to be created prior to start building a new process from scratch. So I am looking at a guide hat would help us determine what should be created from scratch and waht could be reused in the existing system, etc… thanks

641

3 months ago

kashifkloudyDo Gooder

asked in assyst General

Is IFS Assyst capable of integrating with SIEM solution like Microsoft Sentinel

I wanted to know if IFS Assyst can integrate with Microsoft Sentinel or any other SIEM solutions to be able to create tickets automatically for security alerts or incidents? If yes, then what all methods are available for the integration.

682

3 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

Assyst API to update a Service Offering

I’m working on a possible hunch of an issue I’m having. I want to use the API to update all the service offerings to a new value for the Default Item B. I’ve tried to do a post with the this:{"resolvingParameters" : [{"parameterValue": "REPORT AN ISSUE WITH EMAIL","parameterName": "shortCode"}],"customEntityDefinitionId":322,"defaultItemBId":0,"name":"Report an Issue with Email","defaultItemAId":145,"defaultSeriousnessId":19,"defaultCategoryId":73,"shortCode":"REPORT AN ISSUE WITH EMAIL","defaultPriorityId":3,"defaultDepartmentId":587,"parentServiceId":1726,"defaultRoomId":1,"defaultAssignedServDeptId":1}Which results in this:{ "type": "ObjectInUseException", "message": "The requested resource cannot be created as its identifier is already in use.", "messageKey": "rest.exceptions.ObjectInUseException", "diagnostic": "could not execute batch, (Cause exception: Cannot insert duplicate key row in object 'dbo.serv_off' with unique index 'serv_off2_ux'. The duplicate key value is

582

3 months ago

jyorkSidekick (Customer)

asked in assyst General

Parent Rich Remarks in Task Event Desc

Has anyone been able to pull the Rich Remarks event description from the parent ticket into a Task.I’ve tried the following in the Task: But that only gives me the following:

482

3 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

Search: Event Monitor: My Team's Open Events ends with blank page

On AssystWEB 11.8.1 (On Prem) when trying to access the Search “My Team’s Open Events”, it has the spinning icon, then ends up with a blank page. Through IFS support, they wanted me to verify the user had any “CSG’s (Restricted to)” populated, if so to remove them and try again. Which allowed the search to work. Now the question is why having 1+ CSG’s specified for the user doesn’t allow the search to work? The CSG of 3W is extra, even without it, it still returns a blank page. With all the above CSG removed, log back into AssystWEB, it now works: Going into the query, there is no CSG for it… This is a new install of AssystWEB 11.8.1 that we are currently testing. I think majority of the issues we have is result of this issue…

301

3 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

Creating a new Event it gives this error: You do not have privileges to attach this process

On AssystME 11.8.1 (On Prem) - we are getting this error for a certain privilege group that my user belongs to. I’m sure this is something within the Privilege group, but unsure of what is needed.

371

3 months ago

jbosleyDo Gooder (Customer)

asked in assyst Integrations

EPIP EHR Integration

Greetings, Avera Health has recently made the decision to switch to EPIC for its Electronic Health Record (EHR). We are interested in knowing if any other IFS assyst customers have any integrations with EPIC.Thank you,Jason

420

3 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

What does this error mean: The assigned Service Department cannot receive events of this type.

In version 11.8.1, we are trying to assign internal user, but get the error in the subject. I don’t quite understand “receive events of this type”. I’m thinking this is some type of setup, but digging through the items, I don’t see of how this would be configured.

382

3 months ago

jyorkSidekick (Customer)

asked in assyst General

Hide process stages on AssystNet

Is it possible to hide the Progress bar entirely in AssystNet for Service Offerings with an attached Process? In addition, is it possible to leave the Progress Bar, but mark certain stages in Process Designer to not be showing in AssystNet? We have some very long processes, with sub processes, that the end user really doesn’t need to worry about or have visibility to.

483

3 months ago

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