IFS assyst

greymooseSidekick (Customer)

Formatting time variables in Substitution Keywords

Has anyone had to used time variables in substitution keywords?I’ve got a form with a date field DATETIME and am using two substitution keywords to present the date and time on an action template. Date works fine but I’m having trouble formatting the time as either 24 hour clock or with an AM/PM label.$date.format('hh:mm',$new.event.W("DATETIME")) is presenting the time correctly, in the format 11:00. In the context of the related action template I really need to specify 23:00 or 11:00 PM.Does anyone have any ideas?

312

2 months ago

CHRISTALMSidekick (Customer)

asked in assyst General

EVENT_DESC

Is there a way to pull Event Info into an auto generated email when you submit a ticket in assystNET and assystWEB?Currently, our “Thank you” email provides the ticket number etc. and then the Event Description (EVENT_DESC). The issue with that is that it shows ALL questions in the form even if they were hidden and/or not filled out. The data we want to show in the email are ONLY the questions that were answered (what shows in assystNET once submitted)We just want to hide any unanswered questions in the notification email. Currently, it shows like this:[[INCIDENT DESCRIPTION\DESCRIPTION DE L'INCIDENT]]No description entered. See Additional Information.<==# ADDITIONAL INFORMATION (DO NOT EDIT) #=** CSDN issueCSDN Client Specific Issue (Disability Benefits)** Are you, the requestor part of COD?[empty]** CSDN ID (9-12 digits required)123456879** Client Nametesting** Created on (i.e. YYYY-MM-DD @ HH:MM)[empty]** Create by[empty]** Type (name of document)[empty]** Does the SHRST Evidenc

421

2 months ago

odairtnsDo Gooder (Employee)

asked in assyst General

Manage Agile Projects on Assyst

Hi all! I have a demand to manage Agile Projects (scrum) on Assyst.The project funcitonalities on Assyst are very basic, so I would like to know if someone has done anything related to it.The main points are to track the sprints, user sotries, team capacity and backlog. Idealy, using Kankan cards. Thanks,Odair

694

2 months ago

im_j_shSidekick (Customer)

asked in assyst General

Accessing attachments in Tasks

Hi,is there way to share attachments within a Process (or even linked issues) , e.g. files attached in R-Tickets are visible and accessible (eMail-Action) in subsequent T-Tickets? If not, this would be a valuable enhancement.Take care,Mathias

452

2 months ago

AmoSohiDo Gooder (Customer)

asked in assyst Integrations

Create a new ticket in Assyst from Power Automate flows

Hello, I have created a Power Automate flow and currently I can send an email to the servicedesk which will create a ticket in Assyst but then they need to manually assign the ticket to our queue. I would like to know if anyone has used Power Automate to create a ticket in Assyst and also assign it to a specific queue. If you have experience, I would greatly appreciate exactly what is required to achieve the above. Regards,Amo Sohi

1096

2 months ago

NicoDGDo Gooder (Customer)

posted in assyst General

Possibility to reference fields of an item form in the lookup filter of a change form

Hello,it would be great if it is possible to reference fields of an item form in the lookup filter of a change form.So like i can say that a lookup field in the change form for items can be filtered by a custom field on items.

631

2 months ago

irfan.khanDo Gooder (Customer)

asked in assyst General

Problem Ticket Management

Hi, I am new at Assyst and would like to know how i can link user incident tickets to a problem ticket. I dont seem to find any information regarding this on the wiki .

513

2 months ago

Richard EllingsenSidekick (Customer)

asked in assyst Integrations

assystREST Authentication examples

The Assyst Wiki is a lacking on the details on how to authenticate against the API, and is at times providing seemingly contradicting information when reading different articles. This paired with no examples of how to authenticate depending on the installed authentication mechanisms cause a lot of confusion. Are there examples of how to authenticate against the assystREST API depending on the different Server Security Mappings selected for assystREST? How does one go about to use bearer tokens when authenticating a postman query, a 3rd party software, or an external script?To illustrate what I’m looking for: As an example using Kerberos, this would work when a PowerShell script is ran, and the script contains a dedicated service user’s username and password. PowerShell script example: $url ="https://<server>:<port>/assystREST/v2/raml" $cred = (New-Object system.management.automation.pscredential("%username%", (ConvertTo-SecureString '%password%' -AsPlainText -Force)))

610

2 months ago

loolaSidekick (Customer)

asked in assyst General

SR stuck open

We’ve got some Service Request S records stuck open. The Tasks are complete but it looks like the complete stage was missing when they were created. There is no resolution open available on the S record in order to resolve them manually either. Any ideas on what we could do? Cancelling would send a confusing email to the user which we are keen to avoid.

10110

2 months ago

raza-mqDo Gooder (Customer)

asked in assyst General

SVD Selection based on Custom field in Forms

can we add a custom field like service department in forms in assystnet and write expression in Service Department while editing the Service, to assign the requests to that specific department which was selected in Form while creating requests

1523

2 months ago

DuncanKDo Gooder (Customer)

asked in assyst General

??null?? error when logging in to assystNET - 11.8.2

Hello.We have installed assyst 11.8.2 in a non-production environment for testing, and are having an issue with the assystNET page not loading. We have two sets of web servers which authenticate differently, and all applications (assystnet, assystnetmob) on both sectors is having the issue. assystWeb login works fine. When a client attempts to access assystNET, the following error occurs in the server.log: 2024-08-21 09:11:17,455 ERROR [com.axiossystems.assyst.dao.security.CSGFilter] (default task-2) CheckDtos : unable to set property => csg Here is a screenshot of the error: We have tried numerous different authentication methods (LDAP, Azure SAML), and the same issue occurs.I have opened an incident with assyst support, but they have yet to be able to prvovide any advise. Has anyone else seen this with 11.8.2? Thanks, Duncan

1166

2 months ago

mariejDo Gooder (Partner)

asked in assyst General

Process Designer parallel tasks assyst 11.7

I have a Service Request for Personnel Changes. there is a drop down question which asks them if they are ADDING, REMOVING, or CHANGING. the workflow and tasks are completely different based on this ONE question. There isn’t an Approval I just need to follow 3 paths and have multiple parallel tasks based on the path. Removal of a spouse has multiple places that need to be updated and it has to go to different service departments concurrently to do the updates. If there is a name change again totally different task and different service departments. How to I make this happen? Any direction or hints would be greatly appreciated!here’s a sample picture for those that are visual:Sample of how i want the process to flow.

1426

2 months ago

Sc3Sidekick (Customer)

asked in assyst General

How to add "Guidance" (Suggested Actions) to a Task in a process

I started to play more with Expressions in the various tasks created in a process.That is very cool ! 😎However, I was wondering how can I insert some “guidance” information into the triggered tasks ? Or maybe there is a way to copy the parent’s “suggested actions” content in the description ?What would be the best method to use in this context ?thanks in advance !p.s. in assyst v11.5.3

321

2 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

Copying IPaaS Databases - cannot get into AssystETM

We are in the process of copying the production database (11.4) and putting into our Development environment (11.8) - after going through the Database update to get the schema up-to-date, we go through the commands. After doing the commands, shutdown the Karaf command window, starting up IPaaS, we cannot get into AssystETM.Has anyone else had this issue?

252

2 months ago

R-CHRISSidekick (Customer)

asked in assyst General

Pulling info from CI into custom Caption field on assystNet logging form

I have logged an idea for this, but am wondering whether anyone may have a better idea of achieving this?We have a custom logging form that has a custom item lookup, and what I would like to be able to do is provide the user with a short summary of what that item is/does. It doesn’t look like the we are able to amend the column profile that appears in the item lookup so it includes a remarks field from the CMDB, so the only way currently to achieve this is to create a caption field and manually enter the text - but for 100’s of items, this is not feasible. Ideally, what I would like to happen is when an item is selected, the next custom is a caption that is configured dynamically pull through the information stored in the remarks field of that item in the CMDB - only needing 1 caption field instead of 100’s. This currently isn’t possible, and logged an idea for this 5 months ago, still with no solution.Is anyone able to advise if there is a better way to achieve this? Any help is appre

1253

2 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

REST call for Events for a specific CSG

I’m trying to narrow down an issue that I was have happening for a certain type of ItemAId - to do this, I was trying to use csgId - but using this query:https://<server>:<port>/assystREST/v2/events?csgId=145Results with this:Invalid Lookup Parameter: csgId So I guess my question is to how to find the valid lookup parameters?

291

3 months ago

Richard EllingsenSidekick (Customer)

asked in assyst General

Recommended approach for Assyst server logging and monitoring

Context Overarching goal Some examples: Too much information Not enough information: Questions, and request for input Having read the Installation:LoggingContextFilter and the Installation:Useful Server Logging Configurations wiki articles, I’m still coming up short in regards to what I want to achieve. ContextI am asking from the context of a multi-server environment, with several assystEnterprise servers, each running in their separate windows VMs, with a load balanced URL facing our users, and our technicians. I am trying to address some issues in regards to the %JBOSS_HOME%/standalone/log/server.log and how the logging of certain normal or foreseeable events caused by our users or IT-staff causes massive entries in the server.log. Having the added noise of errors from normal and foreseeable behavior in the main log file adds extra complexity and increases the time spent noticing patterns and determining the cause of reported issues. On the other hand, some error messages are n

1032

3 months ago

dlongSidekick (Customer)

asked in assyst General

Populate single lookup custom field in assystETM

Good day,We’ve been looking to import data into custom fields on Items. The wiki is very, very detailed for the Data Mapper, but there does not appear to be an example of how to update the value of a shared field (let alone, in our case, a single lookup field).Below is what we had come up with. assystETM recognizes our custom Item field, RESOLUTION-PROGRESS, but we do not know how to tell it to import the data for that field, as there are no fields to specify this. Clearly, we are missing something. Can anyone give us a hint or direct us to an example for updating custom item fields? Really appreciate it,...Donovan

1533

3 months ago

Manish VermaDo Gooder (Customer)

asked in assyst General

Replacement expression for old expression - $SUPPLIER

We are facing an issue with an existing SLA Expression. The old expression ($SUPPLIER = <Some Value>) was checking for Event’s Supplier and was taking some action if Supplier is a particular value. This expression $SUPPLIER is not working in our latest version of assyst (11.7.4). Please help us with a replacement expression to check an event’s Supplier.

151

3 months ago

asutliffSidekick (Customer)

asked in assyst General

Creating Ad-Hoc Decision Task

We are working on a project and there is a requirement to create / inject a decision task into an already started process.For example, we have an action called ‘Cancel Request’ that is taken on the Service Request and it can be taken at any point throughout the process. When that action is taken, it currently closes the open task and the aim is to create a decision task with an attached process so that we can change it’s process path.Is anybody doing something like this already? We would be happy to use any method including API / ETM.

380

3 months ago

moconnor1Sidekick (Customer)

asked in assyst General

Expression Help

Looking for assistance with an assyst task - assyst user expression.We have a custom field doing an assyst user single select lookup. The expression I would need is to call the selected assyst users contact user manager as the assyst user for the task to go to. Example: custom field lookup; assyst userdecision task goes to assyst user of the manager value of the selected assyst users contact user valueMitch OC contact user manager definition of Jason BCustom Lookup: assyst user selected is Mitch OC; decision task assyst user expression to be Jason BI cannot find a way to make this work on current available expression examples in wiki or otherwise

1285

3 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

AssystREST API - how to get loggedDate range

I’m looking for a method of getting a Data Range of the loggedDate but cannot figure it out. I’ve seen this post and tried to follow the example, but it doesn’t work for me in 11.8.1 - ?itemBId=0&loggedDate=2024-07-10T00:00:00Z;2024-07-11T00:00:00Z When I do this search, I find X amount that is below the 10,000 limit, but it includes all the dates from 7/10 to end of time. Another subject is there a way to page the results, currently I’m limited on 10,000 and would like to get all the results back in one shot.

572

3 months ago

schumacher777Do Gooder (Customer)

asked in assyst General

Error on Update of Event through a channel

Created a channel to update the empty ItemB with ItemA. I have many that have errored out, but the error doesn’t really give me an clue of what needs to be done. (Error below)Here is the details of the DataMapper: Here is the definition of channel: The Data:id version csgId dateLogged incDataVersion itemAId itemBId bundleType bundleTypeEnum eventRef 4645 12 0 2021-06-16T16:08:09-05:00 1 1637 0 0 STANDALONE 2824 The Error:Error invoking update on event with body {itemB={assystRESTType=item, assystRESTXMLType=itemDto, name=Cyber Security Services, id=1637, shortCode=CYBER SECURITY SERVICES}, itemA={assystRESTType=item, assystRESTXMLType=itemDto, name=Cyber Security Services, id=1637, shortCode=CYBER SECURITY SERVICES}, custom={}, itemBId=1637, self={assystRESTType=event, assystRESTXMLType=eventDto, id=4645}, itemAId=1637, id=4645}, options []: A complex validation error has been detected by the application. Type: ComplexValidationException.Errors: [

302

3 months ago

AnandamoyiDo Gooder (Customer)

posted in assyst General

Using a process with two decisions get Error 'This stage has already been started '

Hi, when my process in the process desiger had two back to back automated decisions followed by a normal task, it threw an error saying the task has already started and it wouldn't allow the first decision ticket to be closed. I had to add a normal task and automatically close it in between the decisions to make the process work. Do you know why this error was happening?

261

4 months ago

J92BELLDo Gooder (Customer)

asked in assyst Integrations

Success Configuring SAML, assyst and Azure AD?

We are currently using assyst 11.3.1Anyone successful using SAML authentication with Azure AD?The problem we are having is with the section "Enabling SAML Authentication using the assyst Installer" from the 11.3 wiki:It states the installer will create SAML XML files, which you have to provide to Azure to complete the config on the Azure side. But this documentation wants you to configure the installer first, before you have the values Azure needs.We need help generating the XML file from their installer that will then be needed to configure Azure. Thoughts?

2732

4 months ago

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