IFS assyst

Hello everyone,I would appreciate some guidance on an assyst workflow / ETM use case.In our Change Request (CR) workflow, the assigned user can take an action called “Add Info”. When they select this action, they: add a comment, and attach a file (if needed) This triggers a notification to the requester (email) to provide the missing information.The requester then goes to assystNET and replies by: adding the requested details as a comment uploading an attachment (e.g. the completed form) However, because the requester cannot see the CR workflow tasks in assystNET, their reply is captured on the parent CR event, not on the active workflow task that is actually waiting for their response.What I am trying to achieve is: When the requester adds a

Hello,I'm reaching out to see if anyone could share some examples of how to use the Assyst Message Bus Request when creating channels in ETM.I'm trying to expand my toolset when working with ETM and want to understand the possibilities and limitations of writing to, and then reading from, the same message bus queue.I've been referring to the Assyst wiki for guidance, but it lacks examples on how to fill out all the field types available during Assyst Message Bus Request datamapping. Specifically, I'm looking for guidance on:How to fill out the various options present in the Assyst Message Bus Request. When and how to use the different optional mapping fields. Any particular cautions or best practices to consider wh

What tools and tech are people using the detect and popular their CMDB system with? We have the Assyst 25R1 versionThanks

Hi Team,we are working on mapping ITOM assets (servers, VMs, databases, storage) to business/application services in assyst CMDB, for example, linking all mail related components under an E-mail Service.Could you share guidance on the best approach, required fields in the Service Catalog, and recommended practices for building these relationships effectively?Currently, we have support for ITOM, and we would like someone to assist us with the CMDB part. Thanks in advance.

Hi,I’m using Assyst 11.7.2 and ETM version 1.7.2.I’m trying to populate a Custom Sigle-Line String field that has been added to an Incident form. As you can see in the screenshot, the data that I want to populate the field with is available in the ETM Channel.  It shows if I map it to the Remarks field.  However, it does not populate the Custom field.The Custom field short-code in the Data Mapper matches that of the field in the Customizer.What am I missing?  Any help would be appreciated. Thanks

Hello,We are currently running IFS assyst 25R1 SU2 (On-Premise) and the web access is working perfectly.Environment details: On-Prem deployment Authentication method: SAML Mobile device is domain-joined Access via mobile browser (Safari/Chrome on iPhone/iPad) → Working fine Access via desktop browser → Working fine However, when using any of the available IFS apps from the Apple App Store, none of them are working. I tested all available IFS applications and none were able to connect successfully.Important note:From the same mobile device, I can access the assyst URL via browser without any issue (including SAML authentication). So connectivity, certificate, and authentication appear to be working correctly at browser level.Questions: Are the IFS mobile apps supported for 25R1 SU2 On-Prem environmen

Does anyone know how to update a custom field to empty/blank using the update_event_ejb action? Sending nil just makes it ignore any updates, and sending “”, null or [empty] just gives an error. For now I’ve ended up updating the field value to NBSP, which makes it “look” blank, but doesn’t actually make it blank.  

Hello,I have some questions about DMWs and whether it’s possible to specify that one or more fields should not be overridden unless a value is supplied during the DMW import when using the default Worksheet Channel in ETM. For example, when updating Item Users, there may be some users who already have an existing Item Users record. During import, instead of creating a new record, the existing record is then instead updated. The issue is that if say the original record had data in the Access Note or Remarks fields, and the DMW import file has a blank column for those fields, then the previous data is overwritten with an empty string.If the column is not included in the import file then any existing value is not overwritten, however as long as the column header is present then the original data is blanked if left empty in the import file. We’ve tested applying a default value of Empty_Record to the DMW import file

I can now confirm that assyst Copilot v2.1 has now been released.  This is available to customers to download from the CDN.  IFS assyst Copilot has been re-implemented using the Azure Agents SDK orchestration model, Microsoft’s recommended replacement that provides enhanced capabilities for agent orchestration, extensibility, and integration with generative AI modelsThe release notes are available from the IFS Community.

We are pleased to announce that assyst ITOM 25R2 SU1 has now been released and is available to download from our CDN.  The release continues to address identified problems.The release notes are available from the IFS Community

We are pleased to announce that assyst Web 25R2 SU1 has now been released and is available to download from our CDN.  The release continues to address identified problems.The release notes are available from the IFS Community.

I am creating a workflow where based on the user request (which generates a parent event) I initiate an authorization task to the manager using contact users. Upon their answer (authorized/not authorized) as this is stamped on an action I have those details (whether it is authorized or not) on the task and not parent event.  Is there a way to populate authorization details (information on authorization, who authorized and when) from task to parent event? 

Hello,I am setting up a workflow process in which I am sending authorization and decision tasks for end users on the assyst NET side. End users can create a request and if this request requires authorization/decision it is automatically generate and send to them. Authorization is usually done by a different person then the original end user requestor. Question: Can original end user requestor see/view who is the authorizer/decision maker? How to populate this information to the request?

We are experiencing the error ORA-00001: unique constraint (SA.IRS_2_UX) violated in the Action Processor.Currently, we are using the following script as a workaround, executing it directly in the assyst database:DELETE FROM ext_linkage WHERE external_id = 'ACT_REG_ID' AND external_owner = 'Action_Processor';DELETE FROM integrations_record_status WHERE owner = 'Action_Processor';However, this error has been occurring more and more frequently. When it is not identified and addressed in time, executing this procedure ends up removing the Action Processor backlog, which may result in rules not being executed.We would like to know whether there is a definitive solution for this issue or if it has already been fixed in more recent versions of the Action Processor.Any assistance would be greatly appreciated.

We are pleased to announce that assyst IPaaS ETM 1.11.1 has now been released and is available to download from our CDN. This release contains a fix for the identified problem P16921. The release notes detailing this fix can be viewed here.

Apologies if I’m just missing it, but I don’t see anything in the Wiki about it either. In previous versions, we could select multiple events in an event monitor using Shift or Ctrl, then right click and take an action on all of the selected events. How do you do that in 24R2? I select multiple check boxes for the tickets I want to action, but as soon as I right click on one of the selected tickets to take an action, the rest of the selected tickets are unchecked. Is it not possible to action multiple tickets in the new version in the new event monitor view?

I’m wondering if anyone has a way to create Dynamic Decision Tasks?  I'd like to set up a Tiered-Approval process where a Decision task gets assigned to the affected users manager.  Then if that Decision task is approved, another Decision Task would be launched and assigned to the manager of the affected users manager and so on until it reaches an assigned user with no manager. I found this in the wiki (https://wiki.axiossystems.com/assyst25R1Wiki/index.php/Answers_Form#:~:text=will%20be%20ignored.-,Reassign%20Expression,-This%20field%20allows). I’ve created a Decision Task with the following Reassign expression.if(1=1,propertyset(assignedUserId=$new.assignedUser.manager.id, assignedServDeptId=$new.assignedUser.manager.serv

I’m wondering if there’s a way to have a Single-Line string field show as currency?  Similar to the following.  

Hello,I’m evaluating a request from our users to have parts of an event form in the Self-Service Portal auto-populated based on a QR code or similar technology, and I need some help to determine if it’s currently possible.The users want quick access to log requests for certain equipment, such as printers, hospital equipment ect. We aim to support this, and were thinking of using QR codes for the equipment, allowing for easier event logging.My immediate idea is to use Deep Linking (Assyst Wiki) and prepare QR codes for use in labeling the equipment. These QR codes would point to a specific service or service offering, along with the specific item ID for the labeled equipment.However, the wiki only mentions deep linking

Does anyone know whether or not it is possible to configure a URL link, so that when clicked from an email it directs the user to a custom form on assystMe and auto populates a specific field with a variable pulled from the originating email?

Good morning/afternoon.I'm not very familiar with the Rest API and currently I’m developing a project that will automate some events in my workspace, and I'm having a hard time retrieving the full description of an event from a request. I can get the short description, the custom fields, and basically every other piece of data I've looked for — but I can't retrieve the full description.I've already tried the following (and other similar) requests:/assystREST/v2/events/{event_id}/assystREST/v2/events/{event_id}?

Is it possible to remove or modify the pre-filled TODAY values in Date/Time for future actions?This question stems from repeated user complaints that they find the use of future actions unintuitive, and save the action as Today most of the time.Our users often operate on “auto‑pilot” when filling out actions, and for future actions this is an issue as these are rare events, reducing the chance to learn the workflow by hand. This auto‑pilot behavior is often a cause of issues for email or SLA automation that relies on future actions having a date in the future, and for event monitors which then do not display an upcoming meeting etc.While not a foolproof solution we hope that by removing the default TODAY value in Date/Time, the user will be prompted to make a conscious decision about when th

We are pleased to announce that assyst ITOM 25R2 SU0 has now been released and is available to download from our CDN. This release focuses on resolving a number of potential security vulnerabilities and an issue that was encountered during installation in relation to the ODBC Driver settings. Release notes are available from the IFS Community

How can I include the Change and Incident menu options to my live system, just as I see within my test system, as shown below?  My live system only shows Problem as a menu option  

We recently updated to the version 25R1. Unfortunately, we are now experiencing an issue where all object searches display a maximum of 20 objects as results. We cannot figure out what is causing this. In the previous version, everything worked fine. It seems that a parameter is either new or incorrectly set. Does anyone have an idea what we can check? The IFS support has not been able to assist us so far (which is a bit frustrating). Many thanks for your help!