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Question

Outage Banner

  • May 5, 2026
  • 2 replies
  • 27 views
J
Sidekick (Customer)
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Hi all,

I’m hoping to learn what other administrators are doing when an Assyst outage is necessary. From my understanding, we don’t really have a way of publishing a banner during maintenance because the database is often impacted, rendering Assyst useless, or Assyst itself is down. As a result, I feel like a banner on the self-service portal during an outage is not possible.

Despite this, it’d be nice to warn users of the upcoming outage from within the self-service portal. Has anyone found a good way to do this outside of the Announcements feature? Unfortunately the Announcements are often too “hidden” for our users and they ignore the notification icon.

Right now our process is to send an email to all users in the organization to warn them of the outage, but realistically we’d like to publish something on the self-service portal as well. Bonus points if this message can be shown while Assyst is undergoing the maintenance :).

Thanks!

2 replies

C
Hero (Employee)
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Hello Jean-David,
 

I believe you should be able to use a combination — use the Announcement Banner to warn users in advance, and you should be able to configure a custom maintenance HTML page ( if you are using load balancer/ DNS …),  to redirect to anothe page and display a branded message with outage details when the server is actually unavailable (check with your IT Network support team).

If you wish any improvement of the way the announcement works, are display in the Self-Service portal, do not hesitate to log your idea using the link below to access our structured submission form that will help you provide the necessary details for fair and efficient evaluation by the product team. This will also allow the customer community to view the suggestion and comment or vote on it.

https://community.ifs.com/ideas

  1. Create a new Topic/ Ask a Question
  2. Select “Idea”
  3. Describe your idea in as much detail as possible then provide context, Impact and examples and more...
  4. Before saving, enter 'assyst' in both the Product area and the Tags fields.
  5. Click Create!

    Best Regards,
    Caroline
J
Sidekick (Customer)
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  • jdavidyoung07
  • Author
  • Sidekick (Customer)
  • May 6, 2026

Hello Jean-David,
 

I believe you should be able to use a combination — use the Announcement Banner to warn users in advance, and you should be able to configure a custom maintenance HTML page ( if you are using load balancer/ DNS …),  to redirect to anothe page and display a branded message with outage details when the server is actually unavailable (check with your IT Network support team).

If you wish any improvement of the way the announcement works, are display in the Self-Service portal, do not hesitate to log your idea using the link below to access our structured submission form that will help you provide the necessary details for fair and efficient evaluation by the product team. This will also allow the customer community to view the suggestion and comment or vote on it.

https://community.ifs.com/ideas

  1. Create a new Topic/ Ask a Question
  2. Select “Idea”
  3. Describe your idea in as much detail as possible then provide context, Impact and examples and more...
  4. Before saving, enter 'assyst' in both the Product area and the Tags fields.
  5. Click Create!

    Best Regards,
    Caroline

Hi Caroline, we are using a load balancer configuration but unfortunately it is supported by a different team, which makes it difficult to reconfigure quickly. 

I believe there should be an easier, built-in way, to create announcement banners in the system. I’ll submit an idea.

Thanks.

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