IFS assyst

Hi, is it possible to display a read-only field in the Item Form which shows the information that is stored in supplier master data (e.g. Remarks field)? 

Hello.We are just beginning to look at using assyst Destination along with ETM to configure some integrations. I have created an ETM channel with a destination source, but the ID of the entity is not being passed through when the entity is being created.  Destination: I know that the destination is working, because when I take the action, an import is coming through to ETM. However, ETM is saying that there are 0 records to import: I have also inspected the message that is coming through ActiveMQ, and the ID is indeed included as part of the message body.  Any help would be appreciated.  assyst Version: 24R2 SU4

So I know I can get an array of the various custom fields with the following query parameter, but there is more benefit to be able to retrieve the value for a custom field by wither Short Code or custom field ID.  Is that even possible?   If so, what is the syntax to do so?returns all single select custom fields for specified event.“.../assystREST/v2/events/7430?fields=customFields.singleSelectValue”looking to return a specific custom field’s value either by ID or Short CodeThanks in advance for any help

Hi everyone,Is it possible in the Item form to compute a field directly while saving the Item, or alternatively via a trigger to the Action Processor?Here’s the scenario:We have two fields:Item End Date Item Notification DaysWe’d like to automatically calculate and keep updated a third field:Item Notification Date = Item End Date - Item Notification DaysThe Item Notification Date should be a read-only field, managed entirely by the system.Has anyone implemented something similar or found a reliable approach to achieve this?Thanks in advance!

hello,I am need of searching for specific action types for a specific event and I cannot get the syntax right for specifying “action type”.   Any help on what is correct syntax and value for searching for actions of a certain action type, is greatly appreciated. Action Type for “ASSIGN” is of greatest interest I can query for all actions for a specific event without issue: but I cannot filter it down for specific “action types”: 

When creating a new Service Offering in Service Manager, I sometimes have to create a new image to be used for that service offering. To be able to use this new image in Service Manager, I have to go into AssystWeb > Administration > Images and then upload the image.Would it be possible to have that same option in Service Manager as well, so that when I go to add the image, I can just upload it from there? Something as simple as adding the same upload functionality found in AssystWeb.  

Hello,I have a question regarding how Info Zone retrieves its values from Events, and whether it’s possible to maintain the default behavior while also adding extra fields as requested by our IT users.Defining custom fields works somewhat as expected; however, the behaviour of using system defaults and custom ones are not the same, and I’m having troubles sorting out how to avoid experience reduced functionality compared to the default setup.In my attempts to add custom values to the system parameter that controls this, I’ve ended up losing functionality that our IT users expect and rely on for a smooth workflow. For example, Info Zone normally populates the extension field using values from the Event form, and only falls back to the Contact User form if no values are provided

We are pleased to announce that assyst Copilot 2.0 has now been released and is available to download from our CDNCopilot 2.0 is the initial release of the standalone IFS assyst Copilot. It has been rewritten to leverage Azure OpenAi and Natural Language Services for intent detection and smart responses.The release notes are available here.

We are pleased to announce that assyst Web 24R2 SU5 has now been released and is available to download from our CDN.Release notes can be viewed via the following link.

Hi All,Can someone please share whether we can follow the IFS implementation methodology for IFS Assyst implementation? OR Is that different to IFS Implementation methodology?Appreciate your support.Thank you!

We are pleased to announce that new version of the assyst Application Launcher, v1.0.16, has been released.  This is backwards compatible with all currently supported versions of assyst. New features include:Network connectivity rewritten to make use of updated APIs. Improved logging on network connection failures. Java 21 (64 bit only) Support for the following clients: Ubuntu 24 MacOS Sequoia 15.6 (Apple Silicon) MacOS Sequoia 15.6 (x64) Windows (64-bit) Windows (32-bit) This can be sourced from our Wiki

We are pleased to announce that assyst ITOM 25R1 SU1 has now been released and is available to download from our CDN.Release notes can be viewed via the following link.

We are pleased to announce that assyst Web 25R1 SU1 has now been released and is available to download from our CDN.Release notes can be viewed via the following link.

Hi,We have a business need where our IT users expect to have a manageable list of assignable Assyst users to search from, which conflicts with the need to have visibility into exactly who has updated an event in the self-service portal.Is it possible to prevent alias (also integration users?) from appearing in the Assyst user lookup in internal assign actions, without moving them to a separate service department that can't receive events?I'm having issues mapping out how to avoid this cluttering problem where the event form's assigned Assyst user dropdown and internal assign action lookup fill up with non-human and non-alias users (Contact User Alias users, integration users, etc.), while still allowing functionality like the major incident This affects me to work.My understanding is that the alias user must be in a service department capable of receiving events, but this also adds the current main alias user, and more importantly any potential p

I have an requirements to disable apply action on event based on custom field value .disable apply action : mean that the assign will be not able to apply any further action on the event till custom decision task's  answer recorded  take placeSO: Based on value of custom field more than value new decision task created and the assignee of parent cannot apply or update the event any more. 

I'm currently working with IFS assyst version 25R1 and encountering an issue with the Event Monitor on the assystWEB interface. When I configure and assign a query to the Event Monitor and display it on the home page, it appears correctly at first. However, if I navigate to another tab within the assystWEB interface and then return to the home page, the Event Monitor disappears.Has anyone else experienced this issue or found a workaround or solution? Any insights would be greatly appreciated.

We would like the ability to hide the "Edit" button on actions in the new GUI for the Event Monitor.Currently, it is always visible, no matter what Privilege Groups the viewing Assyst User has. This makes it rather confusing if they do not have access to edit the action.Furthermore, when clicking the edit button, the GUI allows editing of the action, but shows a generic error message when attempting to save the edit.

Email content contained in $EVENT_DESC in html format has no formatting and is all jumbled together.  Wondering where I can find this variable and when I do, how do I format it to show that is readable.  html format looks like this:No description entered. See Additional Information. <==# ADDITIONAL INFORMATION (DO NOT EDIT) #= ** Area Office Corner Brook, NL ** Your position: Veteran Service Agent (VSA) ** Please indicate your position title [empty] ** File or Notebook number(only if required): test ** File or Notebook number (only if required): [empty] ** Have you attempted to answer this inquiry using all available resources? (VSTM, STEO, VS Toolbox, other internal resource person, etc.) No ** Urgent? No ** Are you requesting an Urgent Mental Health Consultation? [empty] ** Please provide rationale for urgent request: [empty] ** Comments testing html email template #==>  

Hi everyone,I'm currently supporting a client in evaluating a migration of their notification system from rules implemented in the Action Processor to the Notifier.I'm encountering some issues when trying to define the rule for triggering a ticket creation notification. Specifically, I'm struggling to get the rule to work as expected.Has anyone here already worked with the Notifier for managing notifications?Here’s the rule I’m trying to use:$new.actionTypeCount = 1 AND $new.actionType.shortCode = "ASSIGN"Any insights or examples would be greatly appreciated.Thanks in advance!

Will the Event Monitor in the new GUI replace the old GUI, or will they always co-exist? We ask this as it currently seems impossible to import event queries made in the old GUI to the new GUI, bar manually copying every event query manually by each user. This is not an option for us as we have over a thousand assyst users, each with multiple queries of varying complexity.

Hello. We have a legacy escalation utility aLua script, which we use to take escalation actions on events when SLA escalations breach. Currently, the aLua script has two parts. The first runs an SQL query to identify which events need which escalation actions. This results in a CSV file being sent to ETM to add the action to the event. No issue with this part, it works well. The second part runs an SQL UPDATE statement to update the intesc1 (or intesc2, depending on escalation type) on the event’s incident data record. I am trying to integrate this second part into the ETM channel, but have not been able to find a field in ETM which will update this column in the database.  For reference, here is the code from the aLua utility: SQL_UPDATE_FIELD_1 =  [[SELECT      i.incident_id ESC_EVENT_ID,    'ESC1' ACTION_TFROM incident i     INNER JOIN inc_data id ON i.incident_id = id.incident_id WHERE

Hello. I am looking for information on how to determine in ETM whether a custom field value brought back from an event is a Shared Field. I have an Event mapper where I am able to bring back the customFieldsMap. One of the fields I happen to know is a Shared Field, but I want to code my mapper to verify that the value is coming from a shared field, but I can’t see any attribute which would identify the field as a Shared Field. This is what I get for the field: "COST-CENTRE": {                "imageId": 0,                "customLookupValueId": 0,                "assystRESTType": "customField",                "assystRESTXMLType": "webCustomPropertyValueDto",                "objectAvailable": true,                "systemRecordFlag": false,                "decimalValue": 0,                "customFieldId": 79913,                "version": 1,                "entityInstanceId": 15400971,

I know that it is possible to set the number of rows returned when querying Assyst data with the REST API, but I don’t know nor can I find an example in documentation on how to limit number of rows returned to “x” number of rows.asking for ALL open service request events, is more than 500 rows.  I would like to limit the number of rows so my query does not error out and will run.any help is greatly appreciated and “Thanks” in advance

Hi everyone!I'm kind of a newbie on ETM, even reading the documentation I think I need your help.For corporate policy we have to delete all events older than 24 months, no matter the type or the status of the event. Right now we are using the archive/delete function in Assyst where I run a query that I modify every time I need it.Reading the documentation I learnt that with a Datamapper you can perform a delete record so ideally I want to turn it into an automatic operation rather than doing it manually every time, but I'm not sure how I can tell the Datamapper to search only for the logged date older than 24 months (24 older from the actual date, ideally that date dynamically changes to do it automatically).Ideally I would like to run this every night with a CRON function but right now I don't know how manage it.Anyone could help me understand how to do it? If there are some examples or guidelines in the doc that I missed out feel free to point th

Hello everyone 😊I'm at my wits' end and could really use some help with something that feels like it should be obvious—but I just can’t get the hang of it.I’m currently working with assyst24R2 and IPaaS 1.8, and I’ve come across the typeaheadFilter query parameter in AssystREST. I’m trying to understand its intended use case and how (or if) it can be used when datamapping in ETM.My current use case is to return an array of all users whose shortCode starts with ZZ_, but I haven’t found a way to use [like] or [exclude] operators in datamapper fields, and i stumbled upon this query parameter in the search for this funcionality.There doesn’t seem to be any documentation on the wiki regarding the typeaheadFilter parameter—no examples, no reference, or examples of it behaviour, the only thing i could find was it’s mention as a query parameter in the RAML,