IFS assyst

450 Topics

moconnor1Sidekick (Customer)

Looking to see if any other assyst customers are currently utilizing Sailpoint in their organizations and if they’ve explored or setup ETM/ipaas integrations or did so via Boomi, etc.

882

5 months ago

amaslarskiDo Gooder (Partner)

asked in assyst Integrations

Deploying assyst Virtual Agent using a Service Principal

We are trying to implement Teams integration for one of our clients using the Service Principal due to the active MFA on their accounts.Can someone who has already done this integration give us some more information regarding the certificate to use?We have provided our client with the following documentation but they are having some difficulty in providing the certificate.https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:Deploying_the_assyst_Virtual_Agenthttps://learn.microsoft.com/en-us/entra/identity-platform/howto-create-service-principal-portal#option-1-recommended-upload-a-trusted-certificate-issued-by-a-certificate-authority

1503

5 months ago

kerrylaingDo Gooder (Customer)

asked in assyst General

Action Template Mailto subject and body

We have been trying to use the substitution keywords to get a mailto link to send to customers through an action template that sends an email to our mailboxreader/etm This is mostly working, we can get the event reference in the subject line, but cannot get the substitution keywords to populate the body of the mailto. we have tried a few things and its so close but just doesnt put the subject/body in the right place, seems to not be picking up the ? correctly if we do this it works great, without a body of the email<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><a href="$eventLink$new.event.formattedReference">approve</a> to try to get the body in we tried<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><vtl>#set($eventLink2 = "?body= Approved%0A%0DAdd%20Additional%20comments%20below%20if%20required")</vtl><a href="$eventLink$new.event.formattedReference$eventLink2">approve</a&

934

5 months ago

TeslatradeupSidekick (Customer)

asked in assyst Integrations

iPaaS SMTP Gateway Setup

Hi Everyone,Would anyone have experience implementing the STMP Gateway in iPaaS?I’m referring to this:IPaaS SMTP Gateway - assyst11-8Wiki (axiossystems.com)IFS provided me a username and password for the gateway - however I have no clue how to input all of my MS Graph API connection credentials details for my email box.There are screenshots of configs fields in the wiki that need to be filled out - but WHERE do I input them?Thanks!Martin Provost

825

5 months ago

jokeefeDo Gooder (Partner)

asked in assyst Integrations

IPaaS / ETM Licensing

How is IPaaS and ETM licensed? I understand that the account(s) must be configured as an Integrations license type in assyst. Is there somewhere in the License form of assyst that might indicate an amount of integration licenses available, or do they piggy back on concurrent assyst users, or is it something else?James

561

5 months ago

R-CHRISSidekick (Customer)

asked in assyst General

Attachments - Save/Download ALL

Hi,Would anyone be able to advise whether or not it is possible to download ALL attachments on an event in one go (similar to Outlook) from within assystWeb, instead of having to click on each attachment individually?Thanks in advance.

551

5 months ago

TMurphyNS

asked in assyst General

ETM Dot Notation

Hi all,How can I find the name of the fields I need to reference in ETM via dot notation? For example, if I am in a datamapper where the assyst Resource is Event I would reference the outbound value of the Event id as outbound,self.id. If I want to reference the status I would use outbound.self.eventStatusEnum. This is not obvious to me. I would think it would be outbound.self.status or something similar. What I am looking for is a reference guide or any way to find every attribute of every object.Thanks.Trevor

371

6 months ago

robhuttenDo Gooder (Customer)

asked in assyst General

Event monitor for unassigned tickets in assyst?

Hi - I’d like to set up a monitor to list unassigned tickets in my SVD’s queue. Can’t figure it out. Anyone? Thanks.

803

6 months ago

Manish VermaDo Gooder (Customer)

asked in assyst General

Opening a workflow task on the Required By Date

Hi Team, We have a requirement where for a Service Request we want to open a task on the “Required By” date of the Service Request. Is there a way to a have a condition on a task in Process Designer to open it on the “Required By” Date? Thanks & Regards,Manish Verma

483

6 months ago

TMurphyNS

asked in assyst General

Copy ETM Datamappers

Hi all,Is there a way to copy existing datamappers? I have an existing datamapper and need to create two new ones and they are almost identical. Re-entering them all manually will take hours. Unfortunately. I cannot combine the functionality of all three into the original. Thanks!Trevor

643

6 months ago

nwestSidekick (Customer)

asked in assyst General

List of Active Problems

Is there a list of known problems that we could look at before submitting a ticket to IFS support? It would be great to evaluate whether it’s a known issue before opening up a ticket.

2508

6 months ago

PAULA.SLOANDo Gooder (Customer)

asked in assyst General

How to allow replacement of process on open events (assyst 11.7.3)

In the assyst 11.7.3 release notes there is an enhancement to Event management“A Process can be added to, replaced, or removed from an existing Event using the 'edit Event' form. Support Users can now add, replace, or remove a process when editing an Event. Previously it was necessary to open the Process Designer to perform this function.”I can’t find anything on the wiki as to how to go about this. Does anyone know?

661

6 months ago

TeslatradeupSidekick (Customer)

asked in assyst Integrations

ETM Mailbox Reader - Adding Triggering Email as Attachment on Event?

Hi,I’m working with the Mailbox Reader ETM source files found here: https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystETM_1.7_-_Examples Is there a way to add the triggering source email to the Event just like the legacy MBR was able to do?Thanks.Martin Provost

703

6 months ago

raza-mqDo Gooder (Customer)

asked in assyst General

Process Designer (Category Expressions)

While the ticket is logged, and process is running I am able to edit the process and enter this Substitution Keyword to bring the Event Category but when doing this to new process before logging a ticket, it does not accept this keyword. Any Solution?

822

6 months ago

Manish VermaDo Gooder (Customer)

asked in assyst General

Fetch ItemSerialNumber in a Field of Form

Hi Team,We have a requirement to fetch ItemSerialNumber linked to an Affected User. Using below query in form but getting error. Please help.select Item.serialNumber from item as Item where (Item.product.productClass.shortCode='CELL' and Item.user.id = @*@$new.affectedUser.id@*@) Thanks,Manish Verma

591

6 months ago

TMurphyNS

asked in assyst General

Javadoc Domain Model

Hi all, I am looking for the javadoc domain model for the 11.6 release. It used to exist for the 10SP7 release here ...https://wiki.axiossystems.com/assyst10SP7Wiki/javadoc-domain-model … but it is no longer available. I tried https://wiki.axiossystems.com/assyst11-6Wiki/javadoc-domain-model/ based on the 11.6 Wiki URL but no dice.I tried searching different combinations of domain model and by navigating the site but no luck.Thanks!Trevor

341

6 months ago

FantasticRhinoDo Gooder (Partner)

asked in assyst General

assyst v11.3.8 upgrade to v11.7 - issues encountered

I have been playing with v11.7 of assyst and uncovered a few minor issues during the DB upgrade in a DEV environment (from v11.3.8), so I am just posting those for your information:The DB upgrade script fails when trying to add the stored procedure RESET_EVENT_HKS, which already exists in our schema.Mitigation: delete the stored procedure before running the upgrade.Long term solution suggestion: Ideally have the upgrade script always drop the stored proc prior to creation.Migration of forms will fail if they have multiple Web Custom Groups with the same label (in design mode), DB upgrade SQL fails with a duplicate error.Mitigation: before the upgrade, change the labels in design mode to make them unique, and then add the proper display label as a customization at the Global-English level.Long term solution suggestion: allow renaming of the label during DB migration to add a suffix, for example: “…_1”, “…_2” etc.

981

6 months ago

moconnor1Sidekick (Customer)

posted in assyst Integrations

Jira Event Bridge Usage

Looking to see if I can have a conversation with anyone who has leverage the JIRA event bridge in the legacy or ETM channel capacity.Are there any current assyst users who have implemented this in their instance? We have an internal business unit that is looking to hear from other assyst customers that have leveraged it and any lessons learned, etc.Thanks!

952

6 months ago

Natalia FrancoisDo Gooder (Employee)

posted in assyst General

New assyst Workshop series!

assyst workshop: Mastering advanced workflowsHi everyone,Are you looking to maximize your productivity and efficiency? We have just the thing for you!We are thrilled to announce a new workshop series for all assyst users - Uncovering assyst’s tips and tricks. It is aimed at helping you unlock the full potential of the IFS assyst platform. What will you learn?Discover features and functionalities of IFS assyst that you may not have been aware of. Learn practical tips and tricks to streamline your workflows. Understand best practices for using IFS assyst effectively.Don’t miss this opportunity to elevate your IFS assyst experience.The first worshop is taking place next week (Tue, March 26) and it will cover Advanced Workflows. Register here: https://info.ifs.com/assyst_workshop_Mastering_advanced_workflows.html and share the link with your colleagues! We hope to see you there!

1172

6 months ago

Manish VermaDo Gooder (Customer)

asked in assyst General

ETM - Get all items with a particular word in shortcode

We have a requirement where we want to fetch all the items that have word “MODEL” in shortcode. Is there a way to get this in ETM?

501

7 months ago

daneshoDo Gooder (Customer)

asked in assyst Integrations

Adding Additional Affected User using AssystNet in 11.4

I know that there is a feature in Assyst 11.6 to add additional affected user but we are running 11.4.3 version which does not support this feature. We have a use case where end user will be creating a request in AssystNet and will input a additional affected user in a custom lookup field and we need to add that user as a additional affected user using custom script. Did anyone achieve this using custom script using restAPI or through ETM. Would appreciate help on this.

968

7 months ago

jyorkSidekick (Customer)

asked in assyst General

Handling Responses on Tasks

How do you handle responses to/from users on Tasks? We don’t have the Advanced Event Monitoring license for our users, but we have many processes that involve sub tasks, such as a user termination workflow. When our workers process those tasks, they may try sending a message to the affected user for more info, etc. Of course, the affected user cannot respond to the ticket via AssystNet. How does your team handle this for those that do not have Advanced Event Monitoring enabled?

1506

7 months ago

KrisKrajDo Gooder (Customer)

asked in assyst General

Section Unit Manager - Default Value in Customizer Field

Hi Everyone,I was wondering if anyone has been able to display the Section-Unit Manager as a default value in a customizer form. We want to have certain forms, not only be assigned to certain managers, but have those manager’s names be displayed on the form itself.So for example, if a form needs Director approval, we use:$new.affectedUser.department.section.branch.division.manager.shortCodeif a form needs Divisional Manager approval:$new.affectedUser.department.section.branch.manager.shortCode if a form needs Middle Manager:$new.affectedUser.department.section.manager.shortCodeBut for Section Unit, we have a problem...(Branch Unit and Section Unit are the same thing… not sure why a “label” was used)The section unit is that weird concatenation of section_sc and branch_sc, so we are not sure on how to get the correct “Default Value Expression” to populate the field with the Section Unit Manager, or if it’s even possible.Any help would be greatly appreciated.Thanks,Kris

1292

7 months ago

askey-sSidekick (Customer)

asked in assyst General

Cursor Reset to top of form after selection

Hi. I’ve found that in an assystWeb form, since moving to v11.6 (currently at v11.6.4), if you select a lookup from a list the focus is always returned to the top of the form, rather than tabbing to the next field. Is this correctable, please?Thanks,Steven

332

7 months ago

moconnor1Sidekick (Customer)

asked in assyst General

Assyst ETM/ipaas 500 internal server error

Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.All that displays as the cause in the failure log of etm is this:500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>

631

7 months ago

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