IFS assyst

Hi all,Has anyone found a way to prevent users taking action on closed events?I suspect this will require a new function on the Integration Server but before we go down that path I’d like to confirm there is no native way to configure this.I’ve searched through the available event privileges and reviewed action configuration but can’t see a way to complete the required configuration.We’re on assyst 11.7.4.

Does anyone have any advice on how to use the ETM to return a list of events that were closed 2 years ago. I can get a list of events, I am struggling with the date of closure parameter. I am then going to push these events through another datamapper which will remove sensitive information. I have tried using the “daysFromEventClosure” drop down with no success. 

Good afternoon,Does anyone, please, have a more up-to-date roadmap for IFS assyst and ITOM than the one available at the following link:https://community.ifs.com/product-strategy-and-roadmap-124/master-article-what-is-the-update-release-schedule-and-release-details-9818?tid=9818&fid=124#IFS+assyst%C2%A0I searched the community but could not find any.

Hello,I’m evaluating a request from our users to have parts of an event form in the Self-Service Portal auto-populated based on a QR code or similar technology, and I need some help to determine if it’s currently possible.The users want quick access to log requests for certain equipment, such as printers, hospital equipment ect. We aim to support this, and were thinking of using QR codes for the equipment, allowing for easier event logging.My immediate idea is to use Deep Linking (Assyst Wiki) and prepare QR codes for use in labeling the equipment. These QR codes would point to a specific service or service offering, along with the specific item ID for the labeled equipment.However, the wiki only mentions deep linking prepopulated forms in the Assyst Portal, not the Self-Service Portal. (The list of examples of values that can be prepopulated in the Assyst Portal is rather limited and does not seem applicable to assystNet)I’ve had no success with attempts at using URL parameters to pas

Dear IFS Community,I hope this message finds you well. I am currently working on integrating CLIPS report designs with assyst 11.8 and IFS Applications 21R2 SU2. Before proceeding, I wanted to verify if anyone has experience or insights regarding compatibility between these versions.Specifically, I’d like to know: Are there any known issues or limitations when using CLIPS report designs with this combination of versions? Are there recommended best practices or patches required for seamless integration? Has anyone successfully deployed this configuration, and if so, were any adjustments necessary? Any guidance, documentation references, or shared experiences would be greatly appreciated.Thank you in advance for your support!

Hello,I'm reaching out to see if anyone could share some examples of how to use the Assyst Message Bus Request when creating channels in ETM.I'm trying to expand my toolset when working with ETM and want to understand the possibilities and limitations of writing to, and then reading from, the same message bus queue.I've been referring to the Assyst wiki for guidance, but it lacks examples on how to fill out all the field types available during Assyst Message Bus Request datamapping. Specifically, I'm looking for guidance on:How to fill out the various options present in the Assyst Message Bus Request. When and how to use the different optional mapping fields. Any particular cautions or best practices to consider when adding to the message bus, especially if ETM is then set to separately consume that data.Any examples, tips, or resources you could share would be greatly appreciated!Thank you in advance for your help.

Hi Everyone,I’m trying to create tasks for each selection in a custom multi-select lookup field. We are running assyst version 11.6.3.In the process designer I have been able to create a Dynamic Task Expression for a single-select lookup, but I am unsure of how to get this working for values selected in a multi-select lookup.Here’s what I used as a dynamic task expression for a single-select lookup for a custom field called “ADHOC SINGLE”:  $new.W("ADHOC SINGLE").shortCode.   I have another field called “ADHOC MULTIPLE” where I can select multiple values.Any ideas?  Or is this maybe not possible in our version of assyst?Thanks!Jaco

Hello. I am looking for information on how to change the default logo on the new Event Monitor UI to our company logo. I have tried making this change using the stylings form in assyst similar to how we have changed to logo on our assystNet and assystWeb pages, but either I have not been able to identify the correct element to apply the CSS to, or this is configured differently. This is what we want to change:  I have not been able to find any information on this in the wiki. Thank you. assyst Version: 24R2 SU2 Build: 12943 Date built: Mar 18, 2025 1:39:00 AM

Using version 11.5.      I need help ughI created a process with an automated decision that brings the user to a manual decision with a Y/N answer.  For some reason, they can say no but cannot choose yes.  When they choose yes, the error below is what they get.  I went to the sub-process and the next stage is an automated email action which then goes to an auto-decision.  I’ve provided the two processes to show you. First process with auto decisionSub-process they can’t make the Yes Decision - Government EmployeeSub-sub process that the yes is attached to Error received Troubleshooting done:I have checked the SVD to ensure they have the ability to use Decision Required, I have checked the user to ensure she is in the right SVD to make the decision, I checked the Action Type to ensure SVD can use it.  Everything seems ok. Got another user from that SVD to try and same error.  We assigned it to another user from a different SVD and he was able to choose yes.Also checked to see if they ca

I would like to initiate a process based on changes to data in a custom field. Is this possible within IFS Assyst? Specifically, I need to automate the creation of an authorization task when a project's budget is exceeded. Any insights or guidance on how to achieve this would be greatly appreciated!

A couple of things.(1). is there an OpenAPI file or URL for assystREST that can be used to create a Power Automate Custom Connector?(2) currently using Power Automate HTTP action and receiving “410” error code.  Looking for any legit authentication example(s) with such a scenario.

Hi IFS Community,I’m exploring iPaaS (Integration Platform as a Service) to integrate IFS Cloud/Applications with other systems (e.g., ERP, CRM).Could you share: 1. **Official IFS documentation** on iPaaS best practices? 2. **Tutorials/case studies** of IFS+iPaaS implementations. 4. **Training courses** (free/paid) to master IFS integrations. Thanks in advance!Abed Al-Rahman yawansih.

Is anyone allowing for Approvals/Rejections via email, and if so, can you provide a little info on how you are doing that. I’m able to allow my users to take actions via email to take the Additional Info and Chase Up actions, but the decision “actions” aren’t a clear cut and I’m having difficulty figuring that out. Thanks in advance.

I have a requirement to link a newly created Service Request to existing Service Request using ETM. Complete process:I am triggering an ETM Channel on a task of Service Request. From this ETM Channel I am creating a new Service Request. Everything is working fine.The only issue is that I am not able to link this new Service Request with existing Service Request.Please help.

What is the draw to implement notifier rules via assyst inerface for managing email templates and rules vs the existing smartmail configuration a user might have in tandem with AP rules, etc?Is this considered Smartmail 2.0 in a more formal sense with the update?Trying to come up with some pros/cons to moving to this method if it reduces needs for managing in multiple places on integration server vs in UI, etc.Thanks,Mitch

Does anyone know the correct date format to use to update a custom date field via SmartMail/update_event_ejb activity?Per the wiki, it says it needs to be in the ‘YYYY-MM-DDTHH:mm:ss-OOOO ‘ format, which the value I’m passing is, but I can’t seem to get it to accept that date value no matter what I pass. I’ve tried the following:2025-04-08T12:00:00.00002025-04-08T12:00:00-0000date[2025-04-08 12:00:00.0000]date%222025-04-08T12:00:00-0000%22but none of these formats work.  

Hi everyone,I'm working on automating a Decision within a process in IFS Assyst. I've added a custom field called "Project Hours", and I want the process to automatically take a certain path if the value entered in this field exceeds a specified threshold.To achieve this, I tried using the following condition in the Decision:$new.W("PROJECT HOURS").shortcode > 150 Unfortunately, this condition doesn't seem to work as expected. Has anyone implemented something similar or could point out if there's something wrong with my expression? Appreciate any help or suggestions!Thanks in advance.

HiIs it currently possible to specify a list of users a user has the ability to execute REST requests on behalf of? As I currently understand it it's only possible to select a list of users who can execute request on behalf of other users, but not specify what users they are allowed to execute on behalf of. While the use of such privileges could potentially be monitored, and thus detect such usage this is reactive, and would not undo any damage performed by a bad actor.  The scenario I'm researching is the misuse of a etm assyst user (who would naturally have broader access  such as delete of assyst users (possibly deleting the admin team's accounts) or editing of privilege groups) to allow for a broad range of etm integrations.  Is this a correct understanding, or is there a method to limit a user to a select list of users they can act on behalf of of? 

Anyone else unable to access IFS software downloads page? https://downloads.axiossystems.com/  

Good morning Community. Some BackgroundWe are currently using an external SMS service to communicate with our users (most notably within our Major Incident process) and looking to expand it into other processes. The solution that we use has an API interface and requires an encoded Jwt bearer token. This token must contain the iat (issued at time) claim and a secret to successfully authenticate (figure 1. with dummy data included below from jwt.io).figure 1.This is handled by a script on the integration server (Microsoft PowerShell using the JWT Module).$iis = "#######"$secret = "######"[int]$iat = (Get-Date -Date ((Get-Date).DateTime) -UFormat %s)$tokenBody = @{ "iss" = "$iis" "iat" = $iat}$myApiToken = ConvertTo-Json -InputObject $tokenBody $authToken = New-Jwt -Header '{"typ":"JWT", "alg":"HS256"}' -PayloadJson $myApiToken -Secret $secret$myApiHeader = @{ "Authorization" = "Bearer $authToken"}However, we have an interest in moving this to the assystETM platform now that we are on v

Hello, We are beginning the process of looking at upgrading our assyst version to 24R2SU2, and are investigating these three new programs: Notifier, Escalation Scheduler and Auto Close Scheduler. We have not been able to find much in the way of suggested configuration information on the wiki. The main question we have is when these programs are installed using the assyst installer, do they each need to be installed on all servers? “Notifier” if the only one of these that is checked off to be installed by default in the installer, so we must assume that for rule based notifications to work, it must be installed on all servers running the application? For Escalation Scheduler and Auto Close Scheduler to work, do they need to be installed on all servers or can they be installed only on our integration server(s) or on one server. Our setup is such that we have a number of web servers which are load balanced behind our URL, then a couple of servers which are primarily only used for back-end

We are working on a project and there is a requirement to create / inject a decision task into an already started process.For example, we have an action called ‘Cancel Request’ that is taken on the Service Request and it can be taken at any point throughout the process. When that action is taken, it currently closes the open task and the aim is to create a decision task with an attached process so that we can change it’s process path.Is anybody doing something like this already? We would be happy to use any method including API / ETM.

Greetings, Avera Health has recently made the decision to switch to EPIC for its Electronic Health Record (EHR). We are interested in knowing if any other IFS assyst customers have any integrations with EPIC.Thank you,Jason

Is it possible that certain fields in the request-form appear as mandatory fields that must also be completed before the decision ticket to the request can be closed? Working with locked/unlocked fields does not help, because the decision ticket can also be closed without filling in the field in the request. Thank you for your help!

We are pleased to announce that assyst Web 24R2 Su2 has now been released and is available to download from our CDN.Within this release we have addressed the following issue:P16698 - When the legacy SMTP Mail Processor is used, for example in Email Actions, the processor loads SMTP details in a way that causes them to always be considered disabled, preventing emails from being sentRelease notes can be viewed via the following link.