Hi
I want to configure Assyst 25R1 to have closure drop downs list at the end of the ticket life, these would be the Symptom, Root Cause, and the Action taken by the person who resolved it
Has anyone ever setup Assyst like this?
Product Code, Product Area at the point of creation, then Symptom experienced, Action take to resolve the issue, and finally Root Cause reason all added at the point of ticket closure. I wont to move away from the single Category codes
Question
Closure codes
Hey Youngie,
You might also find the following Assyst feature useful: Info Zone Knowledge – assyst25R2Wiki
Kind Regards!
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