Email content contained in $EVENT_DESC in html format has no formatting and is all jumbled together. Wondering where I can find this variable and when I do, how do I format it to show that is readable.
html format looks like this:
No description entered. See Additional Information. <==# ADDITIONAL INFORMATION (DO NOT EDIT) #= ** Area Office Corner Brook, NL ** Your position: Veteran Service Agent (VSA) ** Please indicate your position title [empty] ** File or Notebook number(only if required): test ** File or Notebook number (only if required): [empty] ** Have you attempted to answer this inquiry using all available resources? (VSTM, STEO, VS Toolbox, other internal resource person, etc.) No ** Urgent? No ** Are you requesting an Urgent Mental Health Consultation? [empty] ** Please provide rationale for urgent request: [empty] ** Comments testing html email template #==>
Bonus if you can tell me how to only show what is selected or answered. Text format shows this (below) and you can see above, in html it also shows empty but all in one paragraph:
The text file:
$INTRO
Thank you for your email.
Je vous remercie pour votre courriel.
An Event has been recorded for your request.
Votre demande a été enregistrée.
==============================================
Client: $AFF_USR_N
Open Date-Date de création: $LOGGED_DATE
[[INCIDENT DESCRIPTION-DESCRIPTION DE L'INCIDENT]]
$EVENT_DESC
====================================================
You will be informed of the progress of your Incident.
Nous vous tiendrons informé du traitement de cet incident.
====================================================
$SIGNATURE