IFS assyst

Does anyone know how to update a custom field to empty/blank using the update_event_ejb action? Sending nil just makes it ignore any updates, and sending “”, null or [empty] just gives an error. For now I’ve ended up updating the field value to NBSP, which makes it “look” blank, but doesn’t actually make it blank.  

Hello,I have some questions about DMWs and whether it’s possible to specify that one or more fields should not be overridden unless a value is supplied during the DMW import when using the default Worksheet Channel in ETM. For example, when updating Item Users, there may be some users who already have an existing Item Users record. During import, instead of creating a new record, the existing record is then instead updated. The issue is that if say the original record had data in the Access Note or Remarks fields, and the DMW import file has a blank column for those fields, then the previous data is overwritten with an empty string.If the column is not included in the import file then any existing value is not overwritten, however as long as the column header is present then the original data is blanked if left empty in the import file. We’ve tested applying a default value of Empty_Record to the DMW import file sub‑header for the appropriate columns, but this has had no effect.The wor

I can now confirm that assyst Copilot v2.1 has now been released.  This is available to customers to download from the CDN.  IFS assyst Copilot has been re-implemented using the Azure Agents SDK orchestration model, Microsoft’s recommended replacement that provides enhanced capabilities for agent orchestration, extensibility, and integration with generative AI modelsThe release notes are available from the IFS Community.

We are pleased to announce that assyst ITOM 25R2 SU1 has now been released and is available to download from our CDN.  The release continues to address identified problems.The release notes are available from the IFS Community

We are pleased to announce that assyst Web 25R2 SU1 has now been released and is available to download from our CDN.  The release continues to address identified problems.The release notes are available from the IFS Community.

I am creating a workflow where based on the user request (which generates a parent event) I initiate an authorization task to the manager using contact users. Upon their answer (authorized/not authorized) as this is stamped on an action I have those details (whether it is authorized or not) on the task and not parent event.  Is there a way to populate authorization details (information on authorization, who authorized and when) from task to parent event? 

Hello,I am setting up a workflow process in which I am sending authorization and decision tasks for end users on the assyst NET side. End users can create a request and if this request requires authorization/decision it is automatically generate and send to them. Authorization is usually done by a different person then the original end user requestor. Question: Can original end user requestor see/view who is the authorizer/decision maker? How to populate this information to the request?

We are experiencing the error ORA-00001: unique constraint (SA.IRS_2_UX) violated in the Action Processor.Currently, we are using the following script as a workaround, executing it directly in the assyst database:DELETE FROM ext_linkage WHERE external_id = 'ACT_REG_ID' AND external_owner = 'Action_Processor';DELETE FROM integrations_record_status WHERE owner = 'Action_Processor';However, this error has been occurring more and more frequently. When it is not identified and addressed in time, executing this procedure ends up removing the Action Processor backlog, which may result in rules not being executed.We would like to know whether there is a definitive solution for this issue or if it has already been fixed in more recent versions of the Action Processor.Any assistance would be greatly appreciated.

We are pleased to announce that assyst IPaaS ETM 1.11.1 has now been released and is available to download from our CDN. This release contains a fix for the identified problem P16921. The release notes detailing this fix can be viewed here.

Apologies if I’m just missing it, but I don’t see anything in the Wiki about it either. In previous versions, we could select multiple events in an event monitor using Shift or Ctrl, then right click and take an action on all of the selected events. How do you do that in 24R2? I select multiple check boxes for the tickets I want to action, but as soon as I right click on one of the selected tickets to take an action, the rest of the selected tickets are unchecked. Is it not possible to action multiple tickets in the new version in the new event monitor view?

I’m wondering if anyone has a way to create Dynamic Decision Tasks?  I'd like to set up a Tiered-Approval process where a Decision task gets assigned to the affected users manager.  Then if that Decision task is approved, another Decision Task would be launched and assigned to the manager of the affected users manager and so on until it reaches an assigned user with no manager. I found this in the wiki (https://wiki.axiossystems.com/assyst25R1Wiki/index.php/Answers_Form#:~:text=will%20be%20ignored.-,Reassign%20Expression,-This%20field%20allows). I’ve created a Decision Task with the following Reassign expression.if(1=1,propertyset(assignedUserId=$new.assignedUser.manager.id, assignedServDeptId=$new.assignedUser.manager.servDept.id),$NO_VALUE) However, when I log a Service Request using this process a second Decision Task does not get logged and I get the following error in the log file.Re-assignment expressions are only valid for Order Level Approval processes. Re-assignment will be ig

I’m wondering if there’s a way to have a Single-Line string field show as currency?  Similar to the following.  

Hello,I’m evaluating a request from our users to have parts of an event form in the Self-Service Portal auto-populated based on a QR code or similar technology, and I need some help to determine if it’s currently possible.The users want quick access to log requests for certain equipment, such as printers, hospital equipment ect. We aim to support this, and were thinking of using QR codes for the equipment, allowing for easier event logging.My immediate idea is to use Deep Linking (Assyst Wiki) and prepare QR codes for use in labeling the equipment. These QR codes would point to a specific service or service offering, along with the specific item ID for the labeled equipment.However, the wiki only mentions deep linking prepopulated forms in the Assyst Portal, not the Self-Service Portal. (The list of examples of values that can be prepopulated in the Assyst Portal is rather limited and does not seem applicable to assystNet)I’ve had no success with attempts at using URL parameters to pas

Does anyone know whether or not it is possible to configure a URL link, so that when clicked from an email it directs the user to a custom form on assystMe and auto populates a specific field with a variable pulled from the originating email?

Good morning/afternoon.I'm not very familiar with the Rest API and currently I’m developing a project that will automate some events in my workspace, and I'm having a hard time retrieving the full description of an event from a request. I can get the short description, the custom fields, and basically every other piece of data I've looked for — but I can't retrieve the full description.I've already tried the following (and other similar) requests:/assystREST/v2/events/{event_id}/assystREST/v2/events/{event_id}?fields=customFields,customFields.singleSelectValue,customFields.systemLookupValue,customFields.multiSelectValues I also know it's probably not under actions, but I tried this as well:/assystREST/v2/actions?eventId={event_id}At the image you can see what I’m looking for. Thank you in advance for your support.

Is it possible to remove or modify the pre-filled TODAY values in Date/Time for future actions?This question stems from repeated user complaints that they find the use of future actions unintuitive, and save the action as Today most of the time.Our users often operate on “auto‑pilot” when filling out actions, and for future actions this is an issue as these are rare events, reducing the chance to learn the workflow by hand. This auto‑pilot behavior is often a cause of issues for email or SLA automation that relies on future actions having a date in the future, and for event monitors which then do not display an upcoming meeting etc.While not a foolproof solution we hope that by removing the default TODAY value in Date/Time, the user will be prompted to make a conscious decision about when the action is meant to take place. Leaving the date field blank should trigger the Time alone is not a valid date/time. error, preventing the action from being saved until a full date/time is entered.

We are pleased to announce that assyst ITOM 25R2 SU0 has now been released and is available to download from our CDN. This release focuses on resolving a number of potential security vulnerabilities and an issue that was encountered during installation in relation to the ODBC Driver settings. Release notes are available from the IFS Community

How can I include the Change and Incident menu options to my live system, just as I see within my test system, as shown below?  My live system only shows Problem as a menu option  

We recently updated to the version 25R1. Unfortunately, we are now experiencing an issue where all object searches display a maximum of 20 objects as results. We cannot figure out what is causing this. In the previous version, everything worked fine. It seems that a parameter is either new or incorrectly set. Does anyone have an idea what we can check? The IFS support has not been able to assist us so far (which is a bit frustrating). Many thanks for your help!

Hi,I am working on creation of a change management process in a Process Designer. I would like to have a Stage representing Document Preparation in which I do not need a task, as it is simple managed by the owner of the event on its own. However when I do not create a task under a Stage, while running the process it is completely skipped and it drives to the next available Stage.I tried using fulfilment flag at the stage, but it still does not work and also a process is limited to have only one fulfilment stage, therefore this does not work.Any ideas how to solve this? Does all of the Stages in the Process need to have a task underneath?I have the same person running the Event, therefore the key is only to indicate at the Event level on the progress of the Event.  

assyst v11.4Currently, when a Decision Task is received by an end user (via assystNet) they can go into the system and approve/decline the task.  For managerial authorizations (e.g. equipment or access requests) this is fine.  But when it comes to change requests that have a workflow the approver can’t see the attachments unless they are on the parent (“R”) ticket.  This is problematic because files such as test results can be buried in a UAT decision task.  So we are asking the approver to review a change request but they can’t see important documents such as test results or impact assessments.  We have trained our IT (assystWeb) users to attach documents to the parent ticket but often the UAT tasks are actually decision tasks completed by end users via assystNet.Can the assystNet portal be modified to expose all attachments in the workflow regardless of where they are?  Otherwise, I believe we are nullifying the credibility of the approval.If someone has a solution for this, I’m all

Hello everyone,I would like to validate a behavior related to SLA and Escalation handling in assyst.Scenario: An event was created with an active SLA. The action “Waiting for User Input” was taken. As expected, the SLA clock was paused (clock status = stopped). The SLA has remained paused for several days and is still stopped until today. Despite the SLA being paused, the system triggered: Escalation Level 1 Escalation Level 2 Eventually, the ticket was marked as breached. Important notes: Escalations are handled through the Escalation Manager (internally designed in assyst). No SLA clock resumed during this period. Escalations were triggered while the SLA clock was still paused. After reviewing the database behavior, it appears that escalation trigger timestamps are calculated and stored at event logging time, based on the logged date and SLA escalation definitions.When the SLA clock is later stopped (e.g. via “Waiting for User Input”), those pre-calculated esca

Hello,Is it possible to filter the available options of a custom lookup field when the lookup list is custom-defined.Specifically, I would like to know whether custom lookup lists support any kind of filtering logic, or if filtering is only supported when the lookup source is a system table.If this is not supported, is there an officially recommended approach for handling conditional options in custom lookup fields?Thanks.

We have a service request that uses a process to generate tasks as the event progresses.  These tasks (non-decision or authorisation ones) are raised using the original affected user details and I want these tasks to be visible in the Self Service portal for them.  I’ve amended our Current Event monitor to include tasks but they don’t show; only the parent service request does.What is needed to allow non-decision or authorisation task events to be shown, please?

Hello,I need to assign multiple Contact Users (for example, 10 users) to the same Item.I have checked assystETM, but I could not find a direct or standard way to bulk-assign users to an Item through ETM.Is there a supported approach in assystETM to handle this use case, or is it recommended to use another method (API, import, or integration) for assigning multiple users to an Item?Thanks in advance.