IFS assyst

Hello everyone,I would like to validate a behavior related to SLA and Escalation handling in assyst.Scenario: An event was created with an active SLA. The action “Waiting for User Input” was taken. As expected, the SLA clock was paused (clock status = stopped). The SLA has remained paused for several days and is still stopped until today. Despite the SLA being paused, the system triggered: Escalation Level 1 Escalation Level 2 Eventually, the ticket was marked as breached. Important notes: Escalations are handled through the Escalation Manager (internally designed in assyst). No SLA clock resumed during this period. Escalations were triggered while the SLA clock was still paused. After reviewing the

Hello,Is it possible to filter the available options of a custom lookup field when the lookup list is custom-defined.Specifically, I would like to know whether custom lookup lists support any kind of filtering logic, or if filtering is only supported when the lookup source is a system table.If this is not supported, is there an officially recommended approach for handling conditional options in custom lookup fields?Thanks.

We have a service request that uses a process to generate tasks as the event progresses.  These tasks (non-decision or authorisation ones) are raised using the original affected user details and I want these tasks to be visible in the Self Service portal for them.  I’ve amended our Current Event monitor to include tasks but they don’t show; only the parent service request does.What is needed to allow non-decision or authorisation task events to be shown, please?

Hello,I need to assign multiple Contact Users (for example, 10 users) to the same Item.I have checked assystETM, but I could not find a direct or standard way to bulk-assign users to an Item through ETM.Is there a supported approach in assystETM to handle this use case, or is it recommended to use another method (API, import, or integration) for assigning multiple users to an Item?Thanks in advance.  

Hello team,I'm building a workflow and while doing so, I was testing the process partially, meaning I built part of it and without providing the ending to the process I ran the test to see how the event and its details are created and populated. Unfortunately, as I did so without end of process, currently I am unable to close those event as action "Close" is not available in my actions list.   Could you help how to solve this and close those events? What is the Close action dependent on to allow user to close the event? What are the conditions for Closing the Event? And what are general conditions on the system actions whether they are available or not?T

We are pleased to announce that assyst Action Processor 1.9.16 has now been released and is available to download from our CDN.Release notes can be viewed via the following link

We are pleased to announce that assyst REST API 1.8.16  has now been released and is available to download from our CDN.The release notes can be viewed via the following link

We are pleased to announce that assyst IPaaS 1.11.0 has now been released and is available to download from our CDN.Release notes can be viewed via the following link

We are pleased to announce that assyst ITOM 25R2 has now been released and is available to download from our CDN.Release notes can be viewed via the following link

We are pleased to announce that assyst Web 25R2 has now been released and is available to download from our CDN.Release notes can be viewed via the following here.

Hi,I’m looking for some documentation : overview of IFS Assyst, Leaftlet, Other documentation, etc about IFS Assyst in French (for the French Market). Could you help to find some resources ?Thanks and Regards

Hi everyone,I’m having an issue updating a column label in assyst Net.I’m trying to change the label for “Event Type” using the IFS key:monitor.event.eventTypeThe problem is that assyst is not picking up the new value for this specific label.What’s strange is that other nearby/adjacent columns change normally using their IFS keys and the new labels appear in the UI, but only “Event Type” refuses to update no matter what I set.Has anyone seen this before?Is “Event Type” controlled from another key/location (hard-coded, system label, different resource)?Any advice on where to check or how to force it to take the new label would be appreciated.  

Does anyone have any guidance on we can utilise the ETM to add security groups to an Active Directory account? We currently have a hybrid environment and some security groups cannot be managed from azure so rules out the azure powershell runbook option I have found on the wiki. We are self hosted and running 1.10 version of the ETM.Thanks

Hi everyone!I have been using assyst for a few month now, and I was wondering how to approach project managment and documentation. I don’t really see dedicated spaces or structures for this, so I’m curius how others are handling it.For now we are using a separate service department for projects, workmanager, and the project name is selected as Item B on event forms. How do you organize your projects in assyst? 

Hi everyone,I have a question about assyst Self-Service / Logging Forms:I have a custom field of type Contact User (lookup). What I need is: when the end user selects a contact user in this field while logging a request, the form should immediately display that selected user’s mobile/telephone number (instant display), regardless of who the Affected User is.I tried to do this via assyst ETM Inbound, but it didn’t work because the inbound only returns details for the Affected User and does not bring back any details for the user selected in the custom Contact User field. Also, the phone field I want to populate is a single-line string, and it doesn’t support derivation/expressions on the form.My question:Is there any out-of-the-box way or configuration that allows showing the selected Contact User’s details (especiall

Currently running v11.8.4.We’re developing a Self-Service form for managers to complete when new staff are due to start.  To all intents and purposes it’s complete, but there’s one thing that is niggling me.  The form pre-populates a field with the section value from the affected user (using the Section lookup), but as there is no system lookup for Department or Section-Department we’ve had to leave that as a free-text field.I’ve been working on an idea of having a custom lookup generated from the Section/Department combinations that is then linked to the field that will hold the department value on the form.  What I want it to be able to have this field be single-select with the available list populated with only the values relating to the selected section value.The lookup table records, the combined section-department names is the shortcode and the department name is the name.  Here’s an example:

Hello. I am creating some functionality in ETM which updates the description on normal tasks if an attachment is present on the parent. I would like the destination rule to only send the message to the queue if there is actually at least one attachment present. I have tried the following with no luck.  if ($new.eventTypeEnum = "NORMALTASK" and $new.parentEvent.attachments.length >= 0, true, false)-This expression causes an error when the SR is being submitted.  if ($new.eventTypeEnum = "NORMALTASK" and $new.parentEvent.totalAttachmentCount > 0, true, false)-This expression does not cause any errors, but it’s also evaluating to false even if there is an attachment.  The destination entity I am using is Event, on Create only.  Does anyone know i

Hello IFS Community,I am struggling with a CSS customization issue and have exhausted my usual solutions. I would appreciate any guidance.My Goal:Apply custom CSS styles to the login and logout pages for both assystMob and assystNETMob.The Problem: My custom CSS is working perfectly on the assystMob login page only but not logout . However, the exact same customization has no effect on the assystNETMob login or logout pages. I have verified in the browser's developer tools that the HTML classes and IDs I am targeting do exist on the assystNETMob pages. I have tried various selectors and !important rules, but after saving and refreshing, nothing changes on the assystNETMob side. My Question:Is there a di

Hello,We need a verified script to completely remove the SapphireIMS Agent from our environment. This will be deployed via SCCM to ~6,000 Windows endpoints, so the script must be non-interactive and safe to run under the System context.Current facts: Install path (identical on all devices):C:\Program Files (x86)\SapphireIMSAgent\ A residual process named SapphireBackupTray.exe remains running after the current uninstall attempt. Relevant services are present and running on all endpoints. Requirements for the script: Stop and remove all Sapphire-related services and processes (including tray processes). Remove all associated registry keys and startup entries. Delete the installation folder and all files (including locked files). Run

Hello everyone.We have a potential use case for the assyst CMDB where the form could contain up to 150-200 custom fields. I’m wondering if anyone has any experience with this amount of custom fields in a custom form, and if so, whether there any impacts (such as performance)? Of course we have the possibility of splitting those fields in multiple item forms to reduce potential negative impacts, but any other comments or even suggestions are welcome.Thanks!

We work in Assyst on the creation of new objects using a prefix and an index:Is it possible to use this also via the ETM? When I want to import an object through the ETM, the ShortCode is a mandatory field. Unfortunately, I haven’t found a way to read the last count value from the index in order to provide the ShortCode directly from the ETM.Thank you for your help!Jeremias

we would like to create our CMDB in AssystWeb too. Here we face the problem of representing the product cleanly so that it can be evaluated well later on. I will illustrate our problem with an example:We have the application Assyst, which uses several technologies: Java 11 and MSSQL 2022. Therefore I created a relationship between the Assyst application and the technologies Java 11 and MSSQL 2022. Java 11 belongs to the product Java from Oracle. MSSQL 2022

Hi,Has anybody had any success in updating contact users profile pictures from Entra / Azure?Ideally, this would be done during the ETM Contact User Gateway runs.Interested to see what other people are doing?

Hi everyone,I noticed that the ITOM Agent installer for Windows is currently provided as an .exe file.Could you please confirm if there is an MSI version of the ITOM Agent available for enterprise deployment on Windows devices?If not, what is the recommended or supported approach for large-scale Windows deployments — for example, is it acceptable to repackage or wrap the EXE, or should the EXE be deployed directly in silent mode?Any official guidance or best-practice recommendation from IFS would be greatly appreciated.

We are pleased to announce that assystITOM 25R1 SU2 is now available to download from our ⁠CDN.   This release primarily includes an upgraded version of SQLite, which addresses previously identified issues and enhances overall stability. The release notes can be viewed ⁠here