IFS assyst

We have a custom form on our service request events, with custom fields and values. These are returned by GET /assystREST/v2/events/123 in the response node <webCustomPropertiesDescription><==# ADDITIONAL INFORMATION (DO NOT EDIT) #=  #==></webCustomPropertiesDescription> encoded as a series of double asterisk delimited name/value pairs in the ADDITIONAL INFORMATION element.We are integrating with another system that needs to process these custom fields and values.Does Assyst REST API provide a means to extract these name/value pairs in a structured way? Or do we have to writing a custom parser that is tied to the internal custom encoding?We have Assyst v11.4.

Hi there,I'd really appreciate any help with this.Basically, we’re trying to leverage Assyst to solve a flawed Business process.We’re looking to have some kind of Interface with Assyst to pull information from it, specifically,  a list of up-to-date SVDs and Product Names and ‘Application Owner’ of each SVD/Product.We need to notify these ‘Application Owners’ that, for example, the SSL expiration is coming due. (this information is managed on a separate DigiCert tool)So, based on the list of SVDs/Application owner, we pull from Assyst, we’d like to automatically open a ticket assigned it to the correct SVD/Application owner  to address their SSL expiration. Is that doable? and Where can I get information about any APIs that might help with that?Many Thanks in advance,Cheers,T.Kaddo 

Does anyone currently utilize PowerBI for their reporting? Would the assyst community find it beneficial to potentially share some of the different templates you've created or structure you’ve put together to present useful and efficient reports?Thought it could be beneficial to center some of that in a community conversation thread as opposed to having to schedule calls with other IFS assyst customers through our account managers etc! Full disclosure we are in the exploratory stages of PowerBI as we transition from on-prem to SaaS with our assyst instance. Very interested in seeing what people have done and built, and of course if anyone is willing to collaborate and share all the better!​​​​​

Where will the release notes be available as it was noted the previous wiki for IFS Assyst will no longer be hosting them?

We have several Fixed-format reports we would like to have exportable.  Currently, users of the report only have the option to print the results to a PDF format.  Because we are a SaaS customer, we do not have access to the internal functions of BIRT, SQL, or the reporting server.  I’m hoping there is a setting I may have missed.  Thanks!

I need the latest version 1.0.12 of assystApplicationLauncher to support Client-Side-Jobs and do not see it in the download site “https://downloads.axiossystems.com/index.html”.

Hi all, we have a challenging problem, for creating a custom report we are trying to write a sql query that retrieves events with their custom values.We don't have a problem with custom string values or single select lookup.The problem is with multi select custom field values, that we want to retrieve as comma separated values (i.e val1, val2 etc)We were wondering if someone has some piece of code as an example that you can share with us thanks!

Good morning,I spoke with IFS this morning and they confirmed that their customers who use Kerberos to authenticate AD users to assyst are reporting that users can no longer access the application after some Windows Server 2019 updates were applied.Has anyone here who uses Kerberos to authenticate users to assyst (pass-through authentication) experienced problems after Win Server 2019 updates being applied to the server?We will be attempting to rollback the updates.  I have also checked the krb5.conf and it appears to be correct.  I removed older encryption types.As a workaround, I have set up an alternate assyst app server that is using Database authentication to allow users to continue to use the application.Anyone else having this problem?  We are on assyst 10 SP7.5 but IFS has told me that it affects all versions.

We’ve been experimenting with the API and we’re wondering if there is an example of a POST request for an Event. The documentation on https://wiki.axiossystems.com/assyst11-3Wiki/index.php/Integrations:assystREST#Requests shows what the format of the request would look like but not all the required fields. I have looked through the resource schema on to find what fields are mandatory on events, every single field under events has a minOccurs attribute so that leads me to believe that none of the fields are mandatory? It would help our understanding to see an example of a POST request for an event with all of the mandatory fields. Where could we find one for reference

Hi,We are currently experiencing issues with browser caching, where assystNet users don’t see the correct homepage, offerings, layouts, formats that they should be seeing - the only way to resolve is to clear the users browser cache.This has probably started following an upgrade to 11.5.2 a few weeks ago, but wanted to post this to see if anyone else has the same issue as we are experiencing and if so how you manage/resolve that so that ALL users have their browser cache cleared?

Hi,In MSEdge, the file is downloaded but not opened automatically. Is there a way to configure MSEdge to auto open the file [clientJobRunner.assystApplication]? I looked at various MSEdge (not business install) settings and could not figure it out. I did see a possibility of configuring MSEdge Business Group Policy:    AutoOpenAllowedForURLs: URLs where AutoOpenFileTypes can apply    AutoOpenFileTypes: List of file types that should be automatically opened on downloadOr Windows Registry:    Windows registry:    HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenFileTypes\         Value name 1         Value type REG_SZ         Value data "sapaox"     HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenAllowedForURLs         Value name 1         Value type REG_SZ         Value data "https://web-address/" Jean

Hi everyone, i wanted to let you know that we have just launched the much awaited technical IFS assyst Administrator training via the Academy.  See the post below:https://community.ifs.com/assyst-enablement-383/ifs-assyst-administrator-course-live-26675

To help with accessibility for a few users, we would like to be able to configure assyst so that it can be used in Dark Mode.I have been advised by IFS via Call Ref: 386357 that this is not possible and to submit a new Idea.

Hi All,I have created an assyst user but I couldn’t find where I can setup the username and the password for the user. What am I missing? Note: I’m creating this user to log in to AssytWeb.          Regards,Nuwanthika  

What is the REST API parameter to specify a web custom field value?In Legacy API it was:custom.field.<id> = valueHow is it in assyst REST API?

Hi, I want to fetch all events in a certain date range. Following the docs ihttps://wiki.axiossystems.com/assyst11-3Wiki/index.php/Category:assystREST#JSON_Body, I already managed to get all events from a certain department, but I can’t manage to limit the results to a daterange.  https://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68 works just finehttps://<assyst>/assystREST/v2/events?eventType=incident&eventStatus=open&assignedServDeptId=68&dateLogged=2023-09-22T00:00:00Z,2023-09-22T20:00:00Z returns “Invalid Lookup Parameter: dateLogged”. Any idea on how to make this filter work?

Hi All,  We are trying to create an event search that will indicate tickets which are currently on hold. Has anyone had any luck creating an event search that can show tickets currently on hold?   

Hi All, Wondering if anyone has been able to set up an API that creates an assyst User. We’re looking to get the correct JSON code syntax to create an assystUser, however we keep hitting the following error: “Invoke-RestMethod : roleJob Title is required.server.validation.errors.mandatoryUserRolecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryUserRoleshortCodeShortcode is required.server.validation.errors.mandatoryShortCodecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryShortCodeservDeptService Department is required.server.validation.errors.mandatoryServDeptcom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryServDeptnameName is required.server.validation.errors.mandatoryNamecom.axiossystems.assyst.dto.userConfiguration.AssystUserDtomandatoryNameA complex validation error has been detected by the application.rest.exceptions.ComplexValidationExceptionComplexValidationException” 

Hi - we are starting to look at Power Automate, and what it could do when it comes to assyst.Is there anyone with experience using Power Automate and is able to share how they have used it to compliment/integrate with assyst, what they are using it for?

Does anyone here utilize a webhook?I cannot find anything in the wiki relative to being able to do so.  Any help? We have a POC from a vendor and they are asking us to deliver a json payload via webhook from assyst for a simple demo and I’m struggling to find a way to make that happen.Thanks!

Hello,After upgrading from assyst 11.2.6 and then to 11.4.3 and 11.4.4, some assyst Users started complaining about frequent disconnections from assyst Portal, well bellow the session timeout period defined in your system: 25200 seconds, which corresponds to our default shift time of 7 hours Yesterday I experienced this while updating an item form, suddenly I was logged off with a message that my session had expired.  I’m finding it very difficult to track this issue. Any ideas on how to track this issue ? After analyzing my server.log file, I noticed the following issues several messages like the following: Unhandled exception: org.jboss.resteasy.spi.UnhandledException: RESTEASY003770: Response is committed, can't handle exception.Bellow that message, in general, just bellow it there’s a mesasge like this: “ java.lang.IllegalStateException: UT010006: Cannot call getWriter(), getOutputStream() already called”

Is there a list of known problems that we could look at before submitting a ticket to IFS support? It would be great to evaluate whether it’s a known issue before opening up a ticket. 

Hello,We are on 11.6.3 and we use Contact User Gateway to import and update our users from AD.Are there any templates we can import to ETM or a tutorial on how we can achieve this with ETM? Thanks.