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Question

Populate Custom Event field using ETM

  • March 13, 2026
  • 2 replies
  • 12 views
M
Do Gooder (Partner)
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Hi,

I’m using Assyst 11.7.2 and ETM version 1.7.2.

I’m trying to populate a Custom Sigle-Line String field that has been added to an Incident form. 

As you can see in the screenshot, the data that I want to populate the field with is available in the ETM Channel.  It shows if I map it to the Remarks field.  However, it does not populate the Custom field.

The Custom field short-code in the Data Mapper matches that of the field in the Customizer.

What am I missing?  Any help would be appreciated.

 

Thanks

    2 replies

    R
    Hero (Employee)
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    • Rajana
    • Hero (Employee)
    • March 15, 2026

    Can you check whether there is a space at the end of the shortcode in data mapper ? 
    Can you add the import log from that import ?

    M
    Do Gooder (Partner)
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    • momboc
    • Author
    • Do Gooder (Partner)
    • March 15, 2026

    Hi Rajana,

     

    I can confirm that there is no space at the end of the shortcode in the data mapper.  I’ve also attached a copy of the log file from the import.
     

     

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