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IFS assyst

Q&A Forum for IFS assyst Customers, Partners, and Employees

523 Topics
J
Do Gooder (Customer)
JProvencherDo Gooder (Customer)
asked in assyst General
Can the assystWEB top search bar be restricted on CSGs?

(Sorry if I didn’t select the appropriate forum. I wanted to post my topic under assyst General, but didn’t find it)We are using assyst 11.7.2.We are currently working on the implementation of Customer Service Groups (CSGs) since we want HR tickets to be visible only to HR folks.We noticed that the assystWEB top search bar was still showing HR tickets in the results even if the user was not part of the HR CSG. Is it possible to update the search server so an assyst user can only see tickets of his CSGs?Thank you,Jérémie

452
J
Do Gooder (Customer)
B
Do Gooder (Customer)
BoudreauJDo Gooder (Customer)
asked in assyst General
How to add links to Task Description FX in Assyst

How to use <a href=" https://URL.com ">Link to Doc</a>  in Task Description FX ?  Do I need to use an escape character for the “ “ in the HTML element?  Example FX "<b> General Request Task for Ticket Reference:</b>  " + $new.parentEvent.formattedReference+ " - Please refer to this Parent Record for additional information and special fields <br> <b> When finished use the Action: Resolved to progress the workflow</b>  <br> Follow the the below document <br> <br> <a href=" https://URL.com ">Link to Doc</a>  <br>  <b>Task Description:</b> <br>"+ $new.parentEvent.richRemarks.content  This is throwing an error, but works if I remove  <a href=" https://URL.com ">Link to Doc</a> Any Idea’s? 

141
R
Do Gooder (Employee)
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst Integrations
ETM example of creating an object if it doesn't exist

Does anyone have an example ETM datamapper that checks the existance of an object (could be an Item, Section, Department, Cost Center, etc.), and if it’s not found, to have it created?In the process of importing my Contact Users through ETM, we are providing the values for Section, Department, Building, Cost Center, Job Title, etc. The issue I am running in to is that there are sometimes values in the CSV that we are importing for something, we’ll use Section, that doesn’t exist in Assyst. What I am currently doing is exporting the list of existing Sections via the DMW, then comparing it to the distinct values in our CSV import, then manually adding any that are missing in Assyst. What I would rather do is create a datamapper that first goes through the import CSV, just looking at the Section column, and checking to see if it exists in Assyst yet. If so, skip, if not, create it. That way, I can get any missing Sections, Buildings, etc. added to Assyst BEFORE I do the user import, so th

211
R
Do Gooder (Employee)
G
Sidekick (Customer)
greymooseSidekick (Customer)
asked in assyst General
Preventing users taking actions on closed events

Hi all,Has anyone found a way to prevent users taking action on closed events?I suspect this will require a new function on the Integration Server but before we go down that path I’d like to confirm there is no native way to configure this.I’ve searched through the available event privileges and reviewed action configuration but can’t see a way to complete the required configuration.We’re on assyst 11.7.4.

302
G
Sidekick (Customer)
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General
Attached files in assystNET - too large

We are trying to attach files in assystNET and it will not attach.  In the system parameters I have it max file upload to 50MB and this file is 11KB.  I can upload it in assystWEB but not in assystNET.  Is there an area in system parameters that I can change the upload file size? I logged the test ticket and tried to attach it with assyst Update and it gave this error:  

151
O
Do Gooder (Employee)
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst Integrations
ETM datamapper - date closure

Does anyone have any advice on how to use the ETM to return a list of events that were closed 2 years ago. I can get a list of events, I am struggling with the date of closure parameter. I am then going to push these events through another datamapper which will remove sensitive information. I have tried using the “daysFromEventClosure” drop down with no success. 

175
L
Do Gooder (Customer)
R
Do Gooder (Customer)
rnldfDo Gooder (Customer)
posted in assyst General
IFS assyst Roadmap

Good afternoon,Does anyone, please, have a more up-to-date roadmap for IFS assyst and ITOM than the one available at the following link:https://community.ifs.com/product-strategy-and-roadmap-124/master-article-what-is-the-update-release-schedule-and-release-details-9818?tid=9818&fid=124#IFS+assyst%C2%A0I searched the community but could not find any.

543
C
Hero (Employee)
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
posted in assyst General
Anyone using Notifier functionality?

Wanted to reach out and see if anyone that has taken the update recently is using the notifier build out for some or all of their email templates in lieu of or in tandem with smartmail?I’m interested in the potential for this and bringing more into the UI and managing there vs an integration server etc.One thing I had a question on was satisfaction overall with it, where you’ve seen any improvement or issues. Also, if you utilized action templates preivously how you were able to incorporate those with the new functionality? Even if not using in production anyone who has gone through the work of building out in dev/test as I am in the beginning stages myself.Thanks!

272
R
Sidekick (Customer)
R
Do Gooder (Customer)
Rune AnderslandDo Gooder (Customer)
posted in assyst General
Event Monitor in new GUI: When opening action, it should autoselect the Description field

Currently, in the Event Monitor in the new GUI, when opening an action, the Description-field is not selected. Instead, the first field available is selected.For our Assyst Users, this means that they have to manually select the Description-field every single time they want to do an action from the Event Monitor in the new GUI.However, in the current Event Monitor, in the old UI, it autoselects the Description-field.Removing this in the new GUI decreases efficiency and adds worktime for all of our Assyst Users.

242
R
Do Gooder (Customer)
Yawansih
Do Gooder (Employee)
YawansihDo Gooder (Employee)
asked in assyst Integrations
Compatibility Check: CLIPS Report Design with assyst 11.8 and IFS 21R2 SU2

Dear IFS Community,I hope this message finds you well. I am currently working on integrating CLIPS report designs with assyst 11.8 and IFS Applications 21R2 SU2. Before proceeding, I wanted to verify if anyone has experience or insights regarding compatibility between these versions.Specifically, I’d like to know: Are there any known issues or limitations when using CLIPS report designs with this combination of versions? Are there recommended best practices or patches required for seamless integration? Has anyone successfully deployed this configuration, and if so, were any adjustments necessary? Any guidance, documentation references, or shared experiences would be greatly appreciated.Thank you in advance for your support!

161
C
Hero (Employee)
R
Sidekick (Customer)
Richard EllingsenSidekick (Customer)
asked in assyst Integrations
Examples of assyst Message Bus Request Mappers

Hello,I'm reaching out to see if anyone could share some examples of how to use the Assyst Message Bus Request when creating channels in ETM.I'm trying to expand my toolset when working with ETM and want to understand the possibilities and limitations of writing to, and then reading from, the same message bus queue.I've been referring to the Assyst wiki for guidance, but it lacks examples on how to fill out all the field types available during Assyst Message Bus Request datamapping. Specifically, I'm looking for guidance on:How to fill out the various options present in the Assyst Message Bus Request. When and how to use the different optional mapping fields. Any particular cautions or best practices to consider when adding to the message bus, especially if ETM is then set to separately consume that data.Any examples, tips, or resources you could share would be greatly appreciated!Thank you in advance for your help.

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P
Hero (Employee)
V
Sidekick (Customer)
VT_VKOLBSidekick (Customer)
asked in assyst General
AssystREST API use in Power Automate

A couple of things.(1). is there an OpenAPI file or URL for assystREST that can be used to create a Power Automate Custom Connector?(2) currently using Power Automate HTTP action and receiving “410” error code.  Looking for any legit authentication example(s) with such a scenario.

410
V
Sidekick (Customer)
Yawansih
Do Gooder (Employee)
YawansihDo Gooder (Employee)
asked in assyst Integrations
Seeking iPaaS Learning Resources for IFS Integrations

Hi IFS Community,I’m exploring iPaaS (Integration Platform as a Service) to integrate IFS Cloud/Applications with other systems (e.g., ERP, CRM).Could you share: 1. **Official IFS documentation** on iPaaS best practices? 2. **Tutorials/case studies** of IFS+iPaaS implementations. 4. **Training courses** (free/paid) to master IFS integrations. Thanks in advance!Abed Al-Rahman yawansih.

261
C
Hero (Employee)
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General
User unable to make decision

Using version 11.5.      I need help ughI created a process with an automated decision that brings the user to a manual decision with a Y/N answer.  For some reason, they can say no but cannot choose yes.  When they choose yes, the error below is what they get.  I went to the sub-process and the next stage is an automated email action which then goes to an auto-decision.  I’ve provided the two processes to show you. First process with auto decisionSub-process they can’t make the Yes Decision - Government EmployeeSub-sub process that the yes is attached to Error received Troubleshooting done:I have checked the SVD to ensure they have the ability to use Decision Required, I have checked the user to ensure she is in the right SVD to make the decision, I checked the Action Type to ensure SVD can use it.  Everything seems ok. Got another user from that SVD to try and same error.  We assigned it to another user from a different SVD and he was able to choose yes.Also checked to see if they ca

724
R
Do Gooder (Employee)
jadv
Sidekick (Customer)
jadvSidekick (Customer)
asked in assyst General
Create separate tasks from custom multi-select field

Hi Everyone,I’m trying to create tasks for each selection in a custom multi-select lookup field. We are running assyst version 11.6.3.In the process designer I have been able to create a Dynamic Task Expression for a single-select lookup, but I am unsure of how to get this working for values selected in a multi-select lookup.Here’s what I used as a dynamic task expression for a single-select lookup for a custom field called “ADHOC SINGLE”:  $new.W("ADHOC SINGLE").shortCode.   I have another field called “ADHOC MULTIPLE” where I can select multiple values.Any ideas?  Or is this maybe not possible in our version of assyst?Thanks!Jaco

482
jadv
Sidekick (Customer)
R
Do Gooder (Customer)
RameshWDo Gooder (Customer)
asked in assyst General
Automating Processes Based on Custom Field Changes in Assyst

I would like to initiate a process based on changes to data in a custom field. Is this possible within IFS Assyst? Specifically, I need to automate the creation of an authorization task when a project's budget is exceeded. Any insights or guidance on how to achieve this would be greatly appreciated!

662
R
Do Gooder (Customer)
S
Do Gooder (Customer)
sandstedtDo Gooder (Customer)
asked in assyst General
Anyone else unable to access IFS software downloads page? 

Anyone else unable to access IFS software downloads page? https://downloads.axiossystems.com/  

251
S
Do Gooder (Employee)
R
Do Gooder (Customer)
RameshWDo Gooder (Customer)
asked in assyst General
Conditional Expression for Decision Automation in IFS Assyst

Hi everyone,I'm working on automating a Decision within a process in IFS Assyst. I've added a custom field called "Project Hours", and I want the process to automatically take a certain path if the value entered in this field exceeds a specified threshold.To achieve this, I tried using the following condition in the Decision:$new.W("PROJECT HOURS").shortcode > 150 Unfortunately, this condition doesn't seem to work as expected. Has anyone implemented something similar or could point out if there's something wrong with my expression? Appreciate any help or suggestions!Thanks in advance.

542
R
Do Gooder (Customer)
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General
Decision Task approvals via Email

Is anyone allowing for Approvals/Rejections via email, and if so, can you provide a little info on how you are doing that. I’m able to allow my users to take actions via email to take the Additional Info and Chase Up actions, but the decision “actions” aren’t a clear cut and I’m having difficulty figuring that out. Thanks in advance.

693
R
Do Gooder (Employee)
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General
Change logo in new UI (Event Monitor)

Hello. I am looking for information on how to change the default logo on the new Event Monitor UI to our company logo. I have tried making this change using the stylings form in assyst similar to how we have changed to logo on our assystNet and assystWeb pages, but either I have not been able to identify the correct element to apply the CSS to, or this is configured differently. This is what we want to change:  I have not been able to find any information on this in the wiki. Thank you. assyst Version: 24R2 SU2 Build: 12943 Date built: Mar 18, 2025 1:39:00 AM

571
S
Hero (Customer)
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General
Updating a custom date field from SmartMail via the update_ejb activity

Does anyone know the correct date format to use to update a custom date field via SmartMail/update_event_ejb activity?Per the wiki, it says it needs to be in the ‘YYYY-MM-DDTHH:mm:ss-OOOO ‘ format, which the value I’m passing is, but I can’t seem to get it to accept that date value no matter what I pass. I’ve tried the following:2025-04-08T12:00:00.00002025-04-08T12:00:00-0000date[2025-04-08 12:00:00.0000]date%222025-04-08T12:00:00-0000%22but none of these formats work.  

263
jyork
Sidekick (Customer)
S
Hero (Customer)
Steve MillerHero (Customer)
posted in assyst Integrations
Dynamic Jwt in assystETM

Good morning Community. Some BackgroundWe are currently using an external SMS service to communicate with our users (most notably within our Major Incident process) and looking to expand it into other processes. The solution that we use has an API interface and requires an encoded Jwt bearer token. This token must contain the iat (issued at time) claim and a secret to successfully authenticate (figure 1. with dummy data included below from jwt.io).figure 1.This is handled by a script on the integration server (Microsoft PowerShell using the JWT Module).$iis = "#######"$secret = "######"[int]$iat = (Get-Date -Date ((Get-Date).DateTime) -UFormat %s)$tokenBody = @{ "iss" = "$iis" "iat" = $iat}$myApiToken = ConvertTo-Json -InputObject $tokenBody $authToken = New-Jwt -Header '{"typ":"JWT", "alg":"HS256"}' -PayloadJson $myApiToken -Secret $secret$myApiHeader = @{ "Authorization" = "Bearer $authToken"}However, we have an interest in moving this to the assystETM platform now that we are on v

356
S
Hero (Customer)
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst Integrations
Recommended configurations for new Notifier, Escalation Scheduler and Auto Close Scheduler

Hello, We are beginning the process of looking at upgrading our assyst version to 24R2SU2, and are investigating these three new programs: Notifier, Escalation Scheduler and Auto Close Scheduler. We have not been able to find much in the way of suggested configuration information on the wiki. The main question we have is when these programs are installed using the assyst installer, do they each need to be installed on all servers? “Notifier” if the only one of these that is checked off to be installed by default in the installer, so we must assume that for rule based notifications to work, it must be installed on all servers running the application? For Escalation Scheduler and Auto Close Scheduler to work, do they need to be installed on all servers or can they be installed only on our integration server(s) or on one server. Our setup is such that we have a number of web servers which are load balanced behind our URL, then a couple of servers which are primarily only used for back-end

451
A
Hero (Employee)
R
Sidekick (Customer)
Richard EllingsenSidekick (Customer)
asked in assyst Integrations
Assyst ETM - Always "Update Needed" if using onBehalfOfUser in datamapping

Hi everyone,I have a question regarding the use of onBehalfOfUser when datamapping and wonder if anyone else has experienced this issue, and if there are specific considerations or steps that need to be taken when using this?Whenever I try to use onBehalfOfUser in an Assyst Request datamapper, the resource returns as "Update Needed."I have logged a ticket on the IFS assystNet, but I’m wondering if anyone else has experienced this and what workarounds exist, if any.Thanks in advance!

202
R
Sidekick (Customer)
J
Do Gooder (Customer)
JeremiasDo Gooder (Customer)
asked in assyst General
Appear Mandatory Fields in the Request Form

Is it possible that certain fields in the request-form appear as mandatory fields that must also be completed before the decision ticket to the request can be closed? Working with locked/unlocked fields does not help, because the decision ticket can also be closed without filling in the field in the request. Thank you for your help!

241
C
Hero (Employee)

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