Alliance

We have a situation where we have imported (and activated) a set of contracts/contracts lines. One of the lines is for a product that should not have been on the contracts - so we now need to either cancel these lines or - second best - set the value to 0. I can’t an import to do this - is it possible to do thsi kind of change through an import or with a SQL script?

Hi We saw that we can use Email Listener with process flow and I have some questions about this topic : 1/ Email Listener vs PF : it seems that we could use both to integrate emails (in globalxml we have to choose one way) Could you confirm ? 2/ If we choose to use Email + PF : is it possible to use the content of the email (on attachment or on the body) to parse these data in Alliance Field (maybe with a PF action) If yes, could you show us an example ? 3/ Test PF + Email to create a SV. We created a PF with email, trying to create a SV with a PF action, but it doesn’t work. Could you explain why it doesn’t work ? on a ce message : Astea Environment:Logged user: Machine name: SAAZWPUB6Instance Name: Astea.Email.ListenerProfile Name: DEMO Failed to transferr mail to PorcessFlow The content type text/html; charset=UTF-8 of the response message does not match the content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be sure that the IsContentTypeSupported meth

Hi In some customer process, you can make a swap and keep the bad part in your van. Is-it possible for a technician to see this part in Bad status in you inventory ? Could we have a MOE to manage : Bad and Good display in mobile edge ? This feature could avoid “to forget” a part in your inventory because it’s not displayed in a screen. Thanks and Regards

I have a few situations where a serial number is hung up because an error was made in receiving an item that had a repair order tied to it. Can you help me understand how to correct or if this will need to be corrected through a script? Item is being returned from field on a service order Repair Order auto-generated through the service order Shipped from field technician, received as Wrong Shipment (this is the error) Item is returned to either technician’s inventory or back to store (we have it both ways) Repair Order remains in a state of Received in Another Warehouse We cannot update the serial or location of the item because it is tied to a repair order, but we can also cannot close out the repair order because we can no longer ship/receive that item. Suggestions?

We need to export orders in order to manipulate Problem Codes - if we export from Service Orders we get the Request ID, but not the whole Service Order ID (including @@1). Will I have to pull this out from the database, or is there some way for the end users to get this “as-is”?

Hi, We need to do an API for a pick list. @Community : Do you have an example of an API message that we could use for a pick list action ? Thanks 🙏 and regards anthony

When we create a Service order, and the first activity is an “external” activity, the rest of the activities we add default to external. Can we turn that “default” off? We will have an external source do the first survey or permit on an order, but the rest of the work will be our SA’s. And when they mark the activity as incomplete, it automatically adds the next activity… with a PR for the external work.

Checking to see if anyone has seen this issue before otherwise we will open a support ticket. In the service order module we add a new custom field (text) on any screen/tab, then we save the customization. When we try to add a new expense to the service order the screen will just sit there and spin. We have added many custom fields in the past and have never seen this issue. We have tried a number of different ways to approach this but still get the issue: Thanks, -Nick

When i change caller or inter new text in short decs after the order is received on device it will not updated before the technician manual update the service order on mobile. When i change priority, request type, problem decs or problem code on the same service order it will update immediately with a notification on mobile. How do I get updates and notification immediately on mobile without SA has to manual update the service order, when I change short desc and caller backoffice?

Oh, great people of the community I need your help 😁 For years we have only dealt with internal customers for depot repair where we use Service Order, IMOs, and Repair Orders. Equipment is received, repaired or scrapped, and returned to inventory. We are planning to start depot repair for external customers where we need to have the ability to track RMAs by customer and link the RMA to repair orders. None of the returned assets will be in Alliance. I assume we’ll need to create a customer record, record the assets, use Customer Return, and Repair Orders. For anyone dealing with External Customers, RMAs, and Repairs; How are you managing in Alliance? Is there a way to link RMA to repair orders? Any suggestions how to receive assets? Thanks,

Do you have a documentation on how to integrate SSRS within the Partner Portal (for a contact which has a customer role) We tried to make it working using the “customer order Report (RS)” but it’s not wokring. we have tried on QAC and the same ...note that for us we have no problem to make it work though the employee portal our issue is trough the Partner portal. Thanks fo ryour feedback RGds Christophe

We have a situation now where we have 5 different products. Each product can have 5 different prices (tiers). A customer may have a price agreement for prices from different tiers for the different products. Is there a way to solve this without creating 5x5x5x5x5 price books (one for each combination of products/tiers)? We cannot have multiple price books on contracts, from what I can see. Any bright ideas?

Hi, I would like to know what is the user action or automatic action that allow a change status from 600 to 700 for a service order Thanks and Regards

Is there a macro, or any API action I can use to Accept at expected quantities an ARN or Receiving document?

Hi, I want to add a new activity, with a new pricing from Nov 1rs (for instance) on a pricing Book. But as soon as I enter a date in the futur, I have this message I can’t understand. Can you explain Why ? I should be able to do that in advance… Thank you ALLIANCE V15.4 SU7 This has been reproduced on QAC

Can we add a consignment owner to a warehouse after the warehouse creation ? currently greyed out

Hi we have this issue on two on premise customers, it looks like after a windows update the mobile application was no more working, with error message : Could not find 'aspnetcorev2_inprocess.dll'. Exception message:You must install or update .NET to run this application. App: D:\Program Files\Alliance Mobile Edge\AsteaMobileEdgeServices\Astea.Mobile.Services.dllArchitecture: x64Framework: 'Microsoft.AspNetCore.App', version '6.0.0' (x64).NET location: C:\Program Files\dotnet\ do you have also this feedback from some other customers ? we are investigating on our side

Hi, Just want to know if it is possible to use deeplink to an Order (service order, customer support, sales order) that we can use in mail or in other applications to deeplink to a specific order? Robin

When we send out service order reports, the Problem Description is included in mail body. Is it possible to chnage this:

Technicians attached PDF files from his device and it’s successfully upload on the server also but the same PDF files are not able to open at backoffice. But the same PDF files are reuploaded from Backoffice works well. What could be the issue with Mobile application?

The customer has installed an SU9 environment and upgraded the database from 14.5 to 15.4SU9. we encounter the following issue, we can’t create service order for exemple or if there is no attachment on an existing service order when we click on attachment we have an error message ‘error system contact your dba” in the event log we have the same type of error : “enable to fin table 0” it’s the first time i see this kind of issue, have you already encounter this ? (as on our own customer environment in Sixaxe everything is working well). thanks for your feedback

Has any one sucessfully created a procressflow to automatically allocate jobs or do we have any out of box option within the tool?

We use Messages to alert SAs that orders are updated. Is it possible to include in the message what it is that is updated?

We are trying to replace our Event Broker messages with Process Flows for our new ERP integration. We are currently sending messages for Material Fulfilled and Material Unfulfilled. These are not options in the Service Order process flow event list. I’m hoping there is a PF expert from IFS out there that can indicate if this would likely be a difficult change to make? I have managed to put together a hacky solution by filtering on Disposition is Changed, but it is not perfect and there are some edge cases that are unhandled. It would be better to have the correct triggers.

Hi, We have Scheduled Process flow(s), when Flow is triggert there are about around 1000 records. We see that not all records are processed. If we trigger te flow again then it will not process all records. Even if i schedule every 5 or 10 min. not all records al processed. Sometimes 0 records are processd even if there are records found. Is this a default behavior? Or is there an setting to set. Thanks, Robin