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Astea: ss it possible to change/customize mail text?

+11

When we send out service order reports, the Problem Description is included in mail body.

Is it possible to chnage this:

Best answer by Phil Seifert

Hi Bjørn,

I believe you can modify this in the Message Manager of Customizer. Please see screen below:

Click on the message ID link and it will bring you to a screen you can edit. Give this a shot and see if this works for you.

+23

Hi Bjørn,

I believe you can modify this in the Message Manager of Customizer. Please see screen below:

Click on the message ID link and it will bring you to a screen you can edit. Give this a shot and see if this works for you.

Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.

+11

Thanks Phil - I tested by removing the line Comment :{5} and published. But this did not change the content of the mail:

And it does seem that we can get access to the actual message code?

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Update: I had to use Astea Browser to publish the customization

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I will update: I can do this is Web Employee Portal as well by doing the following:

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