Alliance

Is there a way to configure a replenishment order such that it auto submits and creates the resulting RPLO IMOs, or is there an API command/macro that we can execute on a process flow to submit an open Replenishment Order?

Hi and happy new year for the community :) We would like to know how to display the option Send email with report in mobile edge.Moe ? Other setting ? We didn’t find the way to create/to generate a quote report, save it without Send Email. Thanks and Regards anthony

Hi, in a service order, in the back-office application, we can add a digital signature. The signature is then attached to the SV. But the attachement type is “image”, not “signature” like when signature comes from mobility (only classification1 is “signature”) Is this normal ?

We need to adjust the average cost of a large number of items in a couple of cost domains.I have found the manual mechanism to do this in Cost Manual Adjustment, but I haven’t found a way to do this through API or Import. I tried creating a custom import template, but it requires cost_log and cost_log_xref to provide the necessary information, and there is a 1 BO + main limitation. Do I need to do this in two steps? Is there anything out of the box I can use to make bulk cost adjustments?

Can we have an option to put multiple emails into communication which will send all customer communication.

Hi all - is there a way to extract the service reports for multiple service orders at once? A customer is asking for copies of all service report for 2 years...

Hello, We need to create and setup new Time & Material contract. The contract has different labor rates and travel rates for Regular, Off hours and Holiday hours. We have been able to set up labor rates for Regular, Off, Holiday hours by using Coverage Schedule and Pricing Rules But, we would like some assistance to create different travel rates for below hours for the contract. Below is an example for travel rates for different hours: Travel rates per mile Regular Hours £ 1.45 OOH £ 2.18 Sundays & Holidays £ 2.91 Thank you in Advance

Hello All, Currently we are using Astea Alliance Version 14 HF 29. Application is used across 6 countries but now we have requirement from 2 countries that they need checklist with one question and base on answer (Yes/No) we have 2 more question with text. We have implement the checklist for one country. We have mapped contracts for that checklist so that whenever any service order is created using that contract, checklist will be added to activity but now we have request from another country and they also need the same checklist but they want it base on Node. How can we configure it? We don’t have that option in Alliance.

When the customer hierarchy icontains a lots of sites some times the organization view could not be displayed with the following information : in this example i think 2039 nodes is related to 2039 sites (in our customer database we only have 20 nodes). is there a settings to be able to take of the limit ? i have tried trough retreive limit module but with no success? thanks for your feeback

Is it possible to change the default setting of the “Attach Report” toggle to OFF for sending an email from the Service Order module?

Hi All, We are pleased to issue V14.5 Alliance Build 14. 0.0.30 for Alliance Enterprise V14.5. The attached Release Notes provide upgrade instructions and include a list of all customers’ fixes. Kind Regards, Eisha

Hi - we have a scenario where we want to change Open Date on Service Orders WITHOUT changing the ETAs. If I create an import that changes just the Open Date, the SLA automatically changes the ETAs (which makes sense). But we have scenarios where we want the ETAs not to be changed. I find the dates in the service_call_env-table But when I create an import I can’t find a corresponding BO Is this not available?

Can we add additional Id’s in the general Custom Permission of a Security Role in the Security Setup? We want to disable ID “quick_search” in all modules within a role, but now that would mean to customize one module at the time what will be a huge job.

Hi on a customer environment which has 3 alliance application servers, when we import customization we have an error message : “cache not running”. We have checked the configuration editor cache section : all the three servers IP address are set, we have run the astea.redis.configuration.exe everything is ok. when we browse on each server the url localhost/Asteaalliance150 we are able to import the customization only on the server which is “master”. According to the customer the port 6379 is opened between the servers. Have you already encounter this ? what could be the cause ? thanks for your feedback Rgds Christophe

Hi, For a use case we would like to have an approval process for a service quote with the related rule :if the total price of the quote is under 3000, then Approved directly the quote, if the price is over 3000 sent an approval. Fo this purpose we set a rule like that : (see the word for the full process)But in both cases (price > or < 3000), after submit the quote, the status of the quote is sent for approval. The loop with the rule is not considered.We tested 2 cases with a total price : > 3000 and < 3000. Same results > sent for approval.Do we forget something with the rule ? Thanks and Regards antony

Hi Is it possible to add a corequisite dependencies in the activity code ?1/ If not, what could be the best way to add it directly whan a new service order is created ?2/ If not, is it a small or big change management to add this setting in the activity code ? Thanks and Regards Anthony

We are trying to find a way to remove SAs from Items (as part of deactivation and deletion of employee data). We need these removed: Is there a process for this?

In one of our profiles we are not allowed to change the activity when a SA is assigned. But in other profiles this is possible. I have searched and searched and search for the setting for this, but to no avail… HELP!

I have created an import to add item notes. This adds text to the Item Notes field on installed items, but they do not appear as Item note on service orders. If I manually add text in the Item Note field, on the other hand, Item Note is shown on the service. (I apologize for language) So I suspect there is an issue with the import. Any tips:

I have found quite a bit of useful information - but I have some questions: How can we restrict the products the cutsomer sees when creating a new service order? How do we restrict the request types? Is it possible to cuustomize the open order page?

I have created an import template to populate the Notes field on Installed items. It works for most of the items (I import about 5000), but fails on about 20% - with the error being that the serial is not unique. But I have checked in items-table, and it is unique. Here is the error (for one line):

Hello Could you tell me if you have experienced this : it’s happen to me one week ago so i didn’t pay attention, but now a customer is facing the same “issue” when the customer open his astea browser the system behave as if it has never been installed and ask for to download it again. (for me i have the same “problem” for all Astea Browser whatever the release number or the customer) Thanks for your feedback Rgds Christophe

Hi, We want to trigger an Process Flow on Event when an Interaction is created. Why is this trigger only available on Service Orders and not on Customer Support Orders. I want to trigger on Customer Support and not on Service Order. Service Order Triggers: Support Orders: We are on Version: 15.4.6 Thanks, Robin

I am trying to build a dashboard to monitor an integration we just took like. We are pulling from a replicated database. The bulk of Outbound Data Audit (Integration) data seems to live in the state_from_events table. I am trying to find the Row Status / send_status field, but I cannot find it in the DB. Can someone advise me where this data lives?

Hi , we have a PF that sends emails when a new SV has been assigned , I added Contract to be included and get results when checking the data query , but when th PF runs it doesn pick up any records. ? what may be the issue here. Thanks in advance.