Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

There is a requirement where I need to send below formatted message from FSM to external system.Mail Bodyin above some information are directly available in FSM database. some text and information are fabricated with Database values to look like paragraphs (Email Body).How can i send this information in Outbound Integration on XML maps? is it possible to send the Fabricated Mail body in XML maps?

Hi Experts,Could you please confirm whether FSM 6U12 Mobile service and FSM application supported TLS1.2 or greater versions? Thanks & Best Regards,Isuranga

Hi everyone, I have a customer requirement that  files outout from FSM via integration should be sent to a customer hosted SFTP server. Can this be done using Integration schedules?When configuring a Monitor Schedule of the type ‘Process (S)FTP Upload’, the 'File and Folder options’ appear to refer to local client locations?Can this point to the attachment container? This is an IFS Managed Customer with FSM / PSO / CE Thanks

 Hi All, Is it possible to prevent the deleting (allow delete) off a row in a list in mobile, based on a criteria. (DebriefLaborList screen).  

Hi Experts, Can you guide me in this scenario where I have to add validation before creating a request as well as need inbound integration.  

In the request screen we have a contact tab and in the contact tab all the contact are stored and the parent table where contact are stored is Request_Contact. we want to sequence all the contacts stored in the contact tab so that primary contact can be shown always at the top and can be visible on the request header screen.

Hi Experts: I attempted to install FSM (On Premise), each time it fails with the following error (Admin user sa is used). Any Idea? Starting install, parameters passed:Server name........FSMINSAdmin user.........saAdmin password ....**********Database...........fsmdbprodDatabase user......fsmdbprodDatabase password..**********Backup Folder......C:\mxserv 6u20\DatabaseData\SQLServer\NewInstallInstallation parameter check passed.Testing database connection...Database    : masterElapsedTime : 0.0189728Server      : FSMINSUser        : SQL (sa)Connection  : Successful...verifying sqlcmd utility.........searching folder = C:\Program Files.........searching folder = C:\Program Files (x86)...Everything seems to be order, continuing new install!Importing metadata database.........started at 22:33:25...Metadata import error occurred!  Check sqlError.txt for details.Cannot continue.Error in the txt:*** Unrecognized command line argument 'Instalation\FSM'.*** Unrecognized command line argument 'I

Hi,We need to have more than one dataset in PSO and we did the following steps: 1 - Created two datasets;2 - Created a team for each dataset;3 - Created Integration Schedules for each dataset.4 - Created a resource and associated it to one of the teams. Expected result: The resource only exists in the corresponding dataset.Actual result: The resource exists in both datasets. In our understanding, the resource should only exist in a dataset (the dataset associated with his team). Does anyone know how to solve this problem or if this is a already known issue? FSM Version: 6 Update 18PSO Version: 6

We have to create a new user-id for a technician.  The old user-id was set to inactive.The technician only has MOBILE license. When completing a task, we set a BR to send email with attachment (a report.  PDF file).Another BR is also setup to attach the report to task when task is completed.  (we have customization to attach report here). After using the new account, the emails by the technician do not contain attachment anymore.On task there is no report attachment either. I have checked to task_attachment, and attachments tables, no record is created by new user-id since it was created. User connects to mobile app using SSO login. The issue doesn’t happen to other technicians. Any idea what to check for this new user-id? Thanks in advance,~Juni 

Hi Experts, One of our customers have raised a question on the Apple ABM process required for FSM iOS app distribution.“I would like to know whether we can utilize the direct link download mechanism mentioned in Apple distribution methods (link 1 below), as Electrolux have a business case where there are technicians (3rd party) who does not have an Electrolux account, but wants to install the FSM iOS app. Since they don’t have an Electrolux account they won’t have access to Microsoft Intune (ABM), so they will not be able to download and install.For Android, we are able to sideload the application as it can be downloaded from the FSM Server URL, problem occurs for iOS. I did some research and I came across the below articles from apple, please let me know how feasible is this.link 1 Go to topic "Make your app available only through a direct link" - https://help.apple.com/app-store-connect/#/dev275598f16link 2 https://developer.apple.com/support/unlisted-app-distribution” Your insights

Hi team, We have iframed other application url inside FSM Smart Client. We are passing task parameters in the iframed url using the format {{task.task_id}}. It is working fine in smart client. But the same is not working in webclient. In webclient it takes the parameter value as {{task.task_id}}Can you please advise how to fix this for web client or workaround for this? We need to construct urls through metrix browser as iframes in web client. Basically it should work in webclient rather than smartcliet for us. The URL is unable to substitute e.g. {{task.task_id}} in web client.  Regards,Ajay

We have setup all the parameters for PSO in our application, however when the Service request is initiated and the scope is added to the service requests and the tasks are getting generated based on Service Catalog, we do not get the option for Appointment booking so that Appointments can be retrieved from PSO. Could anyone please help us with the reason for of us not getting the Appointment Booking button?

Hello,I’m trying to create a lobby tile with a scripted data source. (FSM 6.5)My Client Script SQL and Client script are both working.  I can preview my data source from the data source designer screen and see the result from my script.  The script is returning a single number and appears to be in a column named “return”.I’m struggling to get the number returned from the data source to be displayed in the actual element tile.  There is just a big X where the number should be.Since this is my first scripted lobby tile I must be missing a step somewhere. Anyone know what it could be? Thanks! 

I am trying to refresh the test DB with up to date data  (SQL) with the a backup of the PROD DB, however when I restore the DB (either full or files and folders), and then try to connect with the client app it says it cannot find the DB. I am sure it is possible but I must be missing something simple. Any help would be greatly appreciated. 

Hello Community,I have configured the part used lookup in mobile to retrieve additional fields from PRODUCT and MODEL_STRUCTURE tables.The issue is that I cannot see all the fields I am trying to show in the UI,This is my query in mobile vs. SQL tool. Identical as far as I can seeI added a specific part id just to demo my issue The results2 fields are missing and NOT showing - product.product_id, product.external_system_id.  Any ideas?Cheers!

Hi Experts,Currently I am working with the UPD20 upgrade for DEV and BNT environments. After the upgrade(from UPD17 to UPD20), it seems there is an issue when trying to print both Baseline and Custom reports.  There is no modification was done to APP PARAMS = CLIENT_REPORTS_PATH. Am I missing something here? Thanks,Hasara 

Hi Team,I have added the Custom Button in one of the screen and tried to implement the Multi Selection of Serial Id functionality, with reference of the Baseline Client Script of the  SELECT button in the Shipping Screen.I had implemented this Same script in New Custom Button which worked in the Web client not working in the smart client.Need Suggestion on this

There seems to be a dependency between the two non part usage fields quantity and transaction amount. Has anyone an idea why that is the case, and is there a way to disable this dependency?For example, there appears an error message if a zero is saved in the transaction amount field, that informs that the quantity can not be zero.

Hi All, Does anyone know how to make the configurations /customizations in IFS for FSM (Field services management) or is there any documentation available for this? Our requirement is to create Field service requests in which work orders can be created & assigned to FSEs.

Hi All, I have a requirement that technicians will allow to click on a button/link to preform some action. The button is located on the Task (DebriefOverview) mobile screen, but is read-only when no person is assigned. Any thoughts where I can configure these settings?Regards,​  

Hi Experts,Is it possible to have a hyperlink within an alert on the webclient?ex: Smart client Web client I tried to achieve this by using an alert B.R, client script. But both didn’t yeild the expected result.Before I rule this out as a limitation, wanted to have a check here. 

I'm using IFS FSM Mobile. How we can write client script to change the task status after clicking on custom button from IFS FSM mobile instead of using action status bar??

in one of our NON-PROD environments (luckily :-)), we encounter issue when updating a TASK record, always get below error the first time the record is updated.  The second time the same record is updated, it doesn’t get this exception error. We noticed it from mobile side.  The first update is not transferred to mobile.  After the 2nd update, then the modification is visible in mobile. Server log of fist update will show this exception.  The server log 2nd update doesn’t contain this exception.Message: The following error was encounter when attempting to export a task record with the key task_id=[task_id].Exception:System.NullReferenceException: Object reference not set to an instance of an object.   at Metrix.BusinessServer.BusinessPolicies.BusObjectPolicy.AddExportColumnData(MetrixDataRow rowIn, BusObject tableMetadataIn, XmlDocument& outboundMessageInOut, XmlElement& primaryNodeInOut, XmlElement& originalNodeInOut, BusObjExport exportRowIn, List`1& columnsAddedToMess

Hi,how can I set default value of a non-db field?Ex: want to set def-value REOCCURRING = ‘N’, def-value EXCLUDE_WEEKEND = ‘Y’ I have tried by making these actions (individually and combined), but have not succeeded.create a custom view which has fields REOCCURRING and EXCLUDE_WEEKEND.  Default values were set.View definition is likeCREATE view … ASSELECT …, ‘N’  AS REOCCURRING, ‘Y’ AS EXCLUDE_WEEKEND--in UI Designer set the respective default values create client script ( (>>calling setControlValue command, client-type = Web Client Only) and attach to the screen AfterScreenLoad event   Thanks in advance for your enlightenment. :-) Cheers,~Juni

Hi,Need to implement below business flow in IFS Cloud.please suggest best module to use Case --> WorkOrder -> FSE Assignment --> FSE Mobilization --> Time and Expense Entry --> Daily Work Entry --> FSE Ticket. We only want to track FSE work and their time/work/expense and that too daily.There are 2 modules in FSMService Management and Service in IFS Cloud, please suggest which module to use.