Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2565 Topics

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Date Format

Can anybody please tell me how i can change date format by changing app param. Like i want Y-M-D(Year-Month-Date) format.

3 years ago

ShivamShukla321Sidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Easy way to customize IFS FSM theme as per Customer branding?

Easy way to customize IFS FSM theme as per Customer branding? Appart of the exixsint thems we want to have out own theme for customer.

3 years ago

tatRojalDDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Retrieve data from JSON response

Hi, We are getting a set of result from a API call in JSON response. How can I get the value and map with FSM field? Currently I am using subtring function to achieve.But when the tag repeats, it creates a problem. Any quick help regarding this.

3 years ago

AsterixSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - set read only access for Warranty fields - Info required

If I want to provide read only access to “in_warrany” field to the request_unit table for the role “TECH”, is it possible to control from role-->function ? Or the only way to create different page from UI designer with in-warranty read-only access for the role “TECH” ? Please advise.

3 years ago

AsterixSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Info required on FSM screen customization & SWAP Function for component repair

What is the name of the form/page, that comes after clicking the "new" button in 'product lookup' page. Is it possible to add any field validation there through UI designer ? How the swap function works in FSM ? what are the mandetory parameters to complete a component swap ? Not able to do the final shipment with the issue "Parent unit cannot be marked for shipment when component repairs are in-process."

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Total Cost in Purchase Order - FSM 5.7

There is a total cost on the Purchase order but it doesnt total anything. I would assume it should total the sum of the unit cost and that could be done with an expression like sum(purchase_detail.unit_cost) tried it and it doesnt work. Any ideas?

3 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile SMS Notification Response

We are sending notification message to the technician through mobility solution in FSM 6 Can we get any response from the technician that the notification message have been sent successfully to the technician? Means can we(smart client) get response from that gateway which is responsible for sending the message to the technician?

3 years ago

kaustavDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Client Script -FSM

Hi, Using client script I want to hide a sub tab button. Suppose if you open Request screen, under that we have a sub tab named attachment. So I want to hide the attachment’s New button using client script. So I am using this function “ SetControlVisibility(‘request_attachment’,’add’,False); “ But it’s not working in smart client. Can anyone suggest me where am I wrong or how we can hide this using client script. Thanks, Kaustav

3 years ago

ClementDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.5 Task Status Flow Disable for Smart Client

Hi Everybody, As mentioned in the release note of FSM 6.5 Task Status Flow is now available on the smart client as well. How can I disable that to make it available only in the mobile? Like it was before. Regards, Clement Guirard

3 years ago

ClementDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Current user in a workflow data constraint (FSM Customer Portal)?

Hi Everybody, Do you think it is possible to get the current user person_id and set this value into a data constraint (FSM 6.4 Customer portal)? I’ve tried different values like current_user, user_id, person.person_id instead of portal_places. Thanks for your help!

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile 5.7 - Show pricing based of part pricing rule

How do you set up the mobile platform to show pricing based on part pricing rules? we want our users to be able to see what special discount a customer gets while on site instead of having to reach out to the office to check

3 years ago

MuthujayashreeSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM mobile SYNC

Hi can anyone tell me , for real time sync it is necessary to initialize the device because before i initialize the data is not reflected in mobile but after the internalization i get the value. i have taken the person table. person table is a real time syn , where any changes in the person will /should update automatically . but i am not getting the changes real time.

3 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Calling Other Screen From One Screen

Can anyone please tell me how i can call one screen from another screen.Means i want to call request screen from person screen with some triggering point on the request screen.I am trying to achieve this by writing input XML business rule but its not working. Is there any other way to achieve it,like client script or workflow or any other business process?

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.7 Mobile - Important Information Notification

the green notification on mobile - how can you determine what shows up here?

3 years ago

graeme86Do Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.7.6 Column '' does not belong tot table xxx on save

I have Added a extension table to the place table. then added the new fields to the place screen. but when i go an update the one of the fields i am getting this error “Column '' does not belong to table imax_place_extension.” Can anyone suggest where this error is coming from. If i try to post the update message in the XML Poster i get the same message. <perform_batch> <sequential_dependent> <update_place regex_validated="true"> <place> <update> <original_place> <place_id>20759</place_id> </original_place> </update> <place_id>20759</place_id> <e_ref1>1000</e_ref1> </place> </update_place> </sequential_dependent></perform_batch> <perform_batch_result> <update_place_result> <result type="Exception"> <error> <system_error> <severity>ERROR</severity> <message>Column '' does not belong to table imax_place_extension.</message&

3 years ago

KYOMANGYALODo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

API ENDPOINT bypassing password check parameters

We are currently changing user password from the PORTAL via the API ENDPOINT using:<update_person><person><person_id>****</person_id><password>*******</password><insert_update /></person><authentication><session_info><token_id>xxxxxxxxxxxxxxxxxxx</token_id><session_id>xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx</session_id></session_info></authentication></update_person>This is working fine - means it is changing the password - but is bypassing especially the system check if the password was reused:PASSWORD_REUSE_LOCK_DAYS 365From "PERSON" screen - this check is done and works fine.Via the API endpoint we are unable to trigger the same checks as done from the screen.Testing with FSM 6.5 and 6.1. Any idea how to ensure the password is checked as from log-in in Smartclient? Thanks!

3 years ago

MuthujayashreeSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile configuration

Hi , can anyone tell me how to update the record in mobile .when we create a new screen we are giving the primary table and selecting the fields for the screen but when we enter the data the data is not stored , it just disappears what is the step that i am missing .

3 years ago

sujayDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Extract Process

How to Extract columns using the extract screen under admin menu and how to store or send the extracted column values?

3 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Reports

When i click on the print button on request screen then it is redirecting to my browser but i want that report to be generated and shown within the FSM. What is the app param i need to disable can somebody recommend.

3 years ago

josdepijperHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Regular Expressions (FSM)

Does anyone know how regular expressions work with FSM? As in, how do you specify the (input)value that needs to be validated and how do you specify the ‘Output format’? There are some examples which sort of make sense, but it is to little to fully understand it.

3 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Database Migration

Can anyone please suggest me how i can to database migration from my SQL server FSM 5.7 Database to FSM 6 Database or any other external database. Regarding database migration any sample will be very helpful.

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule - XML

We have the below XML being triggered from a business rule, after commit insert or update on the TASK table. This XML creates a new address (using a custom view) and updates the address_id of the task. We sometimes see that, if there are 2 TASK’s created almost at the same time (with just 1 second delay or less than 1 second delay) then both the task’s are updated with the same address id. The below expression that is updating the address_id returns the same address_id in both cases. <address_id xpath_node="//update_address_result[@result_name='update_tmfb_address']/address/address_id" /> However we see in the database that 2 new address_id are created but the both the task’s are updated with only 1 of them. So basically when we have 2 similar tasks created at the same time then this business rule executes 2 times and the expression “//update_address_result[@result_name='update_tmfb_address']/address/address_id" doesn’t return unique result. The task ‘s ar

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to show/hide fields (setControlVisibility) or set some fields as required/not required (setControlRequired) on the FSM Smart Client Screen using Client Script?

Is it possible to show/hide fields (setControlVisibility) or set some fields as required/not required (setControlRequired) on the FSM Smart Client Screen using Client Script? I want to set some fields as not required based on the task_type on the TASK screen, so that I do not get the validation error when saving. If task_type = A set user_def1 as required else if task_type = B set user_def1 as not required

3 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Save photo Attachments

Hello In FSM 5.7 mobile, when attaching photos, you can only take the photo and save within FSM but not to your camera roll. This is an issue as there have been many instances of the file getting corrupted and unable to retrieve it since it only exists in the attachment database. Is there a way to allow the app to save these photos to the camera roll as well? I know users can upload there own photos but you have to navigate through android root menus and that is not user friendly

3 years ago

RamyaSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Model Window screen

Hi, Can anyone suggest how to create model window screen(like about screen ) in FSM.

3 years ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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