Is it possible to add the customer/technician signature boxes in a new/custom screen at the mobile app?
These boxes appear both for DebriefCustomerSignature and DebriefSignature, but I don’t know how to add them on another screen.
Thank you,
João Oliveira
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Hi,
With UPD 11 there is a mobile enhancement which allow to configure a signature field on Standard Screens, however I’m having some trouble configuring it. Could some one help me?
I already added the screen (REQUEST.USER_DEF_NUM5) as explained at the RN and the attachment is created correctly, but the relation at request_attachment is not created. How can I lik the record with the field??
Best regards,
Yes, you are on the right track. With Update 11, the ability to add a signature to a Task Step was added as a baseline feature using the configurable Signature API. Look at that feature for an example on how to configure a signature.
Since you highlighted “custom metadata,” I’m guessing that's where you’re stuck. Since this is a baseline feature, we added baseline metadata to establish the relationship between task_steps.signature_id and attachment.attachment_id. (On FSM Metadata screen, see the TASK_STEPS~PARENT02 Relationship ID.)
Hi,
Thanks a lot for your comment!
I checked the configurations you mentioned (TASK_STEP) and now the REQUEST.USER_DEF_NUM5 is populated with the attachment ID, nevertheless the REQUEST_ATTACHMENT relation is not created.
For me this is not a problem, since I don’t need to show the signature anywhere (just need the link at the request level)!
Best regards,
João Oliveira
If ever needed you can always create an XML business rule triggered based on the update of your field REQUEST.USER_DEF_NUM5 and generate an entry in REQUEST_ATTACHMENT tab with your attachment ID and request ID as variables