Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I need the list of parameters to be checked  for the performance issue in the FSM Application. 

Hello, I am currently working to setup PSO and I have some issues:  If I try to manual fix a tast to a ressource or a time it is just going back after a specific time  My tasks are only on the status allocated and wont change to the status committed even when I set up rules to be committed as global rules  The tasks will be planned from the end of day to the beginning of the day, but I need the engine to plan it from the morning and not the afternoon For number 1/3:   For number 2:  Thanks for your help! Best regards,Malte  

I have 2 work orders in IFS 10 that are generating time entry errors. I have found that neither one of them have customer order lines connected on the customer orders. I may be wrong but could that be the source of my problem? I’m new to the Work Order module so trying my best to learn as much as I can.  Thanks in advance for anyone who is able to give any advice or insight at all! 

Hi Team,Am getting the below exception in the server  log but the data is getting inserted for the sequence xxx_sequence column in the custom table.Data for XXX_sequence is invalid. The expected data is of type System.Int32 with None mask?Appreciate your supportRegards,Murali

We have a requirement to use third party java library (  pre-bundled drop script -UMD/ESM compatible build ) on the web client page/pages.How do we use this third party library include and use on FSM Webclient page/pages)Appreciate your valuable inputs 

Hi Team, We would like to set Time Horizon to 10 days as the customer requirement is to have immediate dispatch. Would like to understand the time horizon value limit and does it impact performance if set for long time. Regards,Jithesh

Hello Experts, A question raised by a customer whose newly developing FSM Android Customization, regarding the Google Maps API key.Customer is asking whether which of the Google Map object will be used within FSM Android. And will there be any additional charges with respective to the traffic apart from the Billing Account requirement.Mobile Native Dynamic Maps (I would assume Native maps are used within FSM, but want to confirm) Dynamic Maps Dynamic Street View Ref: https://developers.google.com/maps/documentation/android-sdk/usage-and-billing

Hi everyone, I have an issue with RMA. When I create an RMA, in the request_line, there are 2 fields receive to place and ship from place. I am aware that Business Rule 20 will help me populate these fields. If I try to use a place id for these fields, I will get an error when creating the receipt or shipment. The error is mainly “ ’Location to’ column in Receiving/shipment detail table requires a value.”For example, if  use the default MX REPAIR, I do not get this error.What setup do I need to do to properly set up a place for these 2 fields? So that I will not get these errors when creating a receipt / shipment?  

Hi Team, please let me know if ESRI is supported in FSM or not? RegardsAbhishek Tiwary

Hi experts,One of our customers is in the process of setting up push messaging for FSM. According to the  documentation an azure notification hub needs to be created for this.  The customer would like to know the pricing tier to choose for this. Would the free pricing tier suffice? Is there are a recommendation for this?

I found this discussion regarding how to view signatures on a work order. I do not see the Work Tasks tab in IFS 9. Is there another place where the signature from the mobile work order app can be seen on the work order in IFS?   

Hi, Is it possible to add the customer/technician signature boxes in a new/custom screen at the mobile app?These boxes appear both for DebriefCustomerSignature and DebriefSignature, but I don’t know how to add them on another screen. Thank you,João Oliveira

There is a textbox ‘Color’ to specify a color for days in a Work Calendar as below. As this is not a dropdown field, we need to manually enter the name of the color into this textbox. Is there any color guide or documentation on what valid values can be added to here?

Hi All,Schedule board has the functionality to drag and drop tasks within the schedule and from the Overdue section at the bottom.However, in the latest versions of Chrome (106.0.5249.103 (Official Build) (64-bit)) and Edge (106.0.1370.34 (Official build) (64-bit)), when trying to drag tasks from the overdue section almost the entire screen goes white and stays the same until the webpage is refreshed.Has anyone else experienced this?So far, the only workaround is to Chrome Version 107.0.5304.18 (Official Build) beta (64-bit). Regards,Dayan 

Hi community,From Cloud when i created a scheduling Employee emergency services to a resource, how can i send to PSO in the workbench an information that the resource is scheduled on this way?Could it be an activity private? A specific colour in the shift ? Other idea?Customer’s request is to be able to see in the workbench the scheduling of the Employee emergency services.Thank you for your ideas

Hi community,Cloud send an External links to the details activity in the workbench PSO.Is it possible to have the same link in the tooltip activity?If yes, how can i set it up?

We are currently using other Realtime scheduler for scheduling task and crew management. I have gone through IFS FSM and PSO and it seems to be suitable for our business purpose. It does have all the functionalities which we need, there is only one point which I want know i.e integration with other application. Can anyone please give a brief about how can we integrate PSO with third party application. When I say integration that means Do PSO provides seeded APIs for fetching resource, crew, task related data ? Do we have an API to create a task in PSO from client application. If anyone can help or advice, it is highly appreciated. 

When we are uploading any attachment in the smart client the the attachment size is visible in the task screen attachment tab but the same when uploaded from mobile is not visible in that particular tab . 

Unable to get the HTM Bulk copy to work Command Promptcd /d C:\IFS_PSO\Software\PSOHTM\GB_6597007783\scripts\SQL”Hierarchical Travel Matrix Bulk Copy.bat” Hierarchical Travel Matrix dse1vmpe413 IFSPSO IFS0racl3 Receive the following error:-SQLState = 08001, NativeError = 53Error = [Microsoft][ODBC Driver 17 for SQL Server]A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information see SQL Server Books Online.SQLState = S1T00, NativeError = 0Error = [Microsoft][ODBC Driver 17 for SQL Server]Login timeout expiredbulk copied data into Routing_Edgebulk copying data into Routing_NetworkSQLState = 08001, NativeError = 53Error = [Microsoft][ODBC Driver 17 for SQL Server]Named Pipes Provider: Could not open a connection to SQL Server [53].  

Hi Team,Can anyone confirm that if Initial Lobby is defined on Person also on associated Role, then which Lobby takes precedence. Can we make it to enforce Person's lobby to overwrite Role's Initial Lobby.

We are trying to determine if we should use the DSE at some of our operating companies. Therefore, I was curious if anyone had baseline metrics they tracked before implementing the DSE and how they have improved since going live. 

Hi,I would like to confirm the OOTB behavior of FSM regarding the below situation:If we create a time_commit (during the get appointments functionality for example), the plan start of the task is updated with the start of the time commit and all of this is sent to PSO.However, if we change the start of an existing time commit, this information is sent to PSO. The SLA of the task in PSO is updated but the plan start of the task isn't updated.Could you please explain/ confirm why the behavior is different between insert and update?

Does anyone know if there is a table similar to metrix_method or metrix_method_param in FSM6 that retains the details of the successfully completed jobs?  I am looking for the selection criteria for a particular run_id (mm_id).Thanks,Richard Spence

Hello,I am currently working on a FSM/PSO solution where the tasks creation is done by backend systems and sent to FSM via API. FSM/PSO is only responsible for task assignment, scheduling and task status updates to the backends.The problem is to do with two scenarios and their relation:-Multi-day tasks: tasks with a duration longer than a technicians shift, taking more than 1 day. For example, a multi-day task with a duration of 20 hours is gonna be split into tasks (5 in this case) of duration of maximum 4 hours before being sent to PSO.-Interrupted tasks: when a technician puts a task "ON HOLD", a copy of the task is created to get reassigned. It can get reassigned to the same technician. This interruption comes from the legacy mobile app.The work order id's in the back-end systems have a 1-to-1 relation to the task id's in FSM. What is the best approach to ensure the task status for a given work order is correctly updated in the back end system? The problem here is how can I ensure

Longshot i know….what is the likelyhood of a workflow in FSM Mobile picking up the incorrect Task ID from a getCurrentKeys("task", "task_id"); call? We had Task notes appearing on the incorrect Task (a Task that had been completed a week earlier)