Good day
According to the documentation, the On/Off Shift parameters should influence PSO’s behavior, and along with changed to the Commit Rules in PSO, it should be possible to Un-commit a task if it has net been Accepted at the end of a shift.
Currently, it seems that the On/Off Shift parameter on the Person records does not do anything, and does not push to PSO at all. How do I go about setting this up? Is there a setting or a business rule that needs to be updated?
Regards,
Hannes
Hi Hannes,
This looks like an issue in FSM rather than PSO, someone from their team will have to take a look and answer.
Thanks,
Kai
Hi Kai,
Thank you. How do I contact the FSM team specifically? Must I repost this issue in a different sub-forum?
Regards,
Hannes
Hi Kai,
Thank you. How do I contact the FSM team specifically? Must I repost this issue in a different sub-forum?
Regards,
Hannes
No this is the correct place. Hopefully they will respond shortly.
Thanks,
Kai
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