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Configuring Region/Division based allocation in PSO

  • 9 November 2022
  • 2 replies
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I am trying to use Division/ Region based allocation in PSO. I have done the below configurations:         

  1. I have updated region in FSM address which is flowing to PSO against the activity.
  2. I have created same regions in PSO as Divisions and assigned some technicians against each division

  3. I have created the shifts of the technician separately for each division

Now my expectation is based on the region of the activity, PSO should allocate a technician who belongs to the same division. But that is not happening. Please note that we are not using team as skill.

Am i missing any link here? Please help.

@Sajith Anushan  @Dakshinie Wickramasinghe  @jimmy hultman 

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Best answer by Sajith Anushan 9 November 2022, 07:28

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Userlevel 6
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Hi,

Under Division record in PSO Planning General data, have you selected “Send” entity?

If not, these Resource regions will not pass to Scheduling side.

 

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@Sajith Anushan  Thank you for the help. It is now working.

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