I am trying to use Division/ Region based allocation in PSO. I have done the below configurations: I have updated region in FSM address which is flowing to PSO against the activity. I have created same regions in PSO as Divisions and assigned some technicians against each division I have created the shifts of the technician separately for each division Now my expectation is based on the region of the activity, PSO should allocate a technician who belongs to the same division. But that is not happening. Please note that we are not using team as skill.Am i missing any link here? Please help.@Sajith Anushan @Dakshinie Wickramasinghe @jimmy hultman

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Configuring Region/Division based allocation in PSO

Forum|Forum|3 years ago
November 9, 2022
2 replies
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Shamika_Elux
Do Gooder (Customer)

I am trying to use Division/ Region based allocation in PSO. I have done the below configurations:

I have updated region in FSM address which is flowing to PSO against the activity.
I have created same regions in PSO as Divisions and assigned some technicians against each division
I have created the shifts of the technician separately for each division

Now my expectation is based on the region of the activity, PSO should allocate a technician who belongs to the same division. But that is not happening. Please note that we are not using team as skill.

Am i missing any link here? Please help.

@Sajith Anushan @Dakshinie Wickramasinghe @jimmy hultman

Best answer by Sajith Anushan

Hi,

Under Division record in PSO Planning General data, have you selected “Send” entity?

If not, these Resource regions will not pass to Scheduling side.