Good day,
In our FSM + PSO system at a certain time we freeze the schedule (We don’t let DSE of PSO optimize anymore the requests/task).
So all the task planned and freezed must be executed in next day/days and no automatic modification are allowed
Is possible to set something that e-mail the place.email contact when the scehdulation got freezed?
Thanks and Regards
Lorenzo
Hi
Yes this is possible.
Although there are different options available please use steps below:
1. verify what the task committed status is by getting the value for Scheduling App Params (threesixty_app_params) where param name is "COMMITTED_TASK_STATUS".
by default the committed task status = "COMMITTED".
2. ensure a task_event is created when status of task is changed to "COMMITTED".
use business rule Process "03" - TASK_EVENT_GEN for this.
3. Create substitution map (From menu choose Admin-->Notifications-->Substitution Map) to resolve the place.email from TASK_EVENT.
4. Setup distribution list which uses the substitution map as wild card member
5. Setup notification message.
6. create notification rule when task_event for COMMITTED is created.
use business rule process "08" - TASK_EVENT_NOTIFY
use distribution list defined in step #4
user notification message defined in step #5
Hope this helps.
Cheers,
Ruben
Hi
Yes this is possible.
Although there are different options available please use steps below:
1. verify what the task committed status is by getting the value for Scheduling App Params (threesixty_app_params) where param name is "COMMITTED_TASK_STATUS".
by default the committed task status = "COMMITTED".
2. ensure a task_event is created when status of task is changed to "COMMITTED".
use business rule Process "03" - TASK_EVENT_GEN for this.
3. Create substitution map (From menu choose Admin-->Notifications-->Substitution Map) to resolve the place.email from TASK_EVENT.
4. Setup distribution list which uses the substitution map as wild card member
5. Setup notification message.
6. create notification rule when task_event for COMMITTED is created.
use business rule process "08" - TASK_EVENT_NOTIFY
use distribution list defined in step #4
user notification message defined in step #5
Hope this helps.
Cheers,
Ruben
Good day, thank you a lot for your reply!
we found a similar solution, but we’ve now an issue:
If 1 request has 3 tasks, we send 3 mails to the same request.contact .. is possible to send only 1 mail with the detail of 3 task that wil be executed?
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