Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the Schedule Value ? and at what basis we are calculating Schedule Value for any task  

Hi,The following idea is raised on behalf of a customer.By utilizing activity_type.icon_id, a specific icon can be set up to be displayed for activity types in PSO.The customer is requesting a feature to define different icons for individual activities. Best Regards,Dayan 

Hi Team, We have a requirement in FSM to display attachment names as links in the Task > Attachment tab. Requirement is that when user clicks on attachment name column, it should be clickable like link and should open the link contained in attachment_path column. We have customization to update links to external attachments in attachment_path column of Attachment table. Regards,AJAY

Under work task → resource->demands , when trying to assign resource there is button for multiple visit but it not editable . 

Hello community, I attach some documents to my sales quotation (an Excel file and a PDF) and I would like them to be automatically attached to the customer order created from the sales quotation.How can I achieve this? Thank you,

HiIn MWO, there is an option “Return” that comes after assignment is marked complete. What’s the use of it? I could see that the task disappears from MWO screen BUT I am unable to delete the assignment now.

HelloWe just moved to 15.4.3 ( from 14.5)On a few Actions Groups , when we load them on the dispatch console (from the Astea Browser) we got a display error with red crosses  The initial load is usually OK , the red cross is happening when both navigation bars are used to view passed ord future data or the remaing technicians. Loading the latest view works , but it fails as user is moving on the console or trying to do actions on the service orders. Any idea to address this display issue We uninstalled and reinstalled many times the browserThe same action group is working fine from other PCs Regards  

~ Posting on behalf of a customer ~ Hi, How can a Bank Account be changed for a particular Site in an Invoice created using a Service Contract? Many Thanks,Yeshani

There are some tasks not visible on dispatch console. Ex. task 53 is assigned to someone but does not show under “Assigned tasks” or Unassigned tasks. The task is released & has duration too. 

Hi All, Are all the features of IFS FSM 6.0 have been migrated to IFS Cloud Service Management Module ? Are they working in same capacity ?If all the features are yet to be made available in IFS cloud Service Management Module , then when would IFS migrate them to IFS cloud ? Is there any future release plan for IFS to upgrade the IFS Cloud Service Management as sophisticated as IFS FSM ?Please advise. 

Hello Everyone, I have created a new table in SQL DB to be able to use in FSMI cannot find that table in FSM Do i need to do anything to get that table visible in FSM  Thank you in advance

Hello, Can anyone help with the contract being stuck IN PROGRESS while postedGetting the error below when trying to post the contract from   The effective date is 2023-12-19

How to enable FSM over View in Documentaion for users. 

Hi , As we can not see previous allocation in dispatch console , Is there a way or any other type of calendar available so that we can see the previous allocation of resources . Thanks

hi, is there a way that multiple criteria can be applied in the dispatch console filters like multiple competencies . I think since Match All is on, if I put multiple, it does not show any results. So want to turn it off. 

Hi Experts,I have a search type screen, On it I am trying to invoke a client script via a button. But the script does not seem to pick the the rows of the resultnt search. Is this expected, or am I missing something?

Hi Community,I am wondering if we can call a client script in to other client script on web client , basically Idea is to reuse the code.Kind regards,Arti Sagar

hi, is there anyway that resource names can be changed?I wanna change  Michael Henry to Henry Michael but don’t see any option for that. Since this is being used in many assignments, allocations, I cant delete & create a new one too. I have many others like this.  

When trying to fill future stop time its not working but in IFS latest release they say its fixed . 

Hello community.Could we know what the status “opened” in the Request means and how the status can be reached? In 23R1 we’re seeing the status, but somehow can’t see how to reach it.T&R

I can only see a task which has been assigned to an Engineer in schedule board map, but can not see unassigned task in map?Any specific reason ? 

In the time types defined for FSM module, I have attached a calendar thinking it will automatically set default timing/start & stop time for a resource working for that site but when I select this in MWO, I still need to enter the start & stop manually.I chose this time type but start time is not auto populated 

Hello,We are an Apps 10 customer using PSO version 6.9.0.22.We use Scheduling Web Interface within our apps setup for IFS to communicate with PSOWe have just updated PSO in our TEST environment to 6.10.0.12, and post update IFS is no longer able to communicate with PSO. It would appear IFS Scheduling Web Interface is no more based on not seeing it within IIS settings of the PSO Server compared to Live environment. I reviewed the release notes PDF, and I can see in release 6.10.0.4 “Removal of Scheduling Web Interface and changes to other components to work with .net6”My question is, how do I resolve our problems and what is the alternative method to use now going forward within Apps to allow the communication to work again?

I am trying to create a scheduling activity type under Service--Scheduling but it needs availability id, how can I get it? Screenshot attached for reference.  

Hello!  How come some settings i workbench are resetted after each session? For example the map options of cluster distance and transparacy. Is it possible to save those settings somehow? Can you adjust standard settings based on profile or something similar?