Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,we want to extract visible columns and all columns under assigned task from dispatch console but its throwing error, is there another way to extract the same .  

Hi Team, This is regarding creation of a business rule. The action that I am looking for is as follows; Person One has Skill A, B and C. Place has Skill A and B.Person Two has Skill C.If I assign Person One to Place One, I am not stopped.If I assign Person Two, I will get stopped by a validation Business Rule.I am having difficulty using validation BR as it does not seem to process that A + B. It seems to process the rule as A or B. Am I able to use validation BR for the above? or Must I use XML BR?If I need to use XML BR, is there any sample XML code that I can be provided with?    

HI Team  As one of my client requirement once job is completed and technician is using Mobile’s back button so he can navigate to screens and he can save the data Can any one Help me That once job is completed we can close the app/ log off from the app Please do the needful  @Saranga Amaraweera  

Hi!  Is it possible to change what colours are used for routes in the mapping tab when you have selected ‘Colour travels by Resource’ or at least make a setting that prevents very similar shades of the same colour beeing used next to eachother? 

Hi Experts,In Appointment booking guide, it explains to pass the Appointment Template ID and other relevant Appointment_Template details in the input xml as below.  However, we also pass the activity_type_id, where this is also can be connected to an appointment template in APR data.  In that case, it is required to send the appointment Template ID and slot details in the request xml or just passing activity_type_id only, can PSO find the relevant Template ID based on the settings in ARP? Thanks,KM

In PSO we have schedule Assistance under this we have multiple tab can some one let me know at what basis we are getting values under below highlighted table. 

Hi,We’re currently working a project to update from FSM5.7 to FSM6u23.As part of testing we’ve seen that since FSM6u6 that Broadcast Plans no longer update the tasks directly with the allocation data, instead this has gone to a new table called dse_allocation. The task is then directly updated as part of a commit process. Just wondering how other companies have either embraced this, or made changes to get the task directly updated based on the plan.  We have a decade plus of Processes, Business Rules and Scheduled Tasks that uses the Task data as and therefore we’d really like to keep it that way for this release. Any information from other users would be greatly appreciated. RegardsAdy

Hi All, Is IFS PSO could be hosted in Cloud like AWS , Azure? Is it possible to get IFS PSO as IFS SaaS service?Will  it come under the IFS Cloud package ? or it would be a separate component than IFS Cloud ? Thanks 

Hi Experts,We added the field asset_id under the products tab of request. This asset_id field belongs to the product entity. When we edit this field on the smart client and save, the value gets saved and is reflected on the product screen. If we try to do the same on the web client, this value doesn’t get saved. Clicking the save button does nothing. When we try to move away from that request we are asked “Do you want to save the changes?”. Upon clicking yes the screen reloads and whatever the change we made for the asset_id field is gone (i.e field not saved). Is this a bug?  

Hi,We have around 30-50 work task and want to assign different resources to each task , is there a shortcut for that ? Thanks

Hello, I am trying to make a custom screen in order to replace it with the Rich Text Editor, because i want to filter the 'Text Line Code' dropdown field in the pop-up when we click on the 'New' button.The problem is that the screen continues to work with the same functionality like the notes tab, and not like the Rich Text Editor functionality.Is there any way to implement Rich text editor functionality in my custom screen?Please provide your inputs..  Kind Regards

scheduling archive , is this available OOTB or a paid feature ?

Hi,We have enabled status changes in FSM according to DSE_ALLOCATION.After the status is changed, PSO reflects the same status, but the tasks are all getting left aligned & not considering the Off shift time. All of the tasks are getting scheduled next to each other irrespective of the Plan Start definition either in the earlier DSE_ALLOCATION table or FSM TASK property.

Hello, We are working to integrate our field staff deeper into FSM through the tech portal.  We currently have .xls based ‘inspection reports’ our field technicians complete, but we want to bring this into FSM. We need to create an interface as shown below where a set of instructions and illustrations can be presented along side the entry field. What is the best way to accomplish this in FSM Tech Portal R6U23 ?*redacted inspection report 

Hi All, I’m struggeling with some sync rules. I have a custom view, with a custom metadata table, and a sync rule. When I set the sync rule to Batch-all, it works fine.But when I put it on Batch-Delta, it only sends a Transaction Type ‘UPDATE’. New records aren’t then pushed to mobile. I tried with Real Time, but then nothing is pushed at all. Any toughts?

I am trying to create a new screen in FSM web client and taking the below error.Invalid data constraint definition found for column list_group_id of wc_screen_settings table. Blank or empty search value not allowed.

What is the baseline expectation of the relationship between PSOs scheduled date/time and updating FSM Planned Start Date? Should FSM be updated with every new date/time selected by PSO? If not, what would be required, and what would be the impact of having this functionality? Thank you.

Hi,I am currently testing a new API connection.One of values is passed as an attribute and not as a child element.     <content>            <function controlid="12345">                <create> Can anyone tell me how I can replicate this in the XML Mapping. RegardsAdy

An APB with the same data ran smoothly in Apps9 but is now running orders or magnitude longer in Apps10.

Hi all, I am trying to remove the map button from the Web Client in FSM, however there is no such an option in UI Designer, as the upper part of the screen is not editable. Is there any way to remove the map button without removing the whole scheduleboard upper part of the screen?  Thanks in advance. 

Hi Team   How Can i handle this like only one device needs to be logged in any if any other user is trying to login we need to throw the validation or restrict them   

We use a three-character “location” id for Divisions (with Divisions segregated into Datasets), and want to display that three-character info on PSO Scheduling/Resources screen for each Resource.Unfortunately PSO enters a geocoded “city/state” under location, and it doesn’t appear that within Admin/Org/lists that we can get a Division label to display the three-character code.Under Planning/Divisions we have a label with the three-letter code, but can’t seem to make any association to display this under Scheduling/Resources.We use FSM to PSO, using ARP.Any shortcut way to get this automatically populated in a Division label (List) in PSO Scheduling/Resources?Thank you.

Hello,In FSM, I'm having an issue with the fields plan_start_dttm, plan_end_dttm, plan_travel_start_dttm and plan_travel_start_dttm of table Task.At the moment the implementation at the client is using only FSM BackOffice and not PSO. Hence all programming will be done manually by the dispatchersBasically, my purpose is to avoid that these dates are calculated, so I deleted the FSM Client Script associated to the custom code in UI Designer (image below).However, I have found that these dates are calculated despite the changes made in custom code.To solve this issue, I created a client script that put the dates empty.Does anybody have any suggestion? Does anybody is aware of any logic or process that are related with these two fields ? 

Hi, I am getting 1 hour in the planned date time in FSM while I am creating a Wo for France, my location is Mexico. Can anyone help? 

Hi, Is it possible in a lookup to put an information-only field in this red area? Outside the filter area. Best regards