Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2535 Topics

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Android Google Maps API key Billing Question

Hello Experts, A question raised by a customer whose newly developing FSM Android Customization, regarding the Google Maps API key.Customer is asking whether which of the Google Map object will be used within FSM Android. And will there be any additional charges with respective to the traffic apart from the Billing Account requirement.Mobile Native Dynamic Maps (I would assume Native maps are used within FSM, but want to confirm) Dynamic Maps Dynamic Street View Ref: https://developers.google.com/maps/documentation/android-sdk/usage-and-billing

1 year ago

StejonatLDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

RMA issue with Receive to and Ship from place

Hi everyone, I have an issue with RMA. When I create an RMA, in the request_line, there are 2 fields receive to place and ship from place. I am aware that Business Rule 20 will help me populate these fields. If I try to use a place id for these fields, I will get an error when creating the receipt or shipment. The error is mainly “ ’Location to’ column in Receiving/shipment detail table requires a value.”For example, if use the default MX REPAIR, I do not get this error.What setup do I need to do to properly set up a place for these 2 fields? So that I will not get these errors when creating a receipt / shipment?

1 year ago

ABTIWARYSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Does ESRI Supported in FSM for Geocoding

Hi Team, please let me know if ESRI is supported in FSM or not? RegardsAbhishek Tiwary

1 year ago

MirajSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Which pricing tier to use for Azure Notification Hub?

Hi experts,One of our customers is in the process of setting up push messaging for FSM. According to the documentation an azure notification hub needs to be created for this. The customer would like to know the pricing tier to choose for this. Would the free pricing tier suffice? Is there are a recommendation for this?

1 year ago

hmccabeSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

View work order signature in IFS 9

I found this discussion regarding how to view signatures on a work order. I do not see the Work Tasks tab in IFS 9. Is there another place where the signature from the mobile work order app can be seen on the work order in IFS?

1 year ago

ZRZJOLIVEIRADo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Adding Signature box

Hi, Is it possible to add the customer/technician signature boxes in a new/custom screen at the mobile app?These boxes appear both for DebriefCustomerSignature and DebriefSignature, but I don’t know how to add them on another screen. Thank you,João Oliveira

1 year ago

Kulunu AbeysingheSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What are the colors that can be used in the Work Calendar -> Color textbox?

There is a textbox ‘Color’ to specify a color for days in a Work Calendar as below. As this is not a dropdown field, we need to manually enter the name of the color into this textbox. Is there any color guide or documentation on what valid values can be added to here?

1 year ago

Dayan WijesingheSidekick (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Drag and drop in Schedule Board is not supported in latest versions of Chrome and Edge

Hi All,Schedule board has the functionality to drag and drop tasks within the schedule and from the Overdue section at the bottom.However, in the latest versions of Chrome (106.0.5249.103 (Official Build) (64-bit)) and Edge (106.0.1370.34 (Official build) (64-bit)), when trying to drag tasks from the overdue section almost the entire screen goes white and stays the same until the webpage is refreshed.Has anyone else experienced this?So far, the only workaround is to Chrome Version 107.0.5304.18 (Official Build) beta (64-bit). Regards,Dayan

1 year ago

kamelDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Cloud to PSO- Managed Employee emergency services

Hi community,From Cloud when i created a scheduling Employee emergency services to a resource, how can i send to PSO in the workbench an information that the resource is scheduled on this way?Could it be an activity private? A specific colour in the shift ? Other idea?Customer’s request is to be able to see in the workbench the scheduling of the Employee emergency services.Thank you for your ideas

1 year ago

kamelDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Cloud to PSO-Add External links to the tooltip activity in workbench

Hi community,Cloud send an External links to the details activity in the workbench PSO.Is it possible to have the same link in the tooltip activity?If yes, how can i set it up?

1 year ago

Prakash AgrawalDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS PSO Integration with third party client

We are currently using other Realtime scheduler for scheduling task and crew management. I have gone through IFS FSM and PSO and it seems to be suitable for our business purpose. It does have all the functionalities which we need, there is only one point which I want know i.e integration with other application. Can anyone please give a brief about how can we integrate PSO with third party application. When I say integration that means Do PSO provides seeded APIs for fetching resource, crew, task related data ? Do we have an API to create a task in PSO from client application. If anyone can help or advice, it is highly appreciated.

1 year ago

Rajesh Kumar SethiDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Attachment size

When we are uploading any attachment in the smart client the the attachment size is visible in the task screen attachment tab but the same when uploaded from mobile is not visible in that particular tab .

1 year ago

mealukDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO 6.9 Installation on SQL Server (HTM Bulk Copy)

Unable to get the HTM Bulk copy to work Command Promptcd /d C:\IFS_PSO\Software\PSOHTM\GB_6597007783\scripts\SQL”Hierarchical Travel Matrix Bulk Copy.bat” Hierarchical Travel Matrix dse1vmpe413 IFSPSO IFS0racl3 Receive the following error:-SQLState = 08001, NativeError = 53Error = [Microsoft][ODBC Driver 17 for SQL Server]A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information see SQL Server Books Online.SQLState = S1T00, NativeError = 0Error = [Microsoft][ODBC Driver 17 for SQL Server]Login timeout expiredbulk copied data into Routing_Edgebulk copying data into Routing_NetworkSQLState = 08001, NativeError = 53Error = [Microsoft][ODBC Driver 17 for SQL Server]Named Pipes Provider: Could not open a connection to SQL Server [53].

1 year ago

CKOppBoxHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM : Initial Lobby

Hi Team,Can anyone confirm that if Initial Lobby is defined on Person also on associated Role, then which Lobby takes precedence. Can we make it to enforce Person's lobby to overwrite Role's Initial Lobby.

1 year ago

ashley.shawlerDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

DSE Metrics

We are trying to determine if we should use the DSE at some of our operating companies. Therefore, I was curious if anyone had baseline metrics they tracked before implementing the DSE and how they have improved since going live.

1 year ago

Kulunu AbeysingheSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Behavior of Task Plan Start in FSM

Hi,I would like to confirm the OOTB behavior of FSM regarding the below situation:If we create a time_commit (during the get appointments functionality for example), the plan start of the task is updated with the start of the time commit and all of this is sent to PSO.However, if we change the start of an existing time commit, this information is sent to PSO. The SLA of the task in PSO is updated but the plan start of the task isn't updated.Could you please explain/ confirm why the behavior is different between insert and update?

1 year ago

RiSpenceDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6 - Looking for the selection parameters for Product PM Generation run

Does anyone know if there is a table similar to metrix_method or metrix_method_param in FSM6 that retains the details of the successfully completed jobs? I am looking for the selection criteria for a particular run_id (mm_id).Thanks,Richard Spence

1 year ago

José PereiraDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Status Update with Multy Day Split and Interrupted Tasks

Hello,I am currently working on a FSM/PSO solution where the tasks creation is done by backend systems and sent to FSM via API. FSM/PSO is only responsible for task assignment, scheduling and task status updates to the backends.The problem is to do with two scenarios and their relation:-Multi-day tasks: tasks with a duration longer than a technicians shift, taking more than 1 day. For example, a multi-day task with a duration of 20 hours is gonna be split into tasks (5 in this case) of duration of maximum 4 hours before being sent to PSO.-Interrupted tasks: when a technician puts a task "ON HOLD", a copy of the task is created to get reassigned. It can get reassigned to the same technician. This interruption comes from the legacy mobile app.The work order id's in the back-end systems have a 1-to-1 relation to the task id's in FSM. What is the best approach to ensure the task status for a given work order is correctly updated in the back end system? The problem here is how can I ensure

1 year ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobiile app picking up wrong Task ID

Longshot i know….what is the likelyhood of a workflow in FSM Mobile picking up the incorrect Task ID from a getCurrentKeys("task", "task_id"); call? We had Task notes appearing on the incorrect Task (a Task that had been completed a week earlier)

1 year ago

GeeklkSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding a image file (Signature) to a Custom Report

Hi all, This is regarding a case that I have been investigating. Customer’s requirement is to add an image file of a signature which is generated from the FSM Mobile through a task to a custom report which the RDLC file is imported to the FSM Client. Kindly let me know the steps to follow for this configuration.Thank you. Best Regards,Geeth

1 year ago

DrevlinDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM Custom MPM - ComplexObject as a Method Parameter

Complex Element Type in Custom MPM CASE HISTORY: Use of User defined Datatype in Custom MPM Using COMPLEX Element Type. Need to use user defined Datatype (as parameter datatype or return type) in Custom MPM using Complex Element Type, so as to represent similar set of data or list of data as response. We created a user defined Model Object to include objects of user-defined datatype. We defined the same in perform definition using Element Type as Complex. When we are calling the MPM from XML Poster, we are getting the response as “Unsupported Datatype”. Please find below screen shot of a demo project with same scenario.User defined Model Object: Passing the user defined Model object as parameter to a method and returning the same: Response from the XML Poster: Unsupported Data Type.

1 year ago

ajayifsDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Wrong message routing getting triggered

Hi Team, We are trying to call through below XML the out-bound call but it is not working as expected. Instead of using the REST API for message_name C_UPDATE_STATUS, it is using randomly some other message REST API. Can you please help on how this can be handled.<perform_outbound_integration> <parameters> <dataconnector>Metrix.Integration.JSONOutboundConnector</dataconnector> <extract_entity>C_UPDATE_EQUIPMENT_MODEM</extract_entity> <message_name>C_UPDATE_STATUS</message_name> <enable_time_constrain>N</enable_time_constrain> <input> <primary_table_constraints> <id>@id</id> </primary_table_constraints> </input> </parameters></perform_outbound_integration> Regards,AJAY

1 year ago

Jamie SmithSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Updating the Lat/long for BING postcodes in FSM

Hi, A customer is having an issue where when using the BING maps service for FSM, a postcode is being entered which is correct but BING is providing an incorrect Lat/Long. When you do not post a postcode but just the number and street name, the BING service comes back with the correst postcode (same as manually entered) and the correct Lat/long position. Is this something which has been experienced before and would this have to be cleared with Microsoft or can we change a setting in FSM to help with this? The customer brings in the postcodes from an external source so it will be hard to remove the postcodes. Customer is also on FSM6 UPD9. Thank you

1 year ago

InfrajespDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unable to reconfigure Mobility in FSM

We are unable to run reconfiguration for Mobility getting invalid username or password error.The same credentials are working fine in smart client.

1 year ago

ERCKOMALKDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Gateway authentication isuue

Hi Experts,I have setup a new PSO application, but the gateway authentication is not working. Even if I provide gateway authentication url, it is taking me to Azure SSO Page. Can you guys please suggest a solution to not allow Azure authentication when gateway url is used? (/IFSPSOWorkbench/Default/login?authGateway=true)

1 year ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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