Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello,I am trying to find some newly created work task in the unassigned task section in my dispatch console but I am unable to find them.If I assign them however, I can see them in the assigned task section. 

Hi,In dispatch console we are facing major issue . Its showing random work task around 90 % of the task are not coming under unassigned task !!The functionality we tested in other environment too but its working fine there but in Prod is not  .  Thanks

The customer configured SSO using Azure AD and it works well for the client. When login in with the FSM Android mobile which runs on the Android Work Profile and is managed by Intune, it doesn't work. The user is able to go to the Azure AD login page and provide the password, which is accepted, but then a new dialog is prompted saying: "Are you trying to sign in to …? Only continue if you downloaded the app from a store or website that you trust”. When one clicks on continue, it says: "Action Blocked: this action is not allowed by your organization.”The customer believes this happens because this is not a managed app (integrated with the Intune SDK). I think it could also be something that is configured on the Azure Ad that can be changed, so it “trusts” the app and doesn't go through the whole "are you trying to sign in...”. Any ideas? Integrating the App with the Intune SDK sounds like a large amount of work and could also break things.

Hi Experts,One of our customers is using Intune MDM to distribute the FSM Android application. This required to rebuild the mobile application with a new application id (to sidestep the “Upload a new APK file with a different package name” stated here) and they had to generate a new google maps api key for this.The question is w.r.t maintaining different versions of the application to cater for different environments (Dev, Test, Prod).In the conventional approach of sideloading the app, I take it that there is only one APK file (with one Google Maps API key) and copies of this are maintained in separate locations for the respective environments. Hence, in the case of an upgrade or a customization rollout it’s possible to have the mobile application gradually be tested and upgraded across dev, test, prod. In the case of using an MDM, since it’s not possible to load in multiple APK’s with the same application id, is it the case that separate applications (copies of the same app) will hav

Is anyone aware of a customer that is using Microsoft reporting tools (PowerBI etc) to do reporting by interrogating data in their FSM6 or IFS Cloud solution?

Hi, I am currently trying to change ID of Primary key, using RAM_Data_Update, and it doesn’t work.My questions are: Is RAM_Data_Update the right entity to use for this case?  Is it even possible to change ID of Primary Key? If it is possible, please share some specific case, using xml document ideally. PSO StandaloneThanks for help! 

Hi, I am trying to generate the shifts using the PSO REST API. I am posting the same payload where the workbench does (i extracted it from Audits) but it doesnt seem to work, it gets submitted but doesnt create any shifts.  posting to this endpoint - https://elex-pso-{{env}}.ifs.cloud/IFSSchedulingRESTfulGateway/api/v1/scheduling/data?dataType=MODELLING&waitForCompletion=true&childAccountId=custAnything that i am missing? <DsModelling xmlns="http://360Scheduling.com/Schema/DsModelling.xsd"> <RAM_Data_Update> <object_type_id>RAM_Rota</object_type_id> <object_pk_name1>id</object_pk_name1> <object_pk1>80de9cf5042945838531d1ff4811861e</object_pk1> <column_name>modified</column_name> <column_value>true</column_value> <delete_row>false</delete_row> </RAM_Data_Update> <RAM_Rota_Alteration> <ram_rota_id>80de9cf5042945838531d1ff4811861e</ram_rota_id> &lt

We noticed that when SLA gets expired, and for example the activity status = "ONSITE", the task disappears from PSO. There should a way (an option) to show expired SLA tasks in PSO as this is important for the business users

Can anyone please share an XML example where you use Ram_unavailability.group_id and what this attribute is for? I tried several things with it but no luck.PSO standalone. 

Could anyone please share the specific XML and settings to make the request_outstanding attribute in the Appointment_Summary entity return True? Or at least what must be set to return true and what does this attribute mean?PSO standalone.

Hi,is it possible to get this resource column information from Scheduling GANTT into Resources Planner . Resources Column: Resources Planners Column: Regards,Shiyaz

Hi,My customer is using non-blocking appointment templates. They are not performing the check on the slot before acceptance to ensure it is still available as they are happy to deal with it manually if it is not allocated. I have two questions:Is it necessary to respond to the offers (either accept or reject) given that the customer is not concerned about checking the slot validity? Does it matter what the offer_expiry_datetime on the appointment template it is non-blocking, can this be set to 0 ?Thanks,Tom

HI,When hovering over the Gantt in Rota, the content stored in "Shift details",  "Comments" should appear in the "popup" on Resources Gantt.. Regards,Shiyaz

We would like to know if it is possible to validate while adding individual resource to resource planner if the relocation of the resource is active or not, meaning that (relocationstartdate)<sysdate<(relocationenddate).Kindly let us know If there is any solution provided in PSO for this. 

Hi Team, We have created two positions as below for PSO resources. Crew Leader Crew MemberWe need to have only one crew leader in a PSO Team. For this we tried configuring in PSO Requirement screen as below. Our expectation was that after setting the below requirement PSO will show an error if we try adding another Crew Leader within the team in PSO Resource Planner. But unfortunately it doesn't shows any error while trying to add more than one crew leader. We are able to specify membership and generate shifts for these multiple crew leaders. Everything looks green in the PSO Resource Planner screen for these crew leaders. It means this is acceptable in PSO. Please advise how we can restrict multiple crew leaders in our requirement.​​​​​​Regards Ajay​​ 

Hello,When I do OOREC transaction and next SOISS transation I have the same cost - it is for example in transactions : 489369 – 489371,BUT when we make an additional transaction it is INVM-ISS and INVM-IN then the cost decreases ?Why cost is changed in the transaction = 649682-697672 ?   Regards,MK

Hello,I am trying to determine how time zone on a FSM place record is being sent from FSM to PSO and/or how place time zone might be used in PSO. I have searched HTM & Scheduling dbs and only see time zone on resource and division/region.  I have also checked the audits in PSO and I do not see anything related to a place’s time zone.  I am not sure what data is being sent via integration, so I don’t know where to look there.  I am aware of the app params in FSM client, App Param, SHOW_SERVER_TIME_ONLY & MOBILE_ENABLE_TIME_ZONE I am aware of the time zone setting under the Commit Rule in PSO, but now how that is used. If anyone has any insight how time zone on a place in FSM might be used in PSO or how the data regarding place time zone is sent over, I would appreciate a comment or two :) 

Hello,Is it possible to change the URL title in the webclient version? Change por example: https://www.google.com/search?q=prueba&sca_esv=580414175 for Number of pagekind regards,Joao Antônio.​​​​​​​

Hello, If a make a manual change in PSO and for example I allocate an activity to another resource who doesn’t have the necessary skills, is it possible to have a warning message about the missing skills? Or do you know if there is something similar?Thank you very much. Best regards,Iulia

Hi,In PSO i can see calendar exception is getting added in Resources planners, In unavailablity screen, but its not getting displayed in Scheduling work bench -- Resources.  Not Updated in Gantt...Regards,Rehaan

Hi, We see many lines in this table mm_message_receipt, what is the exact function of this table?Is it there to handle the PO Receipt process?Thanks/ KM. 

is there a way in PSO to configure your resource status without having to go into IFS cloud? Ie: if a resource is active(connected) or offline(not connected).  

Hi!I tried working with split and interrupt activity and found some interesting behavior. If I don't have implicit breaks defined in the shift, the process behaves correctly, the original long activity will be divided and the urgent activity will be scheduled. However, if there is an implicit break in the shift, then the original activity is not split and the urgent activity is not planned at all.Could you please advise me what I need to set so that it splits even with an implicit break?PSO StandaloneThanks for help!  

Is it possible to know the origin IP of systems that consume the FSM APIs? For each API call, being able to know the IP address that made that call.

Hello experts,I've been attempting to access license-related information in the FSM system.I understand that license information can be obtained through the License Admin screen in the smart client, but the data in the 'mx_l' table is encrypted.I require the same level of visibility as the License Admin screen but within a custom lobby.Is there a method or workaround to achieve this? TIA Regards,Piumal