Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All,we are receiving request time out error  for all datasets  verified fsm is communicating with port 8744  and also verified DB space but no issue in the db side  not sure always getting request timed out error. Error:The request channel timed out while waiting for a reply after 00:00:59.9844121. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.Kindly suggest any solution for request timed out. Thanks,Durga

Hi I have upgraded FSM625 V to FSM630 after upgrade  i could not able to install smart client application i am getting below error during installation i did not see any error during upgrade and web client and mobile applications are working fine. Kindly suggest how to fix this issue.Error Message:ERROR SUMMARY    Below is a summary of the errors, details of these errors are listed later in the log.    * Activation of C:\Users\durgabhavani\Downloads\FSM6Test (16).application resulted in exception. Following failure messages were detected:        + Exception reading manifest from file:///C:/Users/durgabhavani/Downloads/FSM6Test%20(16).application: the manifest may not be valid or the file could not be opened.        + Manifest XML signature is not valid.        + The digital signature of the object did not verify.COMPONENT STORE TRANSACTION FAILURE SUMMARY    No transaction error was detected.WARNINGS

Hello,Our DBA was running diagnostics on our production database server using sql-constanctcare and it identified the following db tables that would benefit from having the indexes identified below created.  Because these are PSO databases, I wanted to get confirmation that this would be a recommended action to take.Please advise.Tool Used:https://www.brentozar.com/sql-constantcare/USE [SchedulingSystem]; CREATE NONCLUSTERED INDEX [message_group_id] ON [dbo].[Message] ([message_group_id]);USE [ResourcePlanning]; CREATE NONCLUSTERED INDEX [organisation_id_dataset_id_ram_update_type_id] ON [dbo].[RAM_Update] ([organisation_id], [dataset_id], [ram_update_type_id]);USE [Scheduling]; CREATE NONCLUSTERED INDEX [organisation_id_dataset_id_delete_flag_activity_id_input_reference_internal_id] ON [dbo].[Activity_Custom_URL] ([organisation_id], [dataset_id], [delete_flag], [activity_id], [input_reference_internal_id]);USE [Scheduling]

I created a query in Query Designer in IFS CLOUD 24 R1.I’m trying to use it in Element Designer as datasource. However my query does not appear as an available  datasource. ANy idea how to get it usable in Element Designer ?  

In FSM mobile how do I prevent engineers from entering a newline/carriage return in a text field?The below works for other undesired characters…var myField = getControlValue('CUSTOM', 'TEST_TEXT');var isInvalidChar = getDBValue(stringFormat("SELECT CASE WHEN '" + myField + "' REGEXP '^[A-Za-z0-9\-\\\/]+$' THEN 'FALSE' ELSE 'TRUE' END AS isInvalidChar;"));Essentially we are capturing a serial id which can contain 0-9, a-z, A-Z, hypen, backslash and forwardslash. Anything else should fail.

Is there a way in aurena to view/print the work report page (service report)I have been looking everywhere and cannot find how to pull up the report...or reprint it once it is returned from the mobile device.

Hi,We use the below perform definition for modelling and scheduling data set load <perform_initialize_ram_threesixty><perform_initialize_ds_threesixty>We have a requirement when we  do update resource skill availability, the change should not go as a part of modelling load in <perform_initialize_ram_threesixty>The resource skill availability change must go as part of  <perform_send_rota_data_to_dse>Do we have any possibility to restrict that from load 

The customer is renting equipments to their customers through the Request management process ( Cloud 23R2) The process is renting equipment for 12-60 months period, service technicians are delivering and installing through the request work task. Is there a way of moving the part from the inventory without changing the ownership of the part? because when issuing the part from request work task it always set as customer owned as request is always connected to a customer. This customer is not using IFS standard rental functionality but only the request management.  

Hi All,Recently i have noticed  high number of  activities are  unallocated in my dataset if i see all activities  are in unplanned activities in jeopardy exception.  Is unallocated happen due to travel (distance)? Kindly suggest how can we make all activities  to assign  ? Thanks,Durga   

How could a notification be configured to be scheduled at a point in the future? We have a requirement to send certain notifications after an ‘age’ threshold has been surpassed. This frequently requires a non-standard table or view (one not included in the baseline notification function) and would need to run after a date comparison determines that an item has exceeded an age based on a date stored in the table, and the current server time? - This seems to present a challenge as no server fields have changed Has anyone successfully used non-standard tables for notification triggers? How have you been able to handle the notifications which need to be sent in the future? 

Hi Experts,I am trying to setup contractors to use with Request Management functional area. If I log into B2B cloud, I can see it still has ‘Subcontracted Work Orders’ option (which can be used by Contractors to report their work).I am not sure if it can be used with Request tasks ?. (non of my request task not appearing ?)In addition to that, is there any other way I can configure contracted technicians to report their work using this B2B client ?I saw that a new client is introduced in 24R2 (service contractors), apart from using it with bucket resources is there any other use of it ? (I could not find any details about it in ifs help documentations). Can some one shed some light on above please ?Thank you,Roshan 

We use PSO for our Field Service team are considering using it within our Repair Centre to schedule machine refurbishment work. Initial tests seem to show this would work though there is one issue in that we would always have tasks running into a second day for all Repair Centre technicians.This led me to the article below which confirm PSO can handle this but FSM can’t. This post is three years old so I though it worth asking if this functionality was ever developed in FSM and if not, how are othere working around this limitation? Thanks,Barry

Hi In PSO 6.11 how to set distance penalty in travel cost model?How can I see difference in workbench after distance  penalty is applied to particular resources?

Good morning, I am hoping someone has encountered and solved this before, or can help getting us on track.All servers are using the same version of IFS FSM (6u24). When trying to post perform_get_attachment_stream, we get the following error in our QA and DEV environments. { "Message": "The provided URI scheme 'https' is invalid; expected 'http'.\r\nParameter name: via"} notes: This function works as intended in our PRODUCTION environment (no errors, streams attachment properly). All other POST/GET/PATCH/PUT ODATA functions are working properly on all servers, including the ones where the "perform attachment stream" is not working. Some Screenshots:  Error in DEV: 

Hi,We have a requirement to create a record in address table through perform definition. For this we need to create an xml map, and the xml map should call the perform definition(custom MPM) and then it should store the data in FSM DB. How can we map this MPM to this API, so that from MPM it should store the data in the DB.

Hi, We have an issue with Email notifications occasionally failing.  Do the above app params allow it to retry sending emails? If so what is the correcr process name to use? also is the delay value in seconds? Thanks,

Hi all,We select a "Sales Part", which comes from "Non-Inventory Sales Part", when we create a "New Contract Line" with turning on "Invoice Plan". On the other hand, a "Non-Inventory Sales Part" has "Cost" value as in the below capture. How do the cost of a "Sales Part" on "Contract Line" influence "Request Contracts"?I guess that the selecting a "Sales Part" is only for getting price and the cost value is ignored.Is it correct?Or does the cost reflect to invoice data?Please let me know how the cost influences "Request Contract".Thanks and regards,Hiroshi YASUNO

In IFS FSM6u16 - From within Mobile Dashboard, when I right click on a user and select “Initialise Device”, how long does that initialise device request last for..i.e. If I have mobile users who are not on shift but select to “Intialise Device”, how long does that request last for? Does it time out? We may have a revision of the design and want to force an initialisation of the app for all users. Some users will be off shift or on annual leave. Will the request remain indefinately?Many thanks, Angelo

In other cloud environments I have a create new button on this screen:I have looked through the permission sets and the projection LocationHandling is granted with the correct grants.Any ideas on what I could be missing here?Thanks in advance.

Occasionally we have an issue where email notifications are not being sent, for no obvioius reason. i.e. All the Business Rule parameters present and correct.  It seems to happen in small groups, usually very close together in a 10-15 minute window.Can anyone explain the process of how FSM interacts with the Email Exchange server, and if the messages are held in a queue in any way? or logged anywhere we can investigate? I know from experience that tjhe notifications dont appear in the Notification Log until they have successfully reached the Email Exchange server? Thanks in advanceMartin

In Cloud, is there a way to assign a maintenance team to a work task without having to allocate resources?   Thank you.

I want to add a filter in product list screen(baseline screen). Due to base line screen i am not able to add search filter over there. So i added a new custom screen for filter . there i want to add product id . so that based upon product id product list should be visible.  Is it possible ? if yes please suggest how to do and how i write the script for that. please suggestthank you in advance 

Hi Team, I want to restrict or alert the user from doing some specific action in mobile.How I can restrict it through mobile client script. For example I want to alert or restrict the user once he tries to select and drop down and try to save it based on some unchecked condition.On the below screen,Like he cant scrap and save it when the from part need checkbox is unchecked.(Alert or Restrict).       Regards,Pinmaya   

Hi All, I want to hide particular drop down  value(Scrap) once the from part need checkbox is unchecked in mobile. Once I click on the from part need checkbox I should be able to hide the Scarp value only from the dropdown not the (Installed and Transfer To Vanstock values) Below is my code but its not working as expected kindly help. var IsChecked = getControlValue("custom","from_part_needs");if (IsChecked == 'N') {   var conSump = stringFormat("SELECT description, code_value FROM global_code_table WHERE code_name = 'ELUX_CONSUMPTION_TYPES' AND code_value != 'Scrap'");   populateListFromQuery('part_usage','user_def16', conSum

Hi Experts, I'm getting the following error while doing a PSO reconfiguration process.Anyone have an idea why this is happening? When I try to log in to the database using the ifs password we have, it works fine.