1 Person Resource and 1 Bucket Resource, not able to send to mobile to the Person Resource
Hi all,
For 1 of my customers we are planning to have 2 contractors to work on "Delivery” or "Installation” Request Work Tasks. Also in combination with PSO to schedule.
Basically we want 1 of them to use the MWO Service App so that work get's assigned and work will be reported via a mobile device.
So what I was planning is to have 1 unnamed person and 1 bucket resource. The unnamed person should get the assignment on his mobile device while the bucket resource is not expected to accept or report work.
It turns out that my example scenario doesn't work because I am getting this error message:
"Person '1000' is not connected to a valid Mobile User.”
I can also not set the Bucket Resource as Mobile user. Which makes sense because it is not a real person but more a capacity placeholder. But then I would atleast expect that I can sent the Work Task to the mobile of the Person Resource…
I would like to be able to sent the Work Task to the Person while there is also a Bucket Resource connected. For me this currently feels as a bug and I think this error message should be removed.
Any experts who can give their opinion on this topic?
Ps. this was tested in 24R2 SU5.
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@Harm de Brouwer 12Guide what if you transfer the assignment for the mobile user, and not the task? That should work.
@anmise,
I don't have that option available from the Work Assignment in the tab, nor in the Work Assignments screen itself?
I did made a change in the Page Designer to get the "Transfer to Mobile” option available on the Work Assignments screen. I was able to only sent that task to the MWO.
Enabled: NOT IsBucket AND SentDb = "FALSE" AND Objstate IN ("ASSIGNED","ACCEPTED") AND (MobileUser = "TRUE" OR ResourceTypeDb = "CREW") AND MethodExists
Unfortunatly it caused a Failed Transaction, so the execution is stopped…
Error in the Failed Transaction:
"ORA-20110: JtExecutionInstance.STATENOTALLOWEDBCKT: The state "Accepted" is not allowed for bucket resources.”
Do you know why I can't see that option? I believe the conditions are met.
Do you also get that error message in the Failed Transaction?
Not sure how the bucket assignment got set to accepted?
Do you have a workflow config with “Allow Accept” false perhaps? Or some config?
If you create the two assignments and change the status in the application, without transferring to mobile, can you get the statuses to change independently e.g. your assignment can be accepted and started while the bucket remains assigned?
I do have the Workflow config with "Allow Accept” is false.
So I now set it to true. Tried it again and now it is not generating that failed transaction. So the Work Assignment is executed independently of the Bucket Resource.
Then still I don't understand why the "Transfer to Mobile” option stays unvisible by standard IFS.
The Work Task will not go to Work Done because the Work Assignment of the Bucket Resource stays open. Is there anything IFS standard available to complete the Bucket Resource Assignment once the person Assignmet get's completed?
Buckets are designed to be unnamed capacity resources, and all you can do with the assignments is complete them. It's not going to be supported in mobile.”
I think your best option would be to create a Resource Group where the Contractor field is filled in with the supplier and the Person added with a unifying name, then on the Company settings tab you also add the Supplier who’ll do the work. this way the resource then could be Assigned to Work Task as usual.
