Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi,I have created new screen under debrief workflow as the part of requirement and added task id field on the screen.So i am trying to fetch the current task id for that column in new screen which i have created. But i am getting below error:stringByReplacingOccurencesOfString:With Stringunrecognized selector sent to instance (Oxbcc87a88be04eeb5) Can anyone please help me on this?

Hi, We have completed work on service request 2368.  The service request has 2 scopes: 2372 and 2371.  We want to generate the Invoice Preview’s by scope which is an option.  The issue we are having is IFS is generating 1 Invoice Preview for Request ID 2368.  We are expecting an Invoice Preview for 2372 and a separate invoice preview for 2371.  See screenshots below.  Is this operator error or a fault? Screenshot of Request Cost and sales - showing 2 scopes tied to 1 request We are attempting to generate invoice preview’s by scope. 1 invoice preview generated.  We were expecting 2. 

hi allCould you please let us know how we can validate we do have the latest mapping - routing for the Greece? We are using the HTM v4 in the PSO 6.15.0.75. But we need to ensure that the data inside are accurate. Thanks in advance

Hi All,we are frequently facing issue with smart client when we are trying to login getting below error server not responding . Kindly advise  on this.   Thanks,Durga

Work Order Directive is very important for the Dispatchers who plan tasks for technicians. So, it is convenient if they can view it from the Dispatch Console page without navigating to the WO page to see what it is about. This feature is currently available for Requests.Figure 1: WO directive is not visible (unlike the Request description) in the WT table in DC  Figure 2: Directive as appeared in the Work Order PageFigure 3: Request Description 

Hi all,we´ve updated from FSM6_U25 to FSM6_U31 a few weeks ago. Now we´re facing an issue with the DebrieTaskAttachment screen.We are able to upload attachments but the attachments are not displayed in the mobile-client.What we figured out so far, it´s related to our design as it works with the base design.We´re using only the windows-client. Does anybody have the same issue or knows how to solve this issue?ThanksBenjamin 

There is a business requirement for one Location with Multiple Address ID which is missing in 25R1, this scenario was configured in 24 versions. This works in 24 versions 

HiOne of our customers want to add different types of fixed fees for most of the requests generated from recurring services in IFS Cloud. In most common cases, it is 3 types of fees. The invoiced must contain all the resources/materials used and these fees. Fees do not cover any resource used while doing the job. these are always fixed.As an example fees can be for documenting work carried out, basic fee for the visit and a fixed fee for the consumables used. We must get 3 separate lines in the invoice for these fees.Where do we add these fixed fees in the new service solution? In PM Actions we added these to the Work List/Planning tab.Thanks.

Hi Allcommitting activity through schedule information tab when I change the status of an activity in PSO from Allocated to Committed, the change is being made, but after a few seconds the status changes automatically to Allocated again.Has anyone encountered something like this?       

Hi,I wanted to check if it's possible to uncommit bulk tasks at the PSO UI level. Could anyone please confirm?

Dear PSO Experts,We are experiencing very high values on Avg DTU percentage usage. Please see first screenshot.Yesterday the peak started at around midday and remained above 90% until the new automated load at 3:30 am today.Please see second screensthot for the current levels of exceptions. We have loaded 4,872 Activities in PSO with a dynamic window of 5D and an Appointment window of 21D. We are on PSO 6.13.Could the high levels of Exceptions have such a significant impact on the Avg DTU percentage usage?We are looking into the indexing of the database.I will appreciate any feedback from you if you have experience a similar scenario.Many thanksMiguel  

Hello.I have a dependent drop down on a field (req_type) where if a certain value is selected, it will display options. The issue is that when a French user selects a req_type, the values default to English (see below 1.0). How do I get the message translation to work in my client script? 1.0 showProgressIndicator();var reqType = getControlValue('request','req_type');var emptyOptions = [];var options = createCodeTableOption('','');arrayPush(emptyOptions, options);setControlOptions('request', 'user_def22', emptyOptions);if(reqType == 'EMERGENCY') { var opt1 = []; arrayPush(opt1, createCodeTableOption('EXPLOSION','Explosion')); arrayPush(opt1, createCodeTableOption('FIRE','Fire')); arrayPush(opt1, createCodeTableOption('LEAK','Leak')); arrayPush(opt1, createCodeTableOption('OTHER','Other')); arrayPush(opt1, createCodeTableOption('SMELL','Smell')); setControlOptions('request', 'user_def22', opt1);} else if(reqType == 'PICKUP_TANK' || reqType == 'CYL_RECERT_PU' || reqT

Hi Experts,Could someone help me set up the Account ID app param  in FSM in a localhost environment? I currently have it set to localhost, which directs to the localhost PSO, but I’m getting the error: "Organization not recognized." What value should I use for localhost? Best Regards,Suvini 

Hi all, Is it possible to setup a business rule that matches on a regular expression in a text field? Say a customer note, if you are looking for a particular value.  I cant see in the documentaton how to add a regex to the Expression field? or does it need to be done another way? Thanks

In 25R1, created Service Recurring for calendar with Days as 1 interval and noticed that consolidated Request is generated. by how we can generate the request for this scenario ?

Hi, I want to add a validation that triggers when a specific text line code is added, the text shouldn’t be longer than 240 characters.  Unfortunately I am getting above error message. Any Idea how the syntax needs to be?Many thanks in advance! Best regardsJacqui

 The Service Management Demystified Trilogy has been updated to 24R2. This is your one-stop shop for:Next-Generation Service Management (a.k.a. Request Management) all-up Scheduling (both Dispatch Console and PSO) for Requests and Work Orders MWO Service (with 90+% of the content applying to MWO Maintenance, too)If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.

NGSM Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2🌟” for new capabilities, “24R2 ↗” for improved features, and “🖊” for new chapters on existing functionality. IFS Cloud newcomers will also find explanations of some common platform capabilities.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.208 pages cover:Introduction to Next-Generation Service Management (NGSM) Request Management Bundle Tasks Request Contracts Warranties Service Organizations, Access Groups, and Resources SLA Management Activity Types Scheduling Activity Types Service Catalog and Standard Tasks Recurring Services Location data Availability Patterns Skills Miscellaneous Resource Allocations Brands, Object Families, and Models Service Object Structured Failure Management Service Notes Event Management Request Management Integration APIs Resource Management Integration APIs Appointment Booking Integration API Time Zone Management in

In 25R1 Service Management, when i create new Request quotation in Mobile for Services and add scope its show as ‘0’ price, but the same created data in Cloud shows the price details, any configuration i missed ? 

Hi,I have logged in FSM smart client as well as mobile, after initialization, I gave Logout from Person record and I’m getting the below exception on screen. How to fix the below error.  

Saving an empty value using ODATA API is not possible. It changes the task_status but doesn’t update the user_def1 to empty in the below example.URL : https://<fmsserver>/odata/task(12345)Method : Patch1st call (works fine)Body : {    "task_status": "HOLD",    "status_as_of": "2021-10-26T15:37:37.0047496",    "user_def1": "ENROUTE",    "modified_by": "USER1"} 2nd call (user_def1 is not set to blank)Body : {    "task_status": "ENROUTE",    "status_as_of": "2021-10-26T15:37:37.0047496",    "user_def1": "",    "modified_by": "USER1"}

Hi All,I am facing a problem with FSM6 +PSO. When I try to initialize the dataset on the FSM to synchronize with PSO, iam getting the following error: ProcessPerformRequest: matching perform definition method not found: FieldServiceComponent:Initialize Threesixty(system.string,).Note that before it was working normally.Anybody passed by such problem?  Thanks//

As per the Supported platforms documentation, the development tool set appears to have split compatibility.Developer Studio is only compatible with Windows 11 and the rest of the tool set is only compatible with Windows 10. Can you please confirm if we can install all the toolsets on a single desktop (either windows 10 or windows 11)https://docs.ifs.com/techdocs/25r1/080_supported_platforms/#development_and_installation_toolsDevelopment ToolsTools /Client Operating System /Server Operating System /IFS Support as of /Limitation /SolutionIFS Report Designer,IFS Update Analyzer,IFS Configuration Analyzer,IFS Report Data Source Extension                    / Windows 10 64-Bit Only / 2016,2019 / GA IFS Developer Studio                                            / Windows 11 21H2 64-Bit Only / 2016,2019 / GA 

Hi Team,We are facing an issue in the FSM application. In the Escalation tab under the Task screen, the 'Minutes Open' field is supposed to update and reflect the total ON HOLD duration once the escalation is completed.However, for some tasks, this value is not updating.To identify the cause of this issue, we checked the business rules and found one rule where the 'Minutes Open' value is being updated. When we executed the script through XML Poster, we identified a configuration issue at the database table level. It was throwing an error because the decimal value limit was being exceeded. find the XML query for your reference<perform_batch>  <sequential_dependent>    <hierarchy_select result_name="escalation_result" return_only_requested_attrs="true">      <primary_table>escalation</primary_table>      <attrs>        <attr>escalation.esc_id</attr>        <attr>escalation.created_dttm</attr>        <attr>escalation.resolv

Hi all,after plenty of reading and no direct solution I need to ask.How can I write Plan Travel fields (Customer requires Plan Travel Start and Plan Travel End) to IFS Cloud on to the Scheduling Allocation page.Idea was to setup a workflow and fetch those fields, but there is no proper connection handling to PSO in place in Cloud 25R1.Question, is there any documentation available to get PSO authorizied to Cloud? Only found an example to Okta. Found nothing for IFS_scheduling IAM though and haven’t seen ny further solution than User/Password here.Tested in Postman and everything works well here. Only issue there is no straight forward connection to PSO available in Cloud workflows. Topic PSO to IFS Cloud miles  isn’t the desired solution as it is only meant for lobbies.  Any idea how to handle custom queries to PSO easier? ThanksMarco