Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In service technician portal,tasks created from service request are not visible in assigned,completed etc.

Requirement - select a relevant Service on the Create Request screen and have the Service Price Rule be applied to the Request instead of the Price Rule defined on the Contract Line. This works for SLAs but not for the Price Rule? I have a Service defined with it’s own Price Rule set, see screenshot.This Service is then added to the Services tab in my Contract. However, when I’m logging my Request, the SLA is being read from the Service ok (as expected) BUT my Price Rule is not being pulled into the Request like the SLA. Does anyone know why this might not be?  I’ve done two tests:  Test 1 - a Contract Line set to Invoice Plan (therefore no price rule at Contract Level). No Price Rule is triggered at Request level - completely ignoring my Service Price Rule. Test 2 - a Contract Line with a Defined Price Rule (therefore not Invoice Plan). This pulls in the Contract Line’s Price rule therefore ignoring my Service’s price rule again.  Is this intended? If so what’s the point of defining a

Hi,  Could you please confirm whether the IFS Mobile app supports Android devices with 16KB memory page sizes?We’re reaching out due to a platform requirement: newer Android OS versions are enforcing 16KB memory page sizes. Apps not compiled with proper support for this may crash or fail to load on these devices.This is a critical concern for our environment, as users may begin to experience issues on newer Android OS versions if the app is not updated accordingly.Could you confirm if this support has already been implemented? If not, we would like to request that it be included.Thank you for your support. Regards,Aruni 

Does FSM On Premise OData supports caching of transactional data? If yes, where to configure this?We noticed that first few transactions are slow, while after few OData inbound API requests, the transactions starts processing faster. This looks application is storing cache somewhere. (Just to clarify, we are not looking for metadata caching or refresh cache option (which is done after making config changes in the application))

Hi All,I understand that editing the quantity in IFS FSM is currently not allowed (blocked hardcoded). However, we would like our users to be able to adjust the quantity of (after) an entered part usage directly in the mobile app.Does anyone have suggestions or know of a possible workaround?Regards,

Hi,I was trying to configure other Task status in ifs cloud, but unable to found any screens related to it.After analysis, I found there is a screen in Service→ Admin-→ Task Status Flow but I was unable to see that screen. I tried logging in with IFSAPP as well but still unable to see that screen. Any idea what needs to be checked?

Hi All Is there any possiblity to give override region restriction between 2 area for filed technician .

Hi All, Is there any possibility in PSO or FSM where the system will dispatch (commit) a task to a field technician who is already working in a borderline area of one region, if another issue is identified in a nearby location (within 5 km)? In such a case, can the system assign the new task to the same technician working near the border?

Hi all,in the Dispatch Console it is only possible to show up to 14 past days.In the Resource Monitoring Gantt I can choose whatever date and timeframe.Is there a way to increase the 14 days in the dispatch console? Thanks, 

The customer is looking to search integration logs based on the contents of an incoming message. The search screen doesn’t seem to allow to search directly into the incoming data. I am trying to use the fields “Reference Name 1” and “Reference Value 1” for that, but I would have to provide these values in the payload and somehow they would end up in the reference fields. I am looking for tips or documentation on how I can provide values for these two fields and then later search them in the integration logs screen. Thanks,

We are currently experiencing an issue that we believe is a product bug. We have reported this through an IFS Case. In the meantime, we would like to understand the steps for applying a patch update once we receive it from IFS.Could you provide a step-by-step guide on how to apply the latest patch? Specifically, can we apply this patch by replacing the DLL only,or through any easy way or shortcut or we need to run the installer again and complete the installation?We need this information ASAP so that we can plan accordingly.Thank you.

Hi everyone,I'm working on a custom consolidated task report in FSM where I merge multiple tasks into a single output. I created a new report template (FULL_INSPECTION_REPORT_GROUPED_4) to generate this merged report.When triggering the report generation from the WebClient, I receive the following message:"Report FULL_INSPECTION_REPORT_GROUPED_4 is being generated asynchronously."However, I never receive a follow-up notification or download link. The report doesn't appear in the downloads, and I can’t retrieve it from anywhere else either.Has anyone faced a similar issue with asynchronous report generation? Any guidance on how to debug or force the download (e.g., check report queue, logs, or configurations) would be greatly appreciated.Thanks in advance!

This is the Report Dataset:select distinct t.task_id,r.cross_reference,t.task_status,   dbo.GetCodeTranslation(NULL, 'INCOMPLETE_REASON', e.description) AS Incomplete_Reason, t.user_def15 FollowUpTask,t.plan_start_dttm,t.plan_end_dttm,r.cust_prob_descr as Description,t.created_dttm,(select STRING_AGG(text_rtf,+ ','+ CHAR(13)) FROM task_text tt where tt.task_id =t.task_id) WorkNotes,ru.user_def7 as coverage_code,pl.name,(select concat(address, ',',CITY,' ',ZIPPOST,',',country) from address where address_id=t.address_id) ConsumerAddress,pl.phone,pl.alternate_phone,pl.email_address,ru.model_id PNC,pr.user_def1 as MLCode,m.EXTERNAL_SYSTEM_ID as modelId,pr.user_def5 as SerialNumber,CONVERT(varchar, pr.MFG_INSTALLED_DT, 103) PurchaseDate,(select description from global_code_table where code_name='BRAND' and code_value = m.default_brand) Brand,(select description from global_code_table where code_name='ELUX_RETAILER' and code_value = pr.user_def4) Retailer,m.product_family ProductSubgroup,ip.

Hi,we would like to format some dates in the notification messages.There are functions like place_time, person_time and time_window.But is there a function to get the date only, so without the time?Reason is, we like to inform our customers about appointment via email but we don´t want to have a time in those emails.Anybody any suggestions how to archive this?ThanksBenjamin

Resources are available in Scheduling--> Resources but Unable to see resources in Planning--> Resource Data--> Resources. Any Idea what needs to be checked?

Hi dears,Is it the Turn by Turn Licence would activate the MAP Licence Key Included?I did configure the Turnbyturndirectionskey to the key provided and the TurnbyturnDirectionsprovider=BING. But still i have Map License Key Included:No.   

For customers who have a “ship to” address in their place ID, is it possible to have Requests generated by Contracts pull the ‘ship to’ address in the part needs, instead of the Customer’s default address?

Hi,I have created new screen under debrief workflow as the part of requirement and added task id field on the screen.So i am trying to fetch the current task id for that column in new screen which i have created. But i am getting below error:stringByReplacingOccurencesOfString:With Stringunrecognized selector sent to instance (Oxbcc87a88be04eeb5) Can anyone please help me on this?

Hi, We have completed work on service request 2368.  The service request has 2 scopes: 2372 and 2371.  We want to generate the Invoice Preview’s by scope which is an option.  The issue we are having is IFS is generating 1 Invoice Preview for Request ID 2368.  We are expecting an Invoice Preview for 2372 and a separate invoice preview for 2371.  See screenshots below.  Is this operator error or a fault? Screenshot of Request Cost and sales - showing 2 scopes tied to 1 request We are attempting to generate invoice preview’s by scope. 1 invoice preview generated.  We were expecting 2. 

hi allCould you please let us know how we can validate we do have the latest mapping - routing for the Greece? We are using the HTM v4 in the PSO 6.15.0.75. But we need to ensure that the data inside are accurate. Thanks in advance

Hi All,we are frequently facing issue with smart client when we are trying to login getting below error server not responding . Kindly advise  on this.   Thanks,Durga

Work Order Directive is very important for the Dispatchers who plan tasks for technicians. So, it is convenient if they can view it from the Dispatch Console page without navigating to the WO page to see what it is about. This feature is currently available for Requests.Figure 1: WO directive is not visible (unlike the Request description) in the WT table in DC  Figure 2: Directive as appeared in the Work Order PageFigure 3: Request Description 

Hi all,we´ve updated from FSM6_U25 to FSM6_U31 a few weeks ago. Now we´re facing an issue with the DebrieTaskAttachment screen.We are able to upload attachments but the attachments are not displayed in the mobile-client.What we figured out so far, it´s related to our design as it works with the base design.We´re using only the windows-client. Does anybody have the same issue or knows how to solve this issue?ThanksBenjamin 

There is a business requirement for one Location with Multiple Address ID which is missing in 25R1, this scenario was configured in 24 versions. This works in 24 versions 

HiOne of our customers want to add different types of fixed fees for most of the requests generated from recurring services in IFS Cloud. In most common cases, it is 3 types of fees. The invoiced must contain all the resources/materials used and these fees. Fees do not cover any resource used while doing the job. these are always fixed.As an example fees can be for documenting work carried out, basic fee for the visit and a fixed fee for the consumables used. We must get 3 separate lines in the invoice for these fees.Where do we add these fixed fees in the new service solution? In PM Actions we added these to the Work List/Planning tab.Thanks.