Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi all,in the Dispatch Console it is only possible to show up to 14 past days.In the Resource Monitoring Gantt I can choose whatever date and timeframe.Is there a way to increase the 14 days in the dispatch console? Thanks, 

The customer is looking to search integration logs based on the contents of an incoming message. The search screen doesn’t seem to allow to search directly into the incoming data. I am trying to use the fields “Reference Name 1” and “Reference Value 1” for that, but I would have to provide these values in the payload and somehow they would end up in the reference fields. I am looking for tips or documentation on how I can provide values for these two fields and then later search them in the integration logs screen. Thanks,

We are currently experiencing an issue that we believe is a product bug. We have reported this through an IFS Case. In the meantime, we would like to understand the steps for applying a patch update once we receive it from IFS.Could you provide a step-by-step guide on how to apply the latest patch? Specifically, can we apply this patch by replacing the DLL only,or through any easy way or shortcut or we need to run the installer again and complete the installation?We need this information ASAP so that we can plan accordingly.Thank you.

Hi everyone,I'm working on a custom consolidated task report in FSM where I merge multiple tasks into a single output. I created a new report template (FULL_INSPECTION_REPORT_GROUPED_4) to generate this merged report.When triggering the report generation from the WebClient, I receive the following message:"Report FULL_INSPECTION_REPORT_GROUPED_4 is being generated asynchronously."However, I never receive a follow-up notification or download link. The report doesn't appear in the downloads, and I can’t retrieve it from anywhere else either.Has anyone faced a similar issue with asynchronous report generation? Any guidance on how to debug or force the download (e.g., check report queue, logs, or configurations) would be greatly appreciated.Thanks in advance!

This is the Report Dataset:select distinct t.task_id,r.cross_reference,t.task_status,   dbo.GetCodeTranslation(NULL, 'INCOMPLETE_REASON', e.description) AS Incomplete_Reason, t.user_def15 FollowUpTask,t.plan_start_dttm,t.plan_end_dttm,r.cust_prob_descr as Description,t.created_dttm,(select STRING_AGG(text_rtf,+ ','+ CHAR(13)) FROM task_text tt where tt.task_id =t.task_id) WorkNotes,ru.user_def7 as coverage_code,pl.name,(select concat(address, ',',CITY,' ',ZIPPOST,',',country) from address where address_id=t.address_id) ConsumerAddress,pl.phone,pl.alternate_phone,pl.email_address,ru.model_id PNC,pr.user_def1 as MLCode,m.EXTERNAL_SYSTEM_ID as modelId,pr.user_def5 as SerialNumber,CONVERT(varchar, pr.MFG_INSTALLED_DT, 103) PurchaseDate,(select description from global_code_table where code_name='BRAND' and code_value = m.default_brand) Brand,(select description from global_code_table where code_name='ELUX_RETAILER' and code_value = pr.user_def4) Retailer,m.product_family ProductSubgroup,ip.

Hi,we would like to format some dates in the notification messages.There are functions like place_time, person_time and time_window.But is there a function to get the date only, so without the time?Reason is, we like to inform our customers about appointment via email but we don´t want to have a time in those emails.Anybody any suggestions how to archive this?ThanksBenjamin

Resources are available in Scheduling--> Resources but Unable to see resources in Planning--> Resource Data--> Resources. Any Idea what needs to be checked?

Hi dears,Is it the Turn by Turn Licence would activate the MAP Licence Key Included?I did configure the Turnbyturndirectionskey to the key provided and the TurnbyturnDirectionsprovider=BING. But still i have Map License Key Included:No.   

For customers who have a “ship to” address in their place ID, is it possible to have Requests generated by Contracts pull the ‘ship to’ address in the part needs, instead of the Customer’s default address?

Hi,I have created new screen under debrief workflow as the part of requirement and added task id field on the screen.So i am trying to fetch the current task id for that column in new screen which i have created. But i am getting below error:stringByReplacingOccurencesOfString:With Stringunrecognized selector sent to instance (Oxbcc87a88be04eeb5) Can anyone please help me on this?

Hi, We have completed work on service request 2368.  The service request has 2 scopes: 2372 and 2371.  We want to generate the Invoice Preview’s by scope which is an option.  The issue we are having is IFS is generating 1 Invoice Preview for Request ID 2368.  We are expecting an Invoice Preview for 2372 and a separate invoice preview for 2371.  See screenshots below.  Is this operator error or a fault? Screenshot of Request Cost and sales - showing 2 scopes tied to 1 request We are attempting to generate invoice preview’s by scope. 1 invoice preview generated.  We were expecting 2. 

hi allCould you please let us know how we can validate we do have the latest mapping - routing for the Greece? We are using the HTM v4 in the PSO 6.15.0.75. But we need to ensure that the data inside are accurate. Thanks in advance

Hi All,we are frequently facing issue with smart client when we are trying to login getting below error server not responding . Kindly advise  on this.   Thanks,Durga

Work Order Directive is very important for the Dispatchers who plan tasks for technicians. So, it is convenient if they can view it from the Dispatch Console page without navigating to the WO page to see what it is about. This feature is currently available for Requests.Figure 1: WO directive is not visible (unlike the Request description) in the WT table in DC  Figure 2: Directive as appeared in the Work Order PageFigure 3: Request Description 

Hi all,we´ve updated from FSM6_U25 to FSM6_U31 a few weeks ago. Now we´re facing an issue with the DebrieTaskAttachment screen.We are able to upload attachments but the attachments are not displayed in the mobile-client.What we figured out so far, it´s related to our design as it works with the base design.We´re using only the windows-client. Does anybody have the same issue or knows how to solve this issue?ThanksBenjamin 

There is a business requirement for one Location with Multiple Address ID which is missing in 25R1, this scenario was configured in 24 versions. This works in 24 versions 

Hi Allcommitting activity through schedule information tab when I change the status of an activity in PSO from Allocated to Committed, the change is being made, but after a few seconds the status changes automatically to Allocated again.Has anyone encountered something like this?       

Hi,I wanted to check if it's possible to uncommit bulk tasks at the PSO UI level. Could anyone please confirm?

Dear PSO Experts,We are experiencing very high values on Avg DTU percentage usage. Please see first screenshot.Yesterday the peak started at around midday and remained above 90% until the new automated load at 3:30 am today.Please see second screensthot for the current levels of exceptions. We have loaded 4,872 Activities in PSO with a dynamic window of 5D and an Appointment window of 21D. We are on PSO 6.13.Could the high levels of Exceptions have such a significant impact on the Avg DTU percentage usage?We are looking into the indexing of the database.I will appreciate any feedback from you if you have experience a similar scenario.Many thanksMiguel  

Hello.I have a dependent drop down on a field (req_type) where if a certain value is selected, it will display options. The issue is that when a French user selects a req_type, the values default to English (see below 1.0). How do I get the message translation to work in my client script? 1.0 showProgressIndicator();var reqType = getControlValue('request','req_type');var emptyOptions = [];var options = createCodeTableOption('','');arrayPush(emptyOptions, options);setControlOptions('request', 'user_def22', emptyOptions);if(reqType == 'EMERGENCY') { var opt1 = []; arrayPush(opt1, createCodeTableOption('EXPLOSION','Explosion')); arrayPush(opt1, createCodeTableOption('FIRE','Fire')); arrayPush(opt1, createCodeTableOption('LEAK','Leak')); arrayPush(opt1, createCodeTableOption('OTHER','Other')); arrayPush(opt1, createCodeTableOption('SMELL','Smell')); setControlOptions('request', 'user_def22', opt1);} else if(reqType == 'PICKUP_TANK' || reqType == 'CYL_RECERT_PU' || reqT

Hi Experts,Could someone help me set up the Account ID app param  in FSM in a localhost environment? I currently have it set to localhost, which directs to the localhost PSO, but I’m getting the error: "Organization not recognized." What value should I use for localhost? Best Regards,Suvini 

Hi all, Is it possible to setup a business rule that matches on a regular expression in a text field? Say a customer note, if you are looking for a particular value.  I cant see in the documentaton how to add a regex to the Expression field? or does it need to be done another way? Thanks

In 25R1, created Service Recurring for calendar with Days as 1 interval and noticed that consolidated Request is generated. by how we can generate the request for this scenario ?

Hi, I want to add a validation that triggers when a specific text line code is added, the text shouldn’t be longer than 240 characters.  Unfortunately I am getting above error message. Any Idea how the syntax needs to be?Many thanks in advance! Best regardsJacqui

 The Service Management Demystified Trilogy has been updated to 24R2. This is your one-stop shop for:Next-Generation Service Management (a.k.a. Request Management) all-up Scheduling (both Dispatch Console and PSO) for Requests and Work Orders MWO Service (with 90+% of the content applying to MWO Maintenance, too)If you find these documents helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.