Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All, I’m Having a case where customer had FSM 6 U3 and when they creates a request in Web client, they enter the Serial ID (a valid serial ID)of a product and press Tab key and the product related details (Not having to click on search icon and select the product with certain serial ID from the list) are automatically fetched as follows,  Recently, they have updated it to U7 and they are saying it doesn’t work anymore. In update 7 Web Client, when they enter the serial ID and press Tab key, nothing happens, nothing is fetched. Also it doesn’t show any errors. I checked the release notes of U7, and it mentions Tab key navigation being excluded from Web client features.

Preface - this is not an accessibility issue. My users report the 6.8 Web Client row selection and highlight colors are causing eyestrain relative to each other, the column header, and unselected rows. Example (from a ListGroup):Contrast I agree these colors do not contrast enough in some screen/lighting situations. Is there a supported way to change these colors? Would prefer to avoid poking at main_bundle.js or overriding styling at the browser. The closest topic I’ve found is this:  

In FSM Contracts, what's the difference between "Model Coverage" and "Product Coverage by Model" line types? They both seem to require a Model ID and Place ID.

How to process the integration result coming from a third party system in JSON format?As we need to process the data and map to our FSM table. 

When creating ad hoc reports, we understood that we need to consider parent child relationships when adding fields. E.g.: If we are using Request, Task and Place, the following tables are needed to create the adhoc report.The parent table will be REQUEST, and primary key will be Request_id. Hence Request_id from Request table should be added first.Next, the columns of TASK and PLACE tables, which are child tables of REQUEST table, need to be added. Note that each table should be mapped directly to the parent table with the primary key (request_id).Steps1. Add the Request_id field from REQUEST.2. Add the Task_id field from TASK.3. Preview. Data will populate4. Add more fields from TASK table.5. Add fields from place table (as place_id of PLACE table is mapped with place_id of REQUEST table)Via that guideline most columns / tables can be added without getting the error message (see https://community.ifs.com/service-fsm-touc

Hi, Does anyone knows if there is some bug on FSM 6.8 regarding access control for Person records?We are using Access Group on every record and Roles to control the access for each user (companies), nevertheless, for Person all users can see all records. Best regards,

Does anybody have any idea whether the fast sync implemented in FSM 6 update 1. If yes, how to verify that?

i am trying to create a tag <Send xmlns="http://tempuri.org/"> using XML outbound message in IFS FSM. Can anyone help me on how to configure this url using xml maps. Below is the expected output.<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" >    <soap:Body>        <Send xmlns="http://tempuri.org/">            <userid>xxxxx</userid>            <password>xxxx</password>            <SourceAddress>xx</SourceAddress>            <DestinationAddress>xxxxx</DestinationAddress>            <ShortMessage>xxxxx</ShortMessage>            <FlashSMS>xxx</FlashSMS>            <Smsc>xxxxx</Smsc>

 Hello, We are having an issue with request creation and bill to place ID’s.  When creating a new Request, we select a product that has a [product.place_id] “Located at” place ID and a different [product.place_id_owned_by]“Owned by” place id.  After the product is selected the system copies the [place.place_id] “Located at” place ID into both the [request.place_id]”Place ID” and then the place_xref ‘Place Bill to’ to the [request.place_ID_to_bill] “Bill to Place” This relationship appears to be driven by the FSM Metadata for ‘Request’ in its Default Def.   Is there a way to change the base line mapping to pull from product?What is the recommended solution? Thanks,Dan   Product Selection

Hi,Some transactions are not syncing and changes not being saved on FSM Mobile version 5.7, showing this error |ERROR|GenerateNewTaskReceivedMessage|98|EXCEPTION: The application called an interface that was marshalled for a different thread. (Exception from HRESULT: 0x8001010E ((RPC_E_WRONG_THREAD)) Does anyone know the root cause of this error ? Thanks in advance for any help you are able to provide. 

Hi,I am trying to find a way to customize fields in some wizards but not possible to find a place to do that. Could someone please advise. Example 1.Request Wizard  Example 2> Map function in Schedule Board  Appreciate for the help./Kasun

how to resolving the server names via DNS for the installation and operation of the SmartClients

Hi,  I don’t understand why the schedule value drops to zero when the first SLA expires. Could someone explain what is the logic behind it? I have an Activity with two SLA (Primary and Secondary) and the schedule value is correct within the first SLA, but after expiring the first one it drops to zero. For example one Activity with both SLA active in PSO appears: Nevertheless the same Activity with the first SLA already expired appears:  At FSM all time commits are with the expected status: Be

Hi,Can someone please clarify when considering scheduling concentrations in FSM, What are bellow concepts referring to.  Duration of activity Regions AvailabilityThis information will be useful to investigate an error reported on resource allocation.Thanks 

Hi All,Does anyone have recommendations on how to mass-insert records from a XML Hierarchy select? Our goal is to automatically add “person_place - PORTAL_PLACE” records when a new place is created in FSM, based on the place’s global_name.     i.e.    new place (PlaceA) is added for global_name (Spencer)hierarchy select retrieves all person_id’s for people that have Portal_Place entries for “Spencer” Mass-insert inserts a new person_place record for “PlaceA” for the people identified in the Hierarchy Select. We tried with Mass_Update, which seems to be limited to “update” or “delete” only..  we can’t insert new entrieswe tried with Perform_batch, but the insert portion only applies to the 1st result of the hierarchy select (multiple results, always just 1 insert) sample of the perform batch: <perform_batch><hierarchy_select result_name="

We have been trying for some time to get the Android Studio emulator with IFS FSM Mobile App installed to initialise.  Versions tried FSM6u8 and FSM6u9. Our Dev environment cannot be opened up to the internet therefore, all traffic is internal. Below is where we are at:The emulator successfully connects to the FSM Mobile Web service and allows us to pull down the app via the Emulator Web Browser. The APK is installed and allows the user to enter the credentials and the authenticates. The entry in the Mobile Dashboard  shows that the device record is written. During initialisation: The App Server creates all the files needed in the mobiledb as expected. The Web Server stores the files in the Download folder as expected. Finally looking at the emulator, in the Downloads folder all files are marked as “Queued” and

Hi, We are facing an issue regarding Task synchronization with mobile devices. Although we have set some constrains based on Task Status and Task type (working as expected when the device is initialized) they are not working in real time sync. Do you know which queries controls the real time sync? What’s the difference between real time sync and device initialization? Best regards,João Oliveira

Hi, What is the logic behind Time Commit status? I was trying to understand if there is any App Parameter or Business Rule which controls it, but I’m not finding anything.  I’m asking this because in our solution we have a Business Rule which creates task time commits with status ACTIVE, but FSM automatically changes it to NOT_MONITORED. I check on previous FSM version (FSM 6.6) and this TC_STATUS (FSM Code) does not exist, is this new with version 6.7 or 6.8? Best regards,João Oliveira

Anyone know how to check the Metrix version of SQL server database ? Stuck with this issue. Need to check if database has the same Metrix version.**Database exists in the server and security permissions are already given. 

Is there a way to recycle just the FSM Mobile application pool for an Azure installation? 

Dear Experts, Can anybody tell me after getting the request input from foreign system how we can send the data from FSM to foreign system immediately.For example:If they request for Request Id = ‘200’ that is inbound to FSM.Immediately FSM needs to send details like place id, priority, request status for the that particular request = ‘200’ as a immediate response.Can anybody tell me how we can configure this in FSM.Any inputs or suggestion is highly appreciated. Thanks,Kaustav 

I’m hoping someone might have some experience that could get us to the next step in troubleshooting as we are at a bit of a standstill.Does anyone know how many customers are on Aurena Native, MWO?Issue: When I run the MWO Service 10 app, I am continuously getting a time-out error during sync at the point where it is “Waiting for Server”. Details:We are in the middle of our upgrade going from Apps8 to Apps10. Everything is IFS, not FSM, so IFS MWO only.TAS is installedWe intend to use Aurena Native, not RTMAll necessary System Parameter setup was done between our database architect and IFS’s TAS specialistThe setup for the user for my test case was verified by IFS SME as being correct (for both user setup and mobile user setup)Our url is internal only at this time and I am accessing it internallyThere are no errors in the logs.In the Mobile User Log, the last action is consistently “Initialize data W

Hi,We have been experiencing the following challenge in FSM 6u6, which is dating back to at least FSM 5.5.2. When posting a Shipment or Receipt where there are many unit rows per detail line, even the asynchronous process seems to time out.  Example picture below.the shipment record has 1 part need, requesting 1728 serialized items to shipthe shipment is generated with 1 shipment_detail row, containing 1728 shipment_unit rows  When posting this shipment; the system processes asynchronously.after approximately 5-minutes, the run log updates to “Complete with Errors”.  and performed a rollback because it was simply not able to process the quantity of units. 

When archiving old records in FSM, we came across the below tables which has high number of rows in DB. Table                                                      Number of rows MX_U                                                     3853707649THREESIXTY_OUTPUT_HISTORY    1203634PERSON_LOGIN_HISTORY                482363CONTACT                                              1408553 What is the use of table MX_U ? Can we cleanup old records ?  Is there any built-in cleanup mechanism for  THREESIXTY_OUTPUT_HISTORY and PERSON_LOGIN_HISTORY ?  If no, should we consider cleaning up old records?  It seems that the CONTACT table also holds the same records as present in TASK_CONTACT table. When archiving, the TASK_CONTACT are getting archived but not from the CONTACT table. How can we archive CONTACT records as well ? 

Hello,  Our techs have been entering request notes through the mobile app and we’d like to change the design so that their notes are saved at the task level.I’m trying to add the screen named DebriefTaskTextFeed to the Debrief workflow but don’t see a way to do that.There are many screens that are unchecked (not used) in the debrief workflow, but DebriefTaskTextFeed isn’t in the list. How can I add this screen to the debrief workflow?