FSM6u10 Customer Portal Attachments

Dear @MartinF,

I tested the reported situation in FSM 6 upd 10 environment, by uploading 3 files (image / doc / zip) to a request via Customer Portal itself and 2 more images files from Web Client and Smart Client. Those files got listed in the Customer Portal and the thumbnails were displayed as expected.

When the same was checked via the DevTools – Network, we could see those files were received by the Client end successfully.

When you click on the thumbnail, nothing will happen. If I am not mistaken, that is the expected behavior.

But, when you click on the link (the name of the attachment), the file will get downloaded without any problem. I cross-checked the size and it is also matching to the originally uploaded one.

Further, when I inspected the elements of the web page, I noticed that, those Attachment Name are bound to the base64 codes of the attachments.

You can manually download the file using the link (href) code as well.

Hope this information will help you to understand the issue and investigate further if required.

@Ruchira Jayasinghe

Thanks for the response. We have now discovered however that it is not attachments that were causing our original issue.  We had an error popup (timeout) and initially thought that it was the attachments not loading, but it is acutally the code that displayes the created date on the page for the Notes, we have 64 notes on the particular request. If we remove the code that subscribes the created_dttm field on the form then the request appears without issue and all the attachments load a lot more quickly