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HTM event error

  • 27 September 2021
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V
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Hello Experts,

I have setup the HTM parameters properly and HTM dB setup when installing as well. it is licensed properly. 
 

I get these errors for ABE and DSE services. a HTM re-installation is in place just to rule out any installation issues.
Is there anything else that I should look in to?

 

Many thanks in advance,

Vinu.

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Best answer by VinuP 30 September 2021, 20:56

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V
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Userlevel 6
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Issues was able to solve by re-connecting the connection string properly.
Things to check:

  • HTM database connections string connected to the DSE from the installer or if the PSO version higher than 6.7 from the SWB > Administrator > Connection strings
  • Parameters ‘HierarchicalDatabaseMatrixId’ value to setup according to your license (refer Scheduling Concepts - Travel>Appendix One: HTM Matrices And Size for more information)
  • Parameter ‘TravelCalculationOption’ value as ‘HierarchicalTravelMatrix.
  • HTM verification file to be sent successfully and the PSO SWB  > Administrator > Events should include a message like “Travel Database contains Matrix …….” 

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