Hi Team,
We are greeting error as data member specified by req_status can not be found once we change task status to closed.
I checked any BR or client scripts triggering but no BR or client script we wrote for request status.
Please find below screenshot for error details. Please suggest how to solve this issue
Regards,
Ramya
Best answer by Erin McQuestion
Check the App Param named AUTO_COMPLETE_REQUEST_STATUS which identifies the status (REQ_STATUS) to set on a request when the request is automatically completed.
If the App Param named AUTO_COMPLETE_REQUEST is set to ‘Y’, and the App Param named AUTO_COMPLETE_REQUEST_STATUS is NULL, this is likely the error that would be generated.
Check the App Param named AUTO_COMPLETE_REQUEST_STATUS which identifies the status (REQ_STATUS) to set on a request when the request is automatically completed.
If the App Param named AUTO_COMPLETE_REQUEST is set to ‘Y’, and the App Param named AUTO_COMPLETE_REQUEST_STATUS is NULL, this is likely the error that would be generated.
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