Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can anyone help me to understand why am I loosing the reference from the lastscreen controlkey ?  I’m not sure which one I should use: getcurrentkey or getcontrolvalue. For me is not clear. Anyhow it is not fetching the selected Attribute from the list. Any ideas ?

Hi, I need to implement a lobby in FSM which navigates to a cloud page and need to pass the place_id(stored in the database) as a parameter.  please advise on how we can add a parameter to a URL in a lobby in FSM.The link to the cloud page that we need to access(parameter is highlighted): https://tracker-cfg.ifs.cloud/main/ifsapplications/web/page/CustomerInvoiceAnalysis/Form;$filter=%28Identity%20eq%20'CMWCUS001'%29 Thank you.

Hi Team,I’m using the Attachment functionality in mobile to capture attachments for ESCALATION table.From the  mobile screen by using the Attachment icon of (user_def13 field inside escalation table).After uploading  an attachment and while saving  the record , the data inserted in to user_def13 field as a negative integer value such as -1, -2, etc., in the DB instead of the filepath.To solve this issue, we followed the below steps:1-We created a table called "c_escalation_attachment."2-In that, we added columns attachment ID, escalation ID, and c_user_def1.Then, we mapped the relationship, one with the escalation table and one with the attachment table.Then, in the default definition, we mapped c_user_def1 with the attachment_name of attachment table.After that, we also mapped the c_escalation_attachment table in the escalation table.Then, in the mobile version, we added the same c_user_def1 as the attachment field and tried to insert the data again.After filling in the data and submi

I am currently facing issue with my IFS Application. It seems that error is appearing on every pages as shown below.I suspect this might have occurred because I mistakenly deployed some components (FNDBAS, APPSRV, ENTERP) files which were not required to deploy while I was doing the practices in the training environment of Mobile Development Training.Could anyone please guide me how to resolve it. Thanks,Sumit 

HI,In mobile I am hiding few fields based on the drop down selection.Can someone help me giving some basic syntax examples. Like I need to hide X field based on Y fields drop down selection(Say Z). Thanks In Advance,Pinmaya 

One of our customer is looking to use TOM TOM for GIS integration for Field force enablement and Unit location visualization inside IFS Cloud in Dispatch Console Map.Please Note: They are currently not using PSO.While we understand ESRI and Google maps is what IFS gives out of the BOX, is there any option to connect using TOM TOM without customization, or do we have any connector via which it can be done directly on IFS Cloud?

Step1 :  We have created a new workflow in fsm for sample application.step2: we have created a new task type for the workflow.step 3: when we are going to assign a task (with newly created task type) to user that is not reflecting inside the mobile application in job screen. step 4: Inside this new workflow if we assign task (with pre-existing task type) to user then its work fine. Could you Please help us to resolve this issue as we are mentioned in step 3..

Hello, I’d like to copy a service quotation. How might I go about doing this? I see that Sales Quotations and Customer Orders have a copy button and page, would I need to create a new page and projection to accomplish this?Thanks,Bryan

Hi all.I need to be able to navigate to a survey using the client script. The goToScreen() function does not seem to allow this and gives a null reference error. Here is the line I am using: goToScreen("DebriefSurvey5");The idea is to press a button to go to an individual survey.Another instance I need to do this is when I want to sometimes not show a mandatory survey that is followed by another survey. I need to be able to navigate to a survey screen in this case.

Hi all,When I fetch a Part (in mobile), it will be cut off if there are more then 8 numbers after the . (dot). The field is a String, adjusting the metadata hasn't been succesfull so far. However the value is correct in a Alert, but when pushing the data via a savadatatransaction the value is cut off again..See screenshot.  

Dear FMS experts.I have a commitment notification (email) via a Business Rule (BR) that is sent as Request have ETA in jeopardy. The existing BR updates the Request Events and add a Event Type “Sent Email” that triggers and email that is hardcoded to one individual email address.The new requirement is to send the email to different recipients, such as engineers and manager[1] I am struggling to find how the Event Type “Sent Email” is linked to a singular email address[2] can I modify the XML message to include a parameters that look at engineer and manager?Please see the BR in the next screenshot and XML_message code

In core MWO application, there are some functionalities only available in the MWO navigator section, not as separate tiles (Ex: My Misc Allocations, My Work calendar).However, if mwo users wish to see them as tiles we can add it via Navigator designer.But the problem is that when the new tiles are added, they are being added to the mwo navigator as well. Therefore, they end up as duplicates in the mwo navigator. Is there a way to keep only one entry in mwo navigator, such as hiding unnecessary items from navigator? So the questions are; how do get the standard items to be visible in the Dasbhoard OR how do I remove the standard items from the Navigator?Thanks and Regards, 

Hi there,My team is trying to create a Consultation role (CONSULTA) that only allows users to read information on the different screens of FSM without editing anything. Therefore, we would like to prevent tasks from being dragged to the board on the scheduleboard screen, and thus assigned. We have already tried to set the functions, in the role, associated with the scheduleboard to read only (picture below): But we are still able to drag and assign tasks.In addition, as an alternative, we have also tried to create a validation business rule that triggers an error message when someone with a Consultation user role tries to assign a task on the scheduleboard (picture below):However, this rule is also not working, because when we have more than one role associated with a user (For example, in this case the consultation role and team roles), the person_role.user_role input is only selecting one of these roles to use in the condition, so the rule does not work as it should for certain cases

Hey guys!Do you know where I can remove the dropdown header in the Web Client that includes the Shift Status and Profile options?We have already tried disabling the 'My Profile' function in the Menu Role, but it still appears in the dropdown menu and the data can still be edited.Alterations:Results after alterations:Expected result: Thank you in advance!Best regards

We have an expression field called ‘Total Price’ on our Request screen that contains the formula below.sum(part_need.extended_price). Also shown below.This was created by a consultant some years ago. What has been reported by users is that is counts the part need lines twice. Example below where the Total Price calculates as double the expected value.On investigating I noticed that the part need table does not have a field called extended price so I dont know how this works at all.Further investigation reveals that when only the part need is present the Total Price calculates correctly. Only when the part need is shipped to create a part usage goes the value double. This would suggest that although the formula below seemingly sums only part needs. It is in fact summing part needs and part usages.sum(part_need.extended_price)Any advide would be appreciated.Thanks,Barry

Hi All,What is the syntax to hide fields based on uncheck of a check box in mobile. In short I want to hide 2 mobile fields when the other field checkbox is unchecked(unticked). For example I want to hide part id and quantity when the From Part Needs check box is unchecked on the below mobile screen.   Thanks in Advance,Pinmaya

Hello, we have recently received the upgrade package for FSM6u30 and there is a conflict related to the supported version of iOS.  The Upgrade Guide indicates:IOS - Any device running iOS 12 through iOS 17 (including iPadOS) is supported. but the Release Notes indicate:IOS 18 SUPPORT - Support for Apple iOS 18 is now available in this release.  Can someone please confirm which is correct?Thank you,Richard

 Hi All,while generating report getting below error  not able to figure it out from where this issue is occurring.Kindly suggest how to fix this. Thanks,Durga

The notification_log table in our databse is the largest table at 4.3GB. It has been logging all notifications since 2014.We only need perhaps 6 months of transactions in here. Does the application have any means to purge this table or is it something we would need to do in SQL?Thanks,Barry

Hello everyone,Our customer wants to see the customer name and then the customer ID in the activity, currently there is the Activity ID:  Attributes have already been created: We have adjusted the ActivityLabel under Parameters with the corresponding values, but no changes are displayed in PSO, instead an error message appears. Does anyone have any advice? Thank you!

Hello everyone,When a mass change is made in PSO, the current time is displayed. Our customer would like the time to jump to 0 for mass changes, is there a way to do this? Unfortunately I could not find anything.Many thanks in advance! 

Hi Team,I am getting error in my client script.Below find the detail requirementTable - ESCALATIONCOLUMN - USER_DEF12 , USER_DEF5User_def12 (dropdown) contains - BRT_BUS,AMT_BUS user_def5 (text box)- bus_noThe user wants that if user_def12 is AMT_BUS , then the bus number should belong to AMT. Otherwise, it should throw an error saying "Bus number is not valid." They have provided all the bus no . so I have added those bus no in the global_code_table. So for this i have created a client script Below find my scriptvar transittype = getControlValue("escalation", "user_def12");if (transittype == "AMT_BUS") {      var busNumber = getControlValue("escalation", "user_def5");    var query = stringFormat("SELECT code_value FROM global_code_table WHERE code_name = 'IN_AHM_AMT_BUS_NO' AND Description = '{0}' AND code_value = '{1}'", transittype, busNumber);    var regno = getDBValue(query);    if (regno) {        // If regno is not null or empty, it means the bus number is correct        alert("

Hi All, When I am trying to use a filter parameter which is a number in lobby filter in fsm ,it is not giving output in lobby query preview or in lobby ui as I am trying to filter records based on current date and current date - x days where x is the parameter in the filter .Also I am using datedifffunction in query used in fetching records where I am using the parameter X,it is also not working.I need to get data based on certain range data which will be user input

Hi All,I want to add a new field in the part lookup.Like when a user clicks on part lookup column in mobile he can also see Rx material id(part info)along with the part id.Below is my code please guide anything is missing. var partId = getControlValue('external_ref','part');var rex = getUserInfo('part_id');var rexID = getDBValue(stringFormat("SELECT external_ref FROM PART WHERE part_id='{0}'"rex,));setControlValue('external_ref','part id',rexID);

Hello,After updating the PSO to version 6.14.0.38, I’ve noticed that a lot of errors appear in the Events tab:ErrorARCFailed to select from ARC_Snapshot_Timetable_Usage.Going on deeper details, we can see Oracle error:Database Error: 936 Oracle.ManagedDataAccess.Client.OracleException (0x80004005): ORA-00936: missing expression https://docs.oracle.com/error-help/db/ora-00936/ at OracleInternal.ServiceObjects.OracleFailoverMgrImpl.OnError(OracleConnection connection, CallHistoryRecord chr, Object mi, Exception ex, Boolean bTopLevelCall, Boolean& bCanRecordNewCall) at Oracle.ManagedDataAccess.Client.OracleCommand.ExecuteDbDataReader(CommandBehavior behavior) at ThreeSixty.DAL.DBAccess.RetrieveData(IDbCommand command, DataTable dtTableToSelect, Boolean bCheckForDuplicates, Boolean bFirstRowOnly, Boolean bAdditionalRows, List`1 lstrExcludedColumns)Looks like some sql definiton error from ARC service...but I couldn’t find the rootcause of it.We have 3 environments of PSO, after the 6.14