Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Community,I am wondering if we can call a client script in to other client script on web client , basically Idea is to reuse the code.Kind regards,Arti Sagar

Hello,I am not sure why our task.schedule_value is changing from 20000 to 38000. BR 99 is set up to update task.schedule_value to 20000.Response Code value is blank. 

Hi Community.  On the request contract in created an invoice plan to invoice every day and I check the box “allow batch invoicing”. I created a contract line, linked to this invoice plan, with a sales parts. My goal is then to have a batch that create my invoice every time my invoice period is completed.  In service management, it is possible to use “invoicing of service contract”. So I complete all the information, with the right ID contract, and press finish. My database process is working well but on my request contract my invoice is not created. For information, I am working on IFS 22R2 SU9. Is there any possibility to create a batch to invoice on request contract ? Is this “invoicing of service contract” working as designed ? Is this functionnality will be available in future release.  Thanks for help ! 

Extension to PSO to FSM Unavailability Integration | IFS Community Can you please include the features to have comprehensive synchronization of Calendar Exceptions & Shift Definitions from PSO to FSM.

Following the upgrade from PSO 6.10.0.17 to 6.14.0.65 and FSM 6 Update 25 to Update 31, we are experiencing unexpected behavior where fixed tasks are shifting overnight to different time slots.These tasks have fixed start and end times and should remain static once scheduled. No changes have been made to the underlying task data, configuration or scheduling constraints. Despite this, the planning board shows tasks in new positions each morning.We are investigating potential causes and are curious if any changes introduced in PSO 6.14.0.65 or FSM 6.31 may affect how fixed tasks are handled or persisted. Has anyone experienced similar behavior, or is there an explanation or setting we might have overlooked?Any insights would be greatly appreciated!Best regards,Jan-Willem Koster

Hi,What permission is required to be able to press the Optimize button in Certificates?The user has Supervisor rights. Thanks - Rob  

I have a serialized part and we are trying to do shipment in FSM for that. However we are getting Column Bin ID(s) in table stock serial have invalid values.We are not maintaining any bins in the application and hence the serial is available in location directly.Anyone faced this issue??? What could be the reason for the same. 

What would cause a time clock to duplicate its output?We currently have two timeclocks to create non part usage lines, one for travel time and one for labor. However it seems like in some situations a duplicate labor line is created TravelStart - Enroute, End - In processLabour Start - In process, End - Wrap up Has anyone seen something similar? What is causing the ‘resume’ entry and is it related?

 Facing a problem with an image in a custom report.As we need to draw a sketch on paper and take a photo of this drawing and put it in the report in a large space, we are losing resolution.Attached you can find the screen shot for the reference. The requirement is to capture picture and upload that.Do you have any solution what we can do to ensure that the photo doesn't lose resolution and is clear?Please suggest Thanks and regards Aishwarya Mishra

Hi,  We currently have two separate customers, belonging to the same group of companies, sharing the same IFS Cloud environment. The two companies are mapped in the system as two different companies, with different sites, warehouses and resource groups. The Service Catalogues and standard tasks are also different. However, Company A and B have common customers, with different contracts with them, and offer different services. When creating the New Request, once the customer has been chosen, the Service Catalogues to be chosen from are all those in the system.Is there a way to allow Company A, to see only service catalog used by Company A and Company B, only those used by Company B? Is it necessary to act on the permission sets? Is there a solution currently in use to handle cases like this?ThanksStefania

Hi,I am trying to get receiving ids that have inventory_adjusted set to Y (receiving items that are Posted - Full) to sync to mobile for a mobile customization that I am working on in FSM 6.I have removed some extract restrictions I had previously for the Extract for the RECEIVING table and am getting all the columns for Receiving.I have attached screenshots of the extract and sync rule for receiving.Please see the ownership, initial, and related queries for Receiving below: Ownership Query:<hierarchy_select><primary_table>receiving_ownership_view</primary_table><from><table>receiving_ownership_view</table></from><attrs><attr>receiving_ownership_view.person_id</attr></attrs><where><data_constraint><constraint><left_operand>receiving_ownership_view.receiving_id</left_operand><operator>eq</operator><right_operand>{RECEIVING_ID}</right_operand></constraint></dat

Hi,  We have to setup milestones for a task and those milestone should be reflected on scheduleboard once it`s reach to a milestoneCan it be possible to create generic milestones and those should be reflected on scheduleboard as well.

whenever we are deleting attachments from FSM UI and physical attachment still exist in //M5attachments  folder.  how can we identify and cleanup orphan records from //M5attachment folder ?

Hi All,After enabling the SPLIT_ALLOWED flag in FSM the task is getting removed from PSO activities. Unfortunately, we don't have access to the Server Logs (chasing IFS Cloud team for the same). Any pointer to investigate the same will be of great help.Thanks

In the time types defined for FSM module, I have attached a calendar thinking it will automatically set default timing/start & stop time for a resource working for that site but when I select this in MWO, I still need to enter the start & stop manually.I chose this time type but start time is not auto populated 

We are working on the IFS Cloud Service Order Management (Virtual Blended Course) and, since we don't know the version of IFS Cloud being used, could someone please tell us which version is shown in the videos?

Hi ALL,When we click on adjust to schedule that button did not allocate  the technician according to its shift pattern. how to solve this ? 

Has anyone here developed iOS apps that support zoom function or larger text sizes? When I increase the text size on the FSM Mobile iOS app, then I cannot scroll down to the bottom text field (task_text.text). Any suggestions? Thanks!

When we open service report from IFS cloud we don’t see time report in UAT environment but in CFG environment we can clearly see {As per below screenshot} . Is there any other setting that we are missing in UAT ? 

Hi,Need to implement below business flow in IFS Cloud.please suggest best module to use Case --> WorkOrder -> FSE Assignment --> FSE Mobilization --> Time and Expense Entry --> Daily Work Entry --> FSE Ticket. We only want to track FSE work and their time/work/expense and that too daily.There are 2 modules in FSMService Management and Service in IFS Cloud, please suggest which module to use.  

Hi Experts, Can someone please help me add an advanced filter to Work Order screen where I can get all the WOs closed since 12 AM CET (irrespective of the timezone from which I am logged into the webclient)?

Hi Experts,There is a sceanario for a customer as following.When a specific part is requested by technician through FSM mobile, a part need is created and it will be issued to the mobile.When part need is issued normally stock amount is reduced from the location and added back to technician's location.Could you please advise me is there anyway that i can restrict the addition of stock quantity into technician's location.Thank you for your support.Regards,Heshala.

Enhancement DescriptionIn IFS PSO version 6.16.0.44, when a technician is manually allocated two long-duration activities in parallel at the same location, the visit-splitting behavior is inconsistent. Although both activities exceed the technician’s shift duration, only one activity is automatically divided into multiple visits aligned with the technician’s working shifts. The other activity remains as a single continuous visit and extends through non-working hours, including overnight periods.This behavior occurs specifically in scenarios involving manual parallel allocations. While the standard optimization engine correctly applies visit-splitting logic for long activities during automated scheduling, this logic is not consistently re-applied when activities are manually allocated in parallel. As a result, activities with identical characteristics—same duration, same location, and same assigned technician—can be treated differently from a visit segmentation perspective.Business Impa

Dear Team, How to configure the immediate dispatch upon scheduling in PSO 

MOBILE_WORK_ORDER_LTU permission set is missing for 24R1 in the share point. Is there a change in process on how to get this permission set for 24R1. The other LTU permission sets are present in 24R1 share point. https://ifs.sharepoint.com/sites/IFSCloudProdInfo/SitePages/IFS-Cloud-24R1.aspxProduct Version: 24.1.0