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Question

Work Order and Outlook Integration


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Can anyone advise if there is anything pre-built to push data from work orders/work tasks to the calendar in outlook?

 

I was on a call with a customer who is currently using apps 10, and they are asking if there is anything like a connector out of the box that allows a schedule work task to push onto the scheduled resource’s outlook calendar. So as an example, a job gets scheduled tomorrow from 9-11 AM, so a meeting would auto generate on the technician’s outlook calendar from 9-11 with applicable information such as the address.

This same question goes for IFS Cloud as well.

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Lee Pinchbeck
Ultimate Hero
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Hi @justinmoon,

There is no connector to Outlook that I am aware of for FSM. You can set an extract or notification to send an email to a particular email address given a particular trigger but it has no understanding of the recipient mail provider.

Perhaps there is a way to set a rule that will create a calendar entry using the content of one of those emails when it arrives? That will be a question for Outlook.

It would be worth adding this to Ideas in Community to see if this can be added to Cloud in the future.

Kind regards,

Lee Pinchbeck

 


namouk
Do Gooder (Customer)
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  • Do Gooder (Customer)
  • May 27, 2022

Hi @justinmoon ,

We have developed a solution to send Work Task Assignment to Outlook calendar using Microsoft Graph API. Our solution is used by an App10 customer. 

 

Regards,

Namal


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