Our requirement is that one person should be allowed to work in 2 different teams in 2 different shifts. In person record we are able to add only one Calendar ID . How it can be handled in IFS FSM to meet this requirement. (G2330348)
Userlevel 7
+24
Hi
If I am understanding the bigger picture here it is that the is a technician that works half the week in one team and the other half in another but the technician is being assigned tasks for either team no matter the day of the week.
I believe this is because the scheduling will not check which team the roster was generated for, only that the technician is available to work and the teams that they are a member of.
It may be best to configure this using a time sensitive skill i.e. skill one is only valid sun-wed skill two is only valid thur-sat. That should then stop skill one tasks being assigned thurs-sat and skill two tasks on sun-weds.
Kind regards,
Lee Pinchbeck
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