Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2767 Topics

RamyaSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Model Window screen

Hi, Can anyone suggest how to create model window screen(like about screen ) in FSM.

4 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.7 - Contract Manager Error

When generating the tasks from a contract using PM Contract Manager i get an error in the run log the error states “There is no row at position -1.” i re-created the contract and the results are the same. any idea what this is referring to?

4 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Web Client Portal

Can anyone please tell me how i can do some admin level changes in Web client portal.i want to do some customization that should affect on the web client. Do I need to do some code level .dll customization for that as there is limited option to do the changes from the smart client back end which reflects on the Web client.

4 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Mobile Access

Hi can anyone please tell me how to install FSM mobile service in my Mobile.Now i am using mobile service through NOX mobile emulator but i want to use the service in my mobile phone only. I tried to download the service in mobile through but its not connecting its saying localhost refused to connect.Remember the FSM i installed is on premise installation only with my local IIS server. Please help me how i can use FSM mobility service in my Mobile.

4 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Reports

When i am trying to print a custom SSRS report from FSM Reports screen it is redirecting me to the Web browser where it is not printing. I want to print that report within FSM report window.Some application parameter i need to check for this in APP PARAMS, Can somebody please tell how i can fix this. Remember i can print baseline reports within my FSM Reporting window.

4 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Web Client Portal Access

While accessing the FSM Web Client Portal from IIS server.It is throwing 500.19 Internal Server error. How to solve this error. Remember that its an on premise installed web client portals. I believe i need to do some configuration in the web config file.Can someone tell me what i need to do?

4 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.4 Technician Portal

We have just installed FSM 6.4 in our test environment, but cant find how to access the Technician Portal. We installed the Web Client (of which i understand the Technician Portal is part of?), however if we try and log in as a TECHPORTAL licence we get an error stating user is only configured for Tech Portal access. So how do we log in as Tech Portal? Thanks in advance

4 years ago

MuthujayashreeSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - data reflection in back office

hi can anyone tell how to reflect the data to smart client or back office . i am wrote a script for mobile using the setdbvalue(stringformat(“update person set user_def12=’{0}’ where peron_id =’{1}’”,y,personid)); here y and personid is parameters that i am passing . the script executes but the data is not reflected in back office or smart client , so anyone tell me how this can be archived . thanks in advance .

4 years ago

MuthujayashreeSidekick

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile

Hi can anyone tell me , how to update the value back to the database when we are using setDBValue function in script for mobile.

4 years ago

jolsonDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile sync and scripting

Hello everyone, Is it possible for FSM Mobile execute a custom script during a sync? My goal is to leverage a script to force a sync on another application on the mobile device after or during a sync in FSM. Thanks, Jack Olson

4 years ago

Subash PereraHero (Employee)

published in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ANNOUNCEMENT: Apple VPP important Information : move VPP to ABM

As communicated by Apple, the Apple Volume Purchase Program (VPP) will cease to exist and it is replaced by Apple Business Manager (ABM).As a result of the above, customers using mobile applications from IFS distributed previously through VPP need to change their distribution method to use an ABM account instead for receiving IFS apps All customers who have VPP accounts should be aware of that they need to move to ABM. Apple changed the links to redirect them to the new program, and new links are required to get to the VPP program: https://vpp.itunes.apple.com/ . Once there, customers are reminded to update to Apple Business Manager. Once they have enrolled in ABM, they create a Location for each VPP account and invite the VPP Purchaser. All apps should continue to operate without issue The IFS/Partner App Manager needs to make sure to add the Organization ID to Pricing and Availability when sending the new app version to the customer . (customers can only have the Organization ID

2030

4 years ago

Chandima AthukoralaHero (Employee)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Forthcoming Apple change affecting FSM Customers Running Old Updates of 5.7 and 6

Impact on IFS Customers Apple have enforced a policy that all applications must be built using the iOS 13 SDK (Xcode11) by the 30th June 2020. From this date, new submissions of new or existing apps that are not built on this version will not be accepted into the store. FSM 5.7 Update 10 and FSM 6 Update 5 both comply with this requirement. Previous versions of FSM do not comply with this requirement. Another part of our application is affected by these changes from Apple. Our photo redlining/editing tool is no longer supported and has been removed from FSM 5.7 Update 10 and FSM 6 Update 5. It is our intention to reintroduce this capability by embedding a different 3rd party controller in a future update of FSM 6 once an appropriate tool is selected. Why does this matter? If you have modified the FSM mobile application on iOS and have not had your app accepted by this date, any new submissions of that app will be refused. This change does not affect existing apps that are already subm

4 years ago

InfAnkurSSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM Overview, features and functions

New to FSM. Can someone please share any presentation on IFS FSM its functions, features and how to use FSM

4 years ago

Anjula PriyanathSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6U3 - Mass Update for Task

I found the issue in Mass update of tasks in FSM 6U3 fresh installation. It seems, the bug in 6.3 and it works fine in 6.4 (refer image 02 for 6.3 issue) However, I have to fix this for a 6.3 customer without upgrade to 6.4 Anybody have workaround for this? Or else did I do something wrong? Note - You can find the mass update for task from the dropdown in task search button. (image 01) Image 01 Image 02 This should be changed to Completed status and Processed count should be 4(equal to Total).

4 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Integration

Can anyone please guide me what is the use of MPM in FSM and how it works in our application? one normal sample will be very helpful.

4 years ago

Kasun ManurangaSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IQA function in FSM

Hi All, In FSM there is this IQA function that we can choose either in REQUEST, RAM also in Warehouse Portal. Question is can we make it Mandatory to perform for example when starting a Request? Else no one will use it or they can skip, appreciate for your assistance. Requirement is we need to set it Mandatory. Thank You, Kasun

4 years ago

sujayDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Explicit Call Business Rule

Can any one suggest how explicit call as execution point in FSM business rule will work. One sample data will be very helpful.

4 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Repair Center

Can someone tell me what is non part usage disposition?Where to use this concept in our FSM application.One sample data will be good to understand the concept.

4 years ago

AbhinavcSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Any way to add shortcuts globally for all the users in FSM Smart Client?

is there any way where we can add the shortcuts globally for all the users.

4 years ago

AbhinavcSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Independent Surveys outside Tasks, is it possible to have surveys outside the tasks , as a morning Procedure

I am aware in FSM the surveys are always linked with Tasks , but is it possible to have surveys as independent objects and not linked with any tasks , like a morning routine for the technicians.

4 years ago

kaustavDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM- Perform Definitions

There is a screen called Perform Definitions under Studio menu. What is the use of that screen. Can anyone suggest me. Any sample data relating to this will be helpful. Thanks in advance.

4 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Default Pop Up Blocking

Can Someone tell how we can block the default pop up which is being occurred by the customized client script(baseline client script also),if we apply that script to any screen. Like in this screenshot i have applied one client script to work order screen(Request screen).Functionality wise the script is working fine but the default pop up is coming.i just want to block that pop up.How can i do that?

4 years ago

PinmayaKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Input XML Business Rule

Can anyone please help me with how Input XML FSM business rule will work.However i know the XML business rule and how its is working.But i want to know whats the use of input XML and how it is different from normal XML Business Rule. One sample of input XML will be very helpful.

4 years ago

ANILREDDYDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Request ID Sequence Generation

Can anybody Recommend how to Generate Request ID Sequence based on Static Value. Like The Request ID is been Generated from ‘1’ but I need My request ID should start from 5000 and the counter should begin from 5000. One Sample would be very helpful. Thanks in Advance.

4 years ago

jbernardoHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mass Update Running - Unsure for what

Checking our run log, there have been minimum of 2,500 mass updates within the last minute. We have our row limit to 2,500 so no idea how many more it could be at this time. This is all being done on my username. I have done nothing in FSM today. This was happening yesterday as well. How can i find out what is triggering these and how to stop it? There is no information to tell me what is triggering it. They all look like this:

4 years ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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