Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi Experts, Every 10 minutes a set of exceptions is being logged in the Server Log. This is happening in both Prod and Test environment and not in conjunction with any of our scheduled processes.No test plan for this, exceptions are being thrown every 10 minutes in all the client environments.No impact to any of the users as well because of this exceptions as well.We couldn’t find the root cause for this exceptions. A snippet of server log retrieved with maximum levels is given below,Timestamp: 2022-03-24T09:46:23.5209896-04:00Message: Exception Message : The following system level exception was generated by the application: There is no row at position 0.Contact your system administrator for assistance. The server log or event log may contain more details about the error.Source : Not AvailableTarget Site : Not AvailableHelp Link : Not AvailableInner exception message : There is no row at posi

Hello,Is there a way to store the image in database through odata? there are options to pass the image URL and set "stored": "Y" allows to store the image in database. But look for an option to pass the binary or base64 value of an image and store in database directly. 

Every two weeks or so, my technicians have to uninstall and reinstall the IFS app, even when we haven’t deployed any changes to the application.  We thought it might have something to do with the Microsoft patches our IT team has to run every weekend.  Has anyone else seen this issue?

Hi, Is it possible to apply dynamic filters in lookup based on condition ? for example in stock lookup, filter which is applied should work only for serial part and should not work for non serial part.Kindly suggest on same. Regards,Ramya 

Is it possible to use HTTP Authentication with FSM Mobile. Despite being cleartext authentication, behind HTTPS it should provide encryption. Can we change the paths used fromhttps://fsmmobile.domain.com/fsmmobilepath/tohttps://httpauthusername:httpauthpassword@fsmmobile.domain.com/fsmmobilepath/?This would be a different username/password per user on a reverse proxy (where we’d configure it) rather than a global username/password for all users. So more a question of whether the FSM Mobile client supports HTTP Authentication than the server, as the server would be oblivious.

FSM w3wp worker process is not releasing the memory even no one is accessing the application. W3wp worker process is consuming a lot of cpu  that is downgrading the performance of the FSM application. But even no one is accessing the application and no back ground job is running also the W3wp worker process CPU if not reducing. Only after recycling the Application pool the worker process cpu is reduced to low and we are able to access the application.

Can anyone provide the recommended specifications (size, resolution) for the LOGIN and SPLASH images for both FSM WEB and SMART environments?  I am not able to find anything in the FSM6 reference guide.

Hello,We have a requirement from business that they want the visits that are fixed to time and person in PSO to never move in the GANTT-diagram as the day progresses. Today PSO will move fixed visits based on status of other activities. This makes it hard for the resources planners to follow up on the day, since things are moving around, and sometimes are moved to the next day.

In a single team there are different work categories and each dispatcher will manage each category so at team resource and team member we need access group for roster generation.Please  note we cannot use sub team as in PSO we are avoiding increasing the dataset count.Please suggest.

In one of the customers test environment 35 technicians initialized their devices to analyze and evaluate system performance. They saw several issues. The initialization itself would run for 30+ minutes and never complete, so, They were forced to hard reboot the mobile phones.Additionally, after logging in, the techs has seen NULL NULL on their mobile phones after logging in.The environment was very slow, and, the success rates of initializations were very poor.All in all, it was a very poor experience and they need to understand how they can improve this experience. While the investigations were being carried out, it has observed that, Memory utilization was under threshold but we've noticed higher amount of CPU %, Data in/out of the Application, Read/Write operations, number of connections/requests, thread count which clearly lead to the higher response time of the App service and as a result there were failed requests with HTTP err

Hi, I am trying to implement a conditional expression for a value type Business rule. My condition is belowTDC_TASK_EXT.USER_DEF103 IS NULL?1100:C_JOB_CODE.BASE_VALUEIf the value for TDC_TASK_EXT.USER_DEF103 is Null, it should set the value for TASK.USER_DEF_NUM2 as 1100 and if Not Null, it should set the value of C_JOB_CODE.BASE_VALUE.But it is always setting the value as 1100. So it seems that Boolean result for highlighted (in yellow) condition is always being true.Could someone help me understand what I am doing wrong here?

Hi,We currently invoice out 80% of our invoices on a dual billing basis. Where parts are billed to the Insurer and Insurance Excess is paid by the Policy Holder.We have two prospective clients which are asking if three way billing is possible.We’re currently on FSM 5.7 U11, and just starting the discovery process for FSM 6.x.Just wondering if three way billing for one request is something that is feasible in FSM 6. If not are any other companies doing this, and if so how did you get a configure the application to meet the requirements. RegardsAdy​

Hello Community,Our team is exploring the FSM OOTB Rest API perform_threesixty_appt_offer_accept in order to use it to accept a slot after getting slots using the FSM OOTB Rest API perform_threesixty_appt. From what we could understand, on the cases that we are accepting a slot that the system consider not available - meaning that availability is equal to False - the system retrieves the error "The requested appointment is no longer available. Please restart appointment booking process.".However, for example, if we try to accept a slot that is no longer available due to a new unavailability of the resource or another allocation for the same slot or the slot to be picked by another agent should we expect the same response? From our tests, we could not confirm with 100% sure these described scenarios and the related Rest API responses. Thank you so much!Joana Machado

Hello Everyone,  For my Project Purpose I need to install FSM Mobile in to my Mobile, but iOS doesn't support FSM mobile Application so can I expect the solution of Installation of FSM Mobile in to iOS? Thanks & Regards,M P Shashank

Hi,We are currently using FSM6U13, and integration with PSO.At the moment, we are experiencing some slowness issues with the dataset. We have only one dataset at the moment, with approx. 500 resources, and approx. 10000 tasks at the moment. When loading the dataset in the Gantt-view, it may take up to 1 minute before it has finished loading.Furthermore, when loading the resource screen, it takes forever before the screen is loaded. The last issue is when updating the Rota, and another user is updating the rota at the same time, all the changes made has been deleted. This screen is also not very responsive.So, the question is really, is it best practice for us to have only one dataset, or should it be more beneficial to have several datasets? I read in the Community that you shouldn’t have too many datasets, so I am wondering if that may not be the best solution for us.When we ran the same operations in FSM5.7, there were no slowness i

Hi,Is it possible for someone to provide a detailed documentation for warranty claims & warranty chargeback?The two aspects that I'm particularly seeking to understand are as follows.1. In the Warranty Claims screen, Why are the flags namely Billing Allowed and Check For Billing always unchecked automatically after the respective flags/checkboxes are checked and saved?2. What is the role of RMA in Warranty Claims?There is RMA tab available but it's relation to Claims is not clear. Thank you in advance!

Dear all,we are searching for a possibility to alert an user, when a parallel task is assigned to a person / resource.Of course via the app param ALLOW_PARALLEL_TASKS = Y we can block parallel tasks completely but that’s not the behavior needed. The user should only be informed about it and then can either confirm or reject.Is there a baseline possibility to reach that behavior? Any experience of / with other FSM customers on how to resolve that requirement?Thanks for your inputs and regards,Thomas

Is Windows11 the supported platform for FSM6.0Update10 Smart Client environment?We checked on the IFS portal and installation manual, we could only find that windows10 is the supported platform. How about Windows11?Here as below are our questions in summary,1.Is Windows11 the supported platform for FSM6.0Update10 SmartClient?2.If the answer of No.1 is no for now, then when will Windows11 be the supported platform?3.From where should we check the information about the supported platform?

Need your help to understand if this is possible to configure in IFS Cloud + PSO.  Let me explain you the challenge I have with my customer:Resources have flexible shifts, starting from 5:00 to 22:30 but they should work between 8 to 10 hours per day, including the travel time. Resources can do a maximum of 40 hours per week Resources must rest at least 12 hours (between the end of the work and the starting time next day). I have seen that these rules could potentially be configured using PSO. However, they seem not to work.   These are the rules that I have selected:Limits the total activity duration that can be carried out within a shift or reference period  Ensures a minimum rest period occurs at least the minimum amount over the reference period Limits the total time spent working over a given reference period I have marked them as global to make it work, with no success. Any idea

I often need to make minor changes to a baseline client report.  If I have never edited the report before I have been adding the report to the reports admin screen as a new report and then re-creating all the parameters and datasets manually. Is there an easier way to make a baseline report show up on the reports admin screen so that I can make minor tweaks to the SQL or add parameters?Thanks!

Hi!Does anyone know how to adjust so that the material requisition and purchase requisistion does not follow the status for the work order?Is it “by design” or is there a way to only change the work order status?Thanks!

PSO is configured with ifs cloud, and i cannot send resources and activities within PSO. I have messages in PSO events:  Resource .. has missing start or end location. Resource ignored.And this message to: Invalid activity location. Activity 10 ignored. In ifs cloud, in fact i have messages :Address ID End is not connected to a map position. Without a map position it will not be possible to schedule the resource.How can i configure adress with a map position for resources and activities?Thanks a lot for your help

Hi I’m Marc Cornelis and working for the main Belgium Telco operator Proximus.we are new at IFS.how can we limit capacity offered for our backend operators looking for a free appointment.use case we work with multiskilled teams and want to limit the capacity offered for residential customers to 40% for example.Thanks at anyone to help us out here

I’m trying to create a new custom event for Work Order Status Change, that fires an error message if the status is changed from ‘PREPARED’ to “WORKDONE’, that warns the user that they have to first set the status to ‘STARTED’ before changing status to ‘WORKDONE’. Can someone help me out with the SQL code I need to write? The below doesn’t work for me. -- DECLARECURSOR get IS SELECT '&OLD:WO_STATUS_ID'FROM ACTIVE_SEPARATE_CFTWHERE '&OLD:WO_STATUS_ID' = 'PREPARED'BEGIN   IF '&NEW:WO_STATUS_ID' = 'WORKDONE' THEN         Error_SYS.Appl_General('ERROR!', 'You must set WO status as STARTED before you can select WORK DONE');   END IF;END;

Hello,my customer needs to get the licence key file in order to proceed with installation.I already contacted with IFS Sales person that triggered the requests. It’s difficult to manage the customer relationship considering that he signed the contract in December and that is receiving related bills, but IFS did not provide yet all the necessary files to install the software. By registering into the customer portal under the Customer CID code there is not even the possibility to request access to the support portal. So they are not even in the position to raise a Case.Anyone encountered the same problem? Any suggestion about how to proceed?