Distribution (CRM, Commerce)

Supply Code ‘Int Purch Dir’ doesn’t have ‘default Info’ checked. Is there a way to always have it checked without having to check it every time? See image 1.3. 

We have hundreds of old customer orders that need closed but we can’t?  The sales Qty is greater than the delivered Qty and invoiced Qty. Is this an R&D issue? Example; customer ordered Qty(4), we delivered and invoiced Qty(1) and now the order is so old the customer does not want the remaining Qty(3) or the customer no longer exists. How can we clean up these orders?Thank you, Different Qty 

Dear Community!Using the standard technical documentation for installation of the CRM Panel I have now logged in successfully to the panel / IFS.Now, I want to switch the user which I logged in previously. I already removed the panel several times, switched to another configuration but still, the user is still cached somewhere. As there is no option like for the document management add in, I really appreciate if someone can tell how the user of the IFS Crm Panel, Outlook Add In can be swichted or logged out. Kind regards,Toby

Good Evening,  Does anyone know if it is possible to add a part to a Package Part on a Customer Order once a Shipment has been created and picked?  We are getting an error and wondering of a work around for this?   Thank You

Hi All, Please explain from which window, business activities with the connection type: ‘customer’ could be directly created? Thank you.

The "Company" master and "Customer" master have a "Tax Rounding Method" field for tax rounding settings. I think the "Tax Rounding Method" in the "Customer" master is used for the "Tax Rounding Method" of the tax amount in the "Customer Invoice".Which IFS movement does the "Company"master " and "Customer" master Tax Rounding Method" control?I could not find a description in the IFS9 online documentation.Since it is not mentioned, I cannot determine which setting is valid for my operation. Please let me know.

What is the role played by 'Buyer' and 'Coordinator' in the real business context? How these values are used in real business Thank you.   

This question relates to a closed question with the same title, that I submitted a while ago:   We added a new line with the correct Delivery Address ID. (Below is a TEST example for my next question What is the process to move the Consignment Stock Qty from Address 1 to Address 2?  Would that be an RMA?

Hi, I have a customer requirement: It should only be able to invoice when customer order is completely delivered. For instance, with create customer invoices or batch create customer invoices.  Can we map this with standard functionally? Many thanks. BR Can 

We are having difficulties facilitating the following scenario in IFS, if you could please provide guidance if we are missing a setting or functionality, as this is a fairly standard industry wide process. Scenario : We purchase Raw Materials from Overseas. We pay for and assume ownership of the parts on dispatch of shipment from the Supplier (sometimes these shipments can take 4-8 weeks). In IFS, these parts should be considered part of our Inventory from a Financial perspective, however they are not available for Planning as this have not yet physically been received on site. Currently IFS, the parts are appearing in Inventory both Financially and from a Planning perspective, they should not be appearing available for Planning while they are in transit but only when they are physically received onsite. This behavior is causing us significant issues in our MRP planning as these parts are appearing as though they are available on site and can be consumed ever though they are still in t

How can we define a Minimum Order Quantity per sales part and per customer? 

Hello Community,We are using IFS 9. While canceling one PO receipt we are getting below message.There is on hand qty present in stock against the same serial no,location no and Lot batch no for this part.How can we cancel this receipt.     

I have stock in Inventory part in internal order transit, the sender site has shipped and delivered the stock into Inventory part in internal order transit but before the incoming despatch advice was completed the purchase order was cancelled. this was all done on a distribution order. I have tried to do a RMA all seems to work until you go to return parts from internal transit where it just wont let you enter any details or quantities.any ideas? I’m happy to just count the stock off and and count back on in demand site but don’t know how. Dave 

 System has created an unusual posting error on UNRCPT- (Reverse Receipt for Purchase Order) .  Any Idea about this posting. We have fallowed the usual purchase order receipt cancelation process.  Thank You

Hello,We are in the beginning stages of our ERP and CRM implementation with IFS We are seeking recommendations for Marketing Automation 3rd party that folks have been happy with. We are  aware of Marketo and Pardot being successful but are seeking other recommendations Has anyone used Net-Results?Here are a few items that will be of important to usCustomer Scoring and Google Analytics Custom and easily designed email with graphics for target campaigns Unlimited form and emails Easy flow from add – on to CRM Social Media IntegrationThanks,Stacey

Hi,We are starting the journey to IFS Cloud and as part of the potential enhancements it has been suggested that we use Customerville. I am sure IFS will provide a ‘sale pitch’ - but I’m wanting to see if anyone is using it and what their experience with it are. I’ve not seen many posts in the community about it - so that has me a little worried.

In Apps 10 Aurena the message pop-ups display and disappear very quickly. For example, if you are adding a Customer Order Line and Availability Check runs, it displays what your date moved to. Although, the display message comes up and goes away before the user can read the actual message.  Is there a way to adjust the timing on these messages? 

Please show me the documentation  how abovr rules acting

Dear Community, we are currently implementing IFS Cloud and tried to set a default value for the Lead Address.We tried to use the Page Designer but could not find the right settings. Does anyone have an idea how we could set the default? Thanks a lot in advance, Alena 

Dear all, is it possible in customer order to define the adress where invoice is to be sent for the invoiced customer:Is there a way to define it on the customer form?I couln’t find it 😫 Thanks for your help 😉

IFSAPP 7.5Customer noticed rule M179Have you got information when this rule (or M180) appears in our application?

hi,One of our customer upgraded from 7.5 to App10 recently and they are using inventory valuation method as ‘Weighted Average’ & inventory part cost level as ‘Cost per lot batch’. They created RMA for the customer order delivered via 7.5 version. cost of the receiving inventory as below for different scenario.1. If the site has inventory with the same lot batch - cost will taken from the same lot batch2. If the site has inventory with the different lot batch (only 1  lot batch) - cost will taken from that lot batch3. If the site has inventory with the different lot batches (multiple lot batches) - average cost will taken from the available lot batches4. If the site doesn't have inventory - Cost would be taken as zero. Customer expecting to provide cost for the receiving inventory if the same lot batch not available in the application.is there any basic data configuration or workaround to support with this.  Best RegardsNarmada

Getting an error after creating a new user :  ifs user XXXXX has not been granted access to activity ClientApplication

Hi,In Aurena when you go to ‘Customers - CRM’ ( Relationship Management > Customer Relationship Management > Customer > Customers - CRM) it is not editable. I know that it can be edited by selecting details as shown below. But if you go to Application Base Setup --> Enterprise --> Customer --> Customers it is editable as you can see below. Is there any reason for this?Thank you,Jinal

Can you explain connection between supply code and the sales price?IFSAPP10When supply_code is IO the sales price curr is not 0but when supply_code is shop order the sales price curr is 0Where I can find any proper settings?