Distribution (CRM, Commerce)

We are trying to setup the scenario where the customer reference in the Customer Order needs to be different as the Customer Reference on the Customer Invoice.     We have 2 addresses setup on our Customer.  One is the default delivery address and the other is the default document address.   We have a default e-mail comm method per address.  When the order is created the customer reference is correct and the delivery address and document addresses are correct too.   Problem is when we create the invoice, the Invoice has the correct document address but the incorrect customer reference.  Is the only way to correct the default customer reference on the invoice is to use a custom event?

i have been setup package part as below.however there is having posting error.please let me know what is the posting type need to match with package part?  

I created a custom tab with two attributes for Customer. The first is the Customer_id in order to link my custom tab to the master data.Now when adding/updating a value there, it saves the value for the master linked and this is the behavior that I need (so far all is OK) But if the user click on the (+) button instead of update directly the existing value in the field ‘New cf Jfo 2’, a new line is saved in the database but will be never visible because a first value exists. How to avoid this behavior ? How to avoid the  user to create a new value when a first already exists ? Thank youJean-Louis   

Hi Everyone,Is it possible to disable Duplicate (F6) + for Business Opportunity Window through Permission Sets.or does everyone that can Add New (F5) opportunity will automatically be able to duplicate existing ones ?Duplicating opportunities cause us issues … Thanks Nadine 

Hello,Have one question :)Is it possible to create Stored Procedure under IFS cloud ?If yes what kind of knowledge does it require?Need  is to create Stored Procedure and call this SP from IFS custom event !Br,Rafik

Customer Order should be displayed with "Actions After Save" when you go to "Object Properties" (Log in to Customer Order screen -> RMB on the header and Go to "Object Properties"), as depicted in the screenshot in the attached. However, the "Customer Order" tab is not visible as expected when we log in to the "Object Properties" with a user's implemented permission set. Is there a way to figure out what permission is needed to change this behavior?  

Hi All,Do you know of any functionality that can be used to restrict certain parts to be sold to certain customers within a country ? Export Control and Limit Sales to Assortments will not do.Thank you.Sheran

The customer uses IFS Cloud 22R1. I have activated "create SM Object" on the sales part. The info is also displayed on the CO line. The CO is completely delivered. But there is no change from company to customer property. Do I need to activate this in 22R1 in another place?

Hi,Does anyone have material of posting types, that are new in APPS10 / Cloud -releases?Thank you!Best regards,Timo Viitamäki

Hi,One of our customers is asking the following.  Is this possible in Aurena?“Is there a view to look at and/or extract that shows IFS Aurena logins, date, and person in IFS?  Want to use it as a KPI for tracking account managers use of IFS Aurena CRM. “Thanks, Jo

When we set up a customer, we assign a Main Representative to the customer.  This representative had visibility only to his customers using the CRM functionality.When we receive an order from the customer, it is entered through our customer service group.  The customer service person who enters the order is set as the Main Representative for this particular order.This means that the Main Representative for the customer has no visibility to the customer’s orders.Is there a way to automatically add the Main Representative on the customer record to any customer orders created for that customer, so they will be able to see the order?

Hi, Is there a permission that needs to be granted for a user to see the ‘Media’ option on the Attachments screen?  Thanks,Jo

I am unable to see requisitioned shop order orders as a load source in the Machine Load per Work Center visualizer.  Yes, the Load Source option is toggled on.  I assume there’s a setting located somewhere else that is hiding these.  Any advice on where to look to ensure everything is properly set up to show these in the visualizer?  

Dear all,does anybody know how to ship free goods thru a customer order without generating an invoice?We can of course block the invoice but the customer order will not be closed 😐Thanks for your help 😀

trying to cancel a pegged customer order after shop order was deleted  Error says “ The shop order has already been removed”   

How can I add Connected to Object categories in the Audit Screen.I need Customer, Call Center Case, and Serial Object. TIACindy

We are migrating inventory balances for a about 45000 records in an IFS 10 environment.The majority of these uses  handling units. The creation of the records with handling units are extremely slow. It jeopardizes our go live. Has anybody encountered the same issue? Did you find a way around it? Any input is highly appreciated. B.RPer

Do we have a functionality in IFS to distribute the shipment charges (Freight) to customer orders for CO invoicing?In our case freight is calculated by a  3rd party tool. 

Hello we have a customer is Mexico that would like ourselves to do VMI with them (we are UK based). Does anyone do this within Apps9? If yes how do they do it? We have looked at Consignment Stock but not sure that this would help in controlling the warehouse charges we will incur for stock in Mexico and clearly seeing transit stock also.Thanks in advance for any insights, Sarah

Is there a way to prevent us from shipping more than what is on the order?

Hi , we use Apps 10 and just done upd 14.IFS is allowing to add  no part lines in purchase order change order without asking for purchase groupand we can save and update purchase order without any purchase group.I remember, it should give error when we update purchase order saying line added without any purchase group . any inputs on this. Thanks you.  

Hello,I hope someone can help me 😊.This is the scenario :When a CO is for the customer XXX, I would like to create a “Purchase Order Direct” , and when it’s a YYY or ZZZ customer i would like to create an “Invent Order” . ( It’s the same sales part )Can we drive the Sourcing rules automatically du to the customer ?These are the setting I made :Create a sourcing rule : With highest rank as Sourcing Objective.Create a sourcing rules per Customer and Sales Part   And this is the error when I create a line on CO : There is also the set up “Sales Part” Sourcing Option, but i’m not interested because it will always give the same choice for every customer. Did someone  know how to setting this properly ?Regards,Nicolas.

I’m creating this post on behalf of a customer which has the following query. Is there a way to set up a Delivery Route for every two weeks for Customer Orders? If we have a Customer that has a Wednesday 4/13 delivery for tomorrow then skips next week with the next delivery on 4/27.  I have tried the Number of Days Before Route Day but that would not allow my 4/13 date.Would we have to set up a Calendar specific for these Customers?

hi, we are using sales part cross referencesin this case i would like to change the customer part no on a release customer order. does anybody know how it will work? regardspaam

Hi , We have 100 migrated purchase orders  in planned state,we have Released in mass by switching off authorization as this has been approved in old system.after Release , we have activated authorization so that new PO should have authorization. Now system is asking for authorization during the receipt  of migrated PO,any way to fix this ..?Thanks in advance.