assyst General

We are in the process of copying the production database (11.4) and putting into our Development environment (11.8) - after going through the Database update to get the schema up-to-date, we go through the commands. After doing the commands, shutdown the Karaf command window, starting up IPaaS, we cannot get into AssystETM. Has anyone else had this issue?

I have logged an idea for this, but am wondering whether anyone may have a better idea of achieving this? We have a custom logging form that has a custom item lookup, and what I would like to be able to do is provide the user with a short summary of what that item is/does. It doesn’t look like the we are able to amend the column profile that appears in the item lookup so it includes a remarks field from the CMDB, so the only way currently to achieve this is to create a caption field and manually enter the text - but for 100’s of items, this is not feasible. Ideally, what I would like to happen is when an item is selected, the next custom is a caption that is configured dynamically pull through the information stored in the remarks field of that item in the CMDB - only needing 1 caption field instead of 100’s. This currently isn’t possible, and logged an idea for this 5 months ago, still with no solution. Is anyone able to advise if there is a better way to achieve this? Any help is app

I’m trying to narrow down an issue that I was have happening for a certain type of ItemAId - to do this, I was trying to use csgId - but using this query: https://<server>:<port>/assystREST/v2/events?csgId=145 Results with this: Invalid Lookup Parameter: csgId So I guess my question is to how to find the valid lookup parameters?

Context Overarching goal Some examples: Too much information Not enough information: Questions, and request for input Having read the Installation:LoggingContextFilter and the Installation:Useful Server Logging Configurations wiki articles, I’m still coming up short in regards to what I want to achieve. Context I am asking from the context of a multi-server environment, with several assystEnterprise servers, each running in their separate windows VMs, with a load balanced URL facing our users, and our technicians. I am trying to address some issues in regards to the %JBOSS_HOME%/standalone/log/server.log and how the logging of certain normal or foreseeable events caused by our users or IT-staff causes massive entries in the server.log. Having the added noise of errors from normal and foreseeable behavior in the main log file adds extra complexity and increases the time spent noticing patterns and determining the cause of reported issues. On the other hand, some error messages are not v

Good day, We’ve been looking to import data into custom fields on Items. The wiki is very, very detailed for the Data Mapper, but there does not appear to be an example of how to update the value of a shared field (let alone, in our case, a single lookup field). Below is what we had come up with. assystETM recognizes our custom Item field, RESOLUTION-PROGRESS, but we do not know how to tell it to import the data for that field, as there are no fields to specify this. Clearly, we are missing something. Can anyone give us a hint or direct us to an example for updating custom item fields? Really appreciate it, ...Donovan

We are facing an issue with an existing SLA Expression. The old expression ($SUPPLIER = <Some Value>) was checking for Event’s Supplier and was taking some action if Supplier is a particular value. This expression $SUPPLIER is not working in our latest version of assyst (11.7.4). Please help us with a replacement expression to check an event’s Supplier.

Looking for assistance with an assyst task - assyst user expression. We have a custom field doing an assyst user single select lookup. The expression I would need is to call the selected assyst users contact user manager as the assyst user for the task to go to. Example: custom field lookup; assyst user decision task goes to assyst user of the manager value of the selected assyst users contact user value Mitch OC contact user manager definition of Jason B Custom Lookup: assyst user selected is Mitch OC; decision task assyst user expression to be Jason B I cannot find a way to make this work on current available expression examples in wiki or otherwise

I’m looking for a method of getting a Data Range of the loggedDate but cannot figure it out. I’ve seen this post and tried to follow the example, but it doesn’t work for me in 11.8.1 - ?itemBId=0&loggedDate=2024-07-10T00:00:00Z;2024-07-11T00:00:00Z When I do this search, I find X amount that is below the 10,000 limit, but it includes all the dates from 7/10 to end of time. Another subject is there a way to page the results, currently I’m limited on 10,000 and would like to get all the results back in one shot.

Created a channel to update the empty ItemB with ItemA. I have many that have errored out, but the error doesn’t really give me an clue of what needs to be done. (Error below) Here is the details of the DataMapper: Here is the definition of channel: The Data: id version csgId dateLogged incDataVersion itemAId itemBId bundleType bundleTypeEnum eventRef 4645 12 0 2021-06-16T16:08:09-05:00 1 1637 0 0 STANDALONE 2824 The Error: Error invoking update on event with body {itemB={assystRESTType=item, assystRESTXMLType=itemDto, name=Cyber Security Services, id=1637, shortCode=CYBER SECURITY SERVICES}, itemA={assystRESTType=item, assystRESTXMLType=itemDto, name=Cyber Security Services, id=1637, shortCode=CYBER SECURITY SERVICES}, custom={}, itemBId=1637, self={assystRESTType=event, assystRESTXMLType=eventDto, id=4645}, itemAId=1637, id=4645}, options []: A complex validation error has been detected by the application. Type: ComplexValidationException.Errors: [{"objectFailingValidationClass":"com

Hi, when my process in the process desiger had two back to back automated decisions followed by a normal task, it threw an error saying the task has already started and it wouldn't allow the first decision ticket to be closed. I had to add a normal task and automatically close it in between the decisions to make the process work. Do you know why this error was happening?

Hi all, We (rightly or potentially wrongly) ask multiple questions in the “question” field on tasks in some of our processes , has anyone found a way to force a line break for the detail? Just reading all the questions in one long sentence looks rubbish! Thanks in advance :-)

Hi, is there a Process designer “How-to” training or online guide with basic examples available somewhere on how to create new basic workflow process including a couple stages and a decision task ? P.s. I am aware of the Workflow Theory - assyst11-5Wiki (axiossystems.com), but when it’s time to start building one, where one should start ? Create the stages ?there are also other components that needs to be added to the system before creating new workflow process, for example, new Event Categories, Process Categories, actions types often need to be created prior to start building a new process from scratch. So I am looking at a guide hat would help us determine what should be created from scratch and waht could be reused in the existing system, etc… thanks

I wanted to know if IFS Assyst can integrate with Microsoft Sentinel or any other SIEM solutions to be able to create tickets automatically for security alerts or incidents? If yes, then what all methods are available for the integration.

​I’m working on a possible hunch of an issue I’m having. I want to use the API to update all the service offerings to a new value for the Default Item B. I’ve tried to do a post with the this: {"resolvingParameters" : [{"parameterValue": "REPORT AN ISSUE WITH EMAIL","parameterName": "shortCode"}],"customEntityDefinitionId":322,"defaultItemBId":0,"name":"Report an Issue with Email","defaultItemAId":145,"defaultSeriousnessId":19,"defaultCategoryId":73,"shortCode":"REPORT AN ISSUE WITH EMAIL","defaultPriorityId":3,"defaultDepartmentId":587,"parentServiceId":1726,"defaultRoomId":1,"defaultAssignedServDeptId":1} Which results in this: { "type": "ObjectInUseException", "message": "The requested resource cannot be created as its identifier is already in use.", "messageKey": "rest.exceptions.ObjectInUseException", "diagnostic": "could not execute batch, (Cause exception: Cannot insert duplicate key row in object 'dbo.serv_off' with unique index 'serv_off2_ux'. The duplicate key value is (REPOR

Has anyone been able to pull the Rich Remarks event description from the parent ticket into a Task. I’ve tried the following in the Task: But that only gives me the following:

On AssystWEB 11.8.1 (On Prem) when trying to access the Search “My Team’s Open Events”, it has the spinning icon, then ends up with a blank page. Through IFS support, they wanted me to verify the user had any “CSG’s (Restricted to)” populated, if so to remove them and try again. Which allowed the search to work. Now the question is why having 1+ CSG’s specified for the user doesn’t allow the search to work? The CSG of 3W is extra, even without it, it still returns a blank page. With all the above CSG removed, log back into AssystWEB, it now works: Going into the query, there is no CSG for it… This is a new install of AssystWEB 11.8.1 that we are currently testing. I think majority of the issues we have is result of this issue…

On AssystME 11.8.1 (On Prem) - we are getting this error for a certain privilege group that my user belongs to. I’m sure this is something within the Privilege group, but unsure of what is needed.

In version 11.8.1, we are trying to assign internal user, but get the error in the subject. I don’t quite understand “receive events of this type”. I’m thinking this is some type of setup, but digging through the items, I don’t see of how this would be configured.

Is it possible to hide the Progress bar entirely in AssystNet for Service Offerings with an attached Process? In addition, is it possible to leave the Progress Bar, but mark certain stages in Process Designer to not be showing in AssystNet? We have some very long processes, with sub processes, that the end user really doesn’t need to worry about or have visibility to.

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I’m working on the install of the Assyst Web Server and our first setup with the External Message System. I believe I have everything up an going, but posting this to the community in hopes someone might have an answer. Once the log settles down, at the bottom are these errors. I don’t know if this is some missing configuration OR just something to “ignore”. 2024-02-26 14:09:27,531 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 381) WFLYCTL0013: Operation ("read-resource-description") failed - address: ([ ("subsystem" => "resource-adapters"), ("resource-adapter" => "assystMessagingSystem"), ("connection-definitions" => "ActiveMQConnectionFactoryPool"), ("statistics" => "extended")]) - failure description: "WFLYCTL0030: No resource definition is registered for address [ (\"subsystem\" => \"resource-adapters\"), (\"resource-adapter\" => \"assystMessagingSystem\"), (\"connection-definitions\" => \"ActiveMQConnectionFactoryPool\"), (\"statistics\" => \"e

Hi, I’m using Assyst 11.3.7 and I am looking for some definitive info on how the response to an incident is measured. I have seen cases where the response time is time stamped at the marking of Resolved when lots of activities took place before that. I have searched he help but can’t find anything that defines this Is there are particular action the user should take to ensure that Response has been timestamped correctly? Thanks

We have a requirement to fetch what all Cost Centers are linked to Contact User Query Profiles. Don’t see any DMW or DB table that gives such relation.

We want to apply Lookup Filter Expression on Job Title Field based on CSG. Something like below: select UserRole.Id from usr_role as UserRole where UserRole.csg.shortCode=’XYZ’; But this expression is failing. Please help in fixing this.

We have to synchronize Incidents with our suppliers ITSM-System; alas, the supplier’s Summary only supports 100 characters. Is it possible to restrict the field length in assyst?