assyst General

287 Topics

mwinn2480Do Gooder (Customer)

assystNET won't load after upgrade

We upgraded to assyst version 11.5.1 and I have one user who cannot get assystNET to load at all. She just gets a blank white screen. We have tried the following but nothing has worked.Cleared browser cache/history Cleared temp files Cleared roaming files Restarted machine Tested in a different browser (Edge since it was initially happening in Chrome Tried different instances in Citrix (Chrome and Edge) Tried different instances on a VM (Chrome and Edge) Updated Chrome on the VM to match the newer version locally

5 months ago

nwestSidekick (Customer)

asked in assyst General

Maintaining KP's in test and prod for service desk training

We currently use our test environment for training our new service desk staff on IFS assyst, however, we currently do not update any knowledge procedures in test so when they are doing the testing with the new analysts the new analysts are seeing outdated information. It seems like a lot of resource time to update KP’s in test and then production to ensure the environments are in alignment so they can be utilized for training new hires. Have you ran into this before? What do other clients do in this scenario? What do you do internally for IFS to maintain the test environment? We are making changes non-stop the KP’s (we have two full time resources who focus on knowledge management) so to maintain KP’s in both environments would be impossible.

5 months ago

DwagyZDo Gooder (Customer)

asked in assyst General

Assyst Processes stages

Hi, Could ask for the stages within the process flow to be only RFC actions not generating Tasks ???for implementing as normal task assyst web 11.3regards Ziad

5 months ago

KevinMHero (Customer)

asked in assyst General

Authentication with AAD Guest Users

Hi All, We are trying to get guest users on our AAD to access our AssystNet. However when we use the UPN which is formatted as “Firstname.Surname_<Third Party Domain>#EXT~@<Our Domain>.onmicrosoft.com” as the contact users login field beginning ad-. The user is receiving a SAML error. Has anyone had any success in granting guest users access to their assystNet with AzureAD authentication?

5 months ago

Amal.aljohaniDo Gooder (Customer)

asked in assyst General

Auto-Populate field based on other fields

Hi I would like to ask if there is any way to Auto-Populate a field based on the content of other fields for example:we have 2 fields: 1- Start date 2- End date then we have a field called “ Duration “ to be populated automatically based on math calculation of start and end date.

5 months ago

Ralf.WichDo Gooder

asked in assyst General

Request for new Hardware (Service Catalogue)

Hi Together, Facing an issue while performing the Request process to be completed:created a new Prcess for Ordering but can not execute the Phase actions . Always in every stage/phase get the message:“The current stage contains mandatory tasks which must be resolved before the next stage can be proceed” But there are no tasks listed to be resolved. Maybe someone has a hint regarding this Thanks in advanceRalf

5 months ago

NicoDGDo Gooder (Customer)

posted in assyst General

csg field in knowledge categories

Today it is not possible to enter a customer (csg) to a knowledge catagory.Unfortunately therefore it is possible for the users to see every knowledge catagory in the “explorer tree menu”.It would be more customizable and manageable if there would be a csg field in the knowledge catagory.So that not all users would see all the catagories, but only the related one specified.

5 months ago

Sc3Do Gooder (Customer)

asked in assyst General

Multiple Decisions in one task possible ?

Hi, I am trying to build a new Workflow Process with the Process Designer in assyst v11.5I am not fully familiar with the Workflow expressions, and ho it can help me in aceiving this, but I have a vague idea how they work. Anyways, in that workflow process, at some point, a Decision Task would be assigned to a specific SVD (support team) and the decision they will need to do has 2 more “sub-levels”So, to summarize, that could be something like that:1st Decision Task = Select the “Level of approval” , let’s say between “Rejected, Level1, Level2 or Level3”then the 2nd decision they neeed to make would be, if Level1 to 3 is selected, then decide if affected user can use “BYOD” or “Company Devices”and last, 3rd decision would be, for each of the above choices, Decide if user can use “any type” of device, or “Phone Only” or “Computer Only”…I know I could build something that would be “nested” and trigger those 3 different tasks, one after the other, in 3 different events, but I don’t find

5 months ago

FantasticRhinoDo Gooder (Partner)

asked in assyst General

assyst v11.3.8 upgrade to v11.7 - issues encountered

I have been playing with v11.7 of assyst and uncovered a few minor issues during the DB upgrade in a DEV environment (from v11.3.8), so I am just posting those for your information:The DB upgrade script fails when trying to add the stored procedure RESET_EVENT_HKS, which already exists in our schema.Mitigation: delete the stored procedure before running the upgrade.Long term solution suggestion: Ideally have the upgrade script always drop the stored proc prior to creation.Migration of forms will fail if they have multiple Web Custom Groups with the same label (in design mode), DB upgrade SQL fails with a duplicate error.Mitigation: before the upgrade, change the labels in design mode to make them unique, and then add the proper display label as a customization at the Global-English level.Long term solution suggestion: allow renaming of the label during DB migration to add a suffix, for example: “…_1”, “…_2” etc.

5 months ago

NuwanthikaSidekick (Partner)

asked in assyst General

AssystWeb User Login Setup

Hi All,I have created an assyst user but I couldn’t find where I can setup the username and the password for the user. What am I missing? Note: I’m creating this user to log in to AssytWeb. Regards,Nuwanthika

5 months ago

AbdullahSidekick (Customer)

asked in assyst General

Updating Item Relations

Hello I have been trying to create a relation between all Items to build the CMDB, although it is available in the Item form I haven’t found a way to do it in bulk what I need to update Relations I generated DWM file but there was no file for the relation I have tried to do it through AssystETM with different channels but couldn’t find the fields for relation to link an item to another item I see the relation through “Item Relation” but there is no source and destination on the assyst Resource “Item Relation”AssystETMany idea on how to link it,Thank you in advance for your support

6 months ago

neha28Do Gooder (Customer)

asked in assyst General

Adding custom fields expressions in Action Templates

Hi,I'm working on an Action Template and require the custom field values in a form entered by the user to automatically populate into the template.As of now, we are only capable of pulling Standard field values of a form, but my question is for Custom field in a form. Is it possible to get them auto-populate by writing expressions? If so, then please let us know. Also is it possible to grab the details of the user from his/her contact-user profile using an expression in the template? Below is a Service Offering Form and we need some of its CUSTOM fields to automatically populate in our Action Template.A form with Custon fields highlighted.Thank you in advance.

6 months ago

atahaDo Gooder

asked in assyst General

Error while open customizer

Hello. I am unable to open customizer when ever I tried to open it it’s always give me this errorjava.io.IOException: Server returned HTTP response code: 403 for URL: https://saned.iau.edu.sa:443/assystweb/applets/customiser.jar at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source) at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source) at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source) at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source) at com.sun.

6 months ago

jyorkSidekick (Customer)

asked in assyst General

CSS hack to "level" Filter and Search for Services

Has anyone come up with a CSS hack to “level” these 2 divs so that they are on the same line. This one has been driving me crazy for some time, not sure why they are not level out of the box.

6 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Date of Last Action Event Monitor

There seems to be a bug pertaining to the date of the last action field. For example, if I create an event monitor where I want to find all events where the “Follow-up Request” action was the last action taken, it works correctly. But, if I indicate that I’d like to find events where that action was taken, say, at least 5 days ago or more, the date filter doesn’t apply. In fact, it’ll still show events where the action was taken the same day that I am running the query. I’ve tried looking in the release notes but I can’t find any mention of this bug. My organization is running on assyst 11.2.3.

6 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Service Request Model Event

Hi, Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well. Thanks!

6 months ago

Ralf.WichDo Gooder

asked in assyst General

Self Service Portal Search no Results

After typing a text into Serach field and click search, every time the same result : cannot find. seems to be a bug in serch engine related to Assyst NET

6 months ago

asutliffSidekick (Customer)

asked in assyst General

Item & Contact User / Organisational Structure

Hi all,We have a support ticket outstanding for something however, in the meantime - we would like to see if the community has experienced similar issues or have any workarounds.When we update organisational information on our contact user records (Section, Department, etc) we would expect that our item records also update to reflect the change. Unfortunately, this does not happen and reflects poorly in our reports.For example Screenshot #1 was correct at the time of asset allocation however, Rob has now had an org structure change as per Screenshot #2 which we would like to see on the item record.Screenshot #1:Screenshot #2:Thanks in advance.

6 months ago

mchendDo Gooder (Customer)

asked in assyst General

Formatted Text Editor Toolbar query

First time logging a question here so go gently!I am creating some forms in the Customizer and would like some of the fields on each form to have the Formatted Text Editor toolbar but only one field (Description) on each form by default has this functionality and I cannot see how to create new fields that have this or amend the format of existing fields.These are required so that users can paste images into the fields.Anyone know a way around this? :)

6 months ago

R-CHRISDo Gooder (Customer)

asked in assyst General

Blank entry appearing in Custom Lookups

We are finding that when creating Custom lookups and linking them to new Single Select fields, that a blank option appears in the lookup (that isn’t there in the Custom Lookup) But it only looks to be on some, and not others - Is this something anyone else is experiencing? Are there any fixes?

6 months ago

Manish VermaDo Gooder (Customer)

asked in assyst General

Which Table has Customizer Form Standard Fields Details?

How can we get details of Standard Fields of a Form from Database.Example: We need details of Expressions on Building Field of all Forms that we have.

6 months ago

Manish VermaDo Gooder (Customer)

asked in assyst General

ETM - Add values to multi-select Field

We have a requirement to raise a Service Request from ETM. The form has a multi-select field. How can we add multiple values using ETM to this multi-select field?

6 months ago

moconnor1Sidekick (Customer)

asked in assyst General

Service Request Bundle

Would anyone have some time to go over with me their configuration/setup for service request bundles that aren’t related to procurement? I’m trying to understand the best setup for bundles of things relative to application access etc vs an extensive workflow off of a single service request. Thanks!

6 months ago

R-CHRISDo Gooder (Customer)

asked in assyst General

assyst/Microsoft Power Automate

Hi - we are starting to look at Power Automate, and what it could do when it comes to assyst.Is there anyone with experience using Power Automate and is able to share how they have used it to compliment/integrate with assyst, what they are using it for?

7 months ago

CHRISTALMSidekick (Customer)

asked in assyst General

assystNET Affected User - UserID search

Is there a way to allow userID search in assystNET to avoid choosing the wrong user? Currently, when you fill out a form in assystNET, the Affected User is auto-populated to the reporting user. When you change that, it is based off of name, not userID. Is there a way to change that so when choosing an Affected User’s name, it also shows their UserID associated with that name? When you click on the search magnifying glass, there are criteria options, but UserID is not one of them. Is there a way to add UserID there as well?

7 months ago

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