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assyst General

General questions regarding IFS assyst.

  • 421 Topics
  • 948 Replies
421 Topics
FantasticRhino
Do Gooder (Partner)
FantasticRhinoDo Gooder (Partner)
asked in assyst General
assyst v11.3.8 upgrade to v11.7 - issues encountered

I have been playing with v11.7 of assyst and uncovered a few minor issues during the DB upgrade in a DEV environment (from v11.3.8), so I am just posting those for your information:The DB upgrade script fails when trying to add the stored procedure RESET_EVENT_HKS, which already exists in our schema.Mitigation: delete the stored procedure before running the upgrade.Long term solution suggestion: Ideally have the upgrade script always drop the stored proc prior to creation.Migration of forms will fail if they have multiple Web Custom Groups with the same label (in design mode), DB upgrade SQL fails with a duplicate error.Mitigation: before the upgrade, change the labels in design mode to make them unique, and then add the proper display label as a customization at the Global-English level.Long term solution suggestion: allow renaming of the label during DB migration to add a suffix, for example: “…_1”, “…_2” etc.

1181
K
Do Gooder (Employee)
N
Do Gooder (Employee)
Natalia FrancoisDo Gooder (Employee)
posted in assyst General
New assyst Workshop series!

assyst workshop: Mastering advanced workflowsHi everyone,Are you looking to maximize your productivity and efficiency? We have just the thing for you!We are thrilled to announce a new workshop series for all assyst users - Uncovering assyst’s tips and tricks. It is aimed at helping you unlock the full potential of the IFS assyst platform. What will you learn?Discover features and functionalities of IFS assyst that you may not have been aware of. Learn practical tips and tricks to streamline your workflows. Understand best practices for using IFS assyst effectively.Don’t miss this opportunity to elevate your IFS assyst experience.The first worshop is taking place next week (Tue, March 26) and it will cover Advanced Workflows. Register here: https://info.ifs.com/assyst_workshop_Mastering_advanced_workflows.html and share the link with your colleagues! We hope to see you there!

1302
C
Hero (Employee)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
ETM - Get all items with a particular word in shortcode

We have a requirement where we want to fetch all the items that have word “MODEL” in shortcode. Is there a way to get this in ETM?

521
A
Sidekick (Customer)
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General
Handling Responses on Tasks

How do you handle responses to/from users on Tasks? We don’t have the Advanced Event Monitoring license for our users, but we have many processes that involve sub tasks, such as a user termination workflow. When our workers process those tasks, they may try sending a message to the affected user for more info, etc. Of course, the affected user cannot respond to the ticket via AssystNet. How does your team handle this for those that do not have Advanced Event Monitoring enabled?

1626
S
Do Gooder (Customer)
K
Do Gooder (Customer)
KrisKrajDo Gooder (Customer)
asked in assyst General
Section Unit Manager - Default Value in Customizer Field

Hi Everyone,I was wondering if anyone has been able to display the Section-Unit Manager as a default value in a customizer form. We want to have certain forms, not only be assigned to certain managers, but have those manager’s names be displayed on the form itself.So for example, if a form needs Director approval, we use:$new.affectedUser.department.section.branch.division.manager.shortCodeif a form needs Divisional Manager approval:$new.affectedUser.department.section.branch.manager.shortCode if a form needs Middle Manager:$new.affectedUser.department.section.manager.shortCodeBut for Section Unit, we have a problem...(Branch Unit and Section Unit are the same thing… not sure why a “label” was used)The section unit is that weird concatenation of section_sc and branch_sc, so we are not sure on how to get the correct “Default Value Expression” to populate the field with the Section Unit Manager, or if it’s even possible.Any help would be greatly appreciated.Thanks,Kris

1412
K
Do Gooder (Customer)
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
Cursor Reset to top of form after selection

Hi.  I’ve found that in an assystWeb form, since moving to v11.6 (currently at v11.6.4), if you select a lookup from a list the focus is always returned to the top of the form, rather than tabbing to the next field.  Is this correctable, please?Thanks,Steven

342
Arnaud Le Tollec
Do Gooder (Employee)
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
Assyst ETM/ipaas 500 internal server error

Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.All that displays as the cause in the failure log of etm is this:500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>

731
Arnaud Le Tollec
Do Gooder (Employee)
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
Hide Order Approval Threshold on Contact User Form

HiI’ve been looking at our Contact User form to update it for some new custom fields that are needed and, whilst it’s been amended, wanting to do a little tidying/hiding of fields we no longer use.  One that I noticed is the Order Approval Threshold field in the Organisation section.  When I looked in the Customiser, I realised that it doesn’t appear in the Form Content list so it can’t be managed at all.  Is this correct, please?  As we don’t use it at the moment, being able to hide it would be useful.Thanks

461
K
Do Gooder (Employee)
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in assyst General
Error in IPaaS log - Transport not scheme specified

Error in IPaaS log - I’ve been looking through the log for the reason for why I cannot get into AssystETM and came across this error. Hoping someone will have a suggestion of what this error means or what I need to “fix/update”. 2024-03-12T14:54:53,036 [CDT] | ERROR | Camel (importToolProcessingContext) thread #2 - JmsConsumer[jmshealthcheck] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms - 4.3.5.RELEASE_1| Could not refresh JMS Connection for destination 'jmshealthcheck' - retrying using FixedBackOff{interval=5000, currentAttempts=0, maxAttempts=unlimited}. Cause: Error while attempting to add new Connection to the pool; nested exception is javax.jms.JMSException: Could not create Transport. Reason: java.io.IOException: Transport not scheme specified: []2024-03-12T14:54:53,052 [CDT] | ERROR | Camel (importToolProcessingContext) thread #12 - JmsConsumer[imports] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms

1132
P
Hero (Employee)
U
Do Gooder (Customer)
USMAN-ADo Gooder (Customer)
asked in assyst General
Oracle Java - Open JDK

Hi Everyone,We need your input as regards our current Java setup for Assyst and we would like to move to open JDK to avoid additional cost to the licenses on this versions.Currently  on java version "1.8.0_333"Java(TM) SE Runtime Environment (build 1.8.0_333-b02)Java HotSpot(TM) 64-Bit Server VM (build 25.333-b02, mixed mode) QuestionWhat are the supported open JDK version for java to downgrade to ? We are running on Assyst version 11.6.1 build 12635We also will like to downgrading to java-1.8.0-openjdk.x86_64 : OpenJDK 8 Runtime EnvironmentWould this work with Wildfly / JBos?Looking at the Wiki page it says it is supported howver not this exact version, we need your experience here if the current version we are plannimng to downgrade to works ok with Assyst. please this is urgent Thank you Abdulrahaman

1862
C
Hero (Employee)
R
Do Gooder (Customer)
richardwestDo Gooder (Customer)
asked in assyst General
assyst Mobile App - customize home screen

On the IFS assyst Mobile app, once logged in to our site, the Home page shows the IFS assyst logo. Is there a way of changing that logo to be something different?  

1124
S
Hero (Customer)
im_j_sh
Sidekick (Customer)
im_j_shSidekick (Customer)
asked in assyst General
Seriously private Action Type

We are looking for an action type which is not visible (in the action log) to other service departments. Never. Really Never. :-) Is this possible? I take it that action types flagged as private are visible to creating service departments and current assigned service departments. This is not what we are looking for.Take care,Mathias

602
im_j_sh
Sidekick (Customer)
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General
Customizer Alias Customizations Database Table

I am wondering if there is a database table that stores the customization details done on particular aliases via the Customizer? For example, I am looking to find what fields are visible to which aliases on specific custom forms. Is there a table that stores this? I’m looking to do this on the Item A field specifically, which is a system field.So far I’m using jptsys_def_state_grp table, which allows me to find which fields have a customization on specific aliases. Now I’d like to know what those customizations are… My organization is currently on assyst 11.2.3 if that helps.Thanks in advance!

883
J
Sidekick (Customer)
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General
MBR and assystETM creating tickets with negative incident_ref

Hello, We recently upgraded our assyst production environment to version 11.6.3, and converted off the legacy numbering system. Since the change, our implementation of the assyst Mailbox Reader and our assystETM installation are both creating events which have negative incident_ref values. This did not happen in any of our non-production environments during our testing.A couple of examples are below:  Has anyone run into this before? Thanks, Duncan

281
D
Do Gooder (Customer)
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General
Public Certificate unrecognize_name

Hello  Team we are creating an integration between our AssystApp and cloud app, we have issued a new public certificate and added it to the SSL Keystore  I can see from my browser the certificate is installed successfully and appearing but when we trying to trigger the API using AssystREST the vendor team are getting this error  ::::JBO-29000: Unexpected exception caught: javax.ws.rs.ProcessingException, msg=javax.net.ssl.SSLHandshakeException: Received fatal alert: unrecognized_name  to resolve this issue I’ve added these llines to standalone.xml but yet it is still not workingany ideas ?             <server name="default-server">                <http-listener name="default" socket-binding="http" redirect-socket="https" enable-http2="true"/>                <https-listener name="https" socket-binding="https" security-realm="ApplicationRealm" enable-http2="true"  sni-host-name="true" />                <host name="default-host" alias="localhost">                 

781
A
Sidekick (Customer)
P
Do Gooder (Customer)
PerkinsJDo Gooder (Customer)
asked in assyst General
Sort Order for Web Tutorial (Left Pane) in AssystWEB 11.4

Our Web Tutorial section of the Assyst Web Homepage has a list of Knowledge procedures that appear in a near-random order.  Is there a parameter or setting that determines what order this procedures are displayed?  Ideally, we would like to have them in alphabetical order, but also add “New” procedures at the top for a determined amount of time.

552
P
Do Gooder (Customer)
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General
IFS Assyst : Hide Digits in event Forms

Hi All,  How to mask first 6 digits of a 10 digits number added in a field of event raised by a customer.  Digits should be hidden from the service desk ticket in assystWEB. i.e. Number to be hidden:SSN : 1234567890 After hidden:SSN : XXXXXX7890 Kindly advise. Regards,Nuwanthika

561
S
Hero (Customer)
P
Do Gooder (Partner)
ParindaDo Gooder (Partner)
asked in assyst General
How to mask data field in IFS assyst?

Hello! How to mask data field in IFS assyst? i.e.EmpNo- 12345678 should be masked as XXXXX6789. Only the last 4 digits of EmpNo should be visible. Appreciate if any expert who can help on this.

701
S
Hero (Customer)
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General
IFS assyst User Creation (Error)

Hi All,We have created a sample job title as “Not Used”When creating an assyst user and try to save the details an Error is throwing as "job title is required" even though the "Job Title" is already being selected. What can be reason for this error?   Regards,Nuwanthika 

1323
C
Hero (Employee)
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
Unique Service Catalogs for Customer Groups

We hear often about the difficulty for staff in navigating a robust (even if easily searched) Service Catalog between the various customer groups we support. As a healthcare organization servicing both clinical and non-clinical staff, we hear often about the lack of time nurses or providers on the floor have to spend in the catalog.  Given the size and variety of what's on offer I can sympathize.Has anyone come up with unique service catalogs for specific customer groups using the Query Profiles or unique homepages for each given that functionality in more recent releases? How did you accomplish or manage this? Looking for some ideas on how to potentially solve this issue.

601
K
Hero (Customer)
M
Do Gooder (Customer)
madaviesDo Gooder (Customer)
asked in assyst General
assystNET - Alter Label On A Column Profile

Hello,Within assystNET, you can place Event Monitors on the homepage.Some columns within the Event Monitor may not be easy to understand for some people who use the portal (such as SVD Assigned Name) so it has been requested that these be changed to more easily understandable headers where appropriate.So with that goal in mind, does anyone know how to alter the headers of individual columns within assystNET Event Monitors with CSS only?The reason I state ‘CSS only’ as I believe these are the lititations of what can be done via Styling in assyst.Note: I’ve tried inspecting the element in three different browsers which all gave varying outputs.  The one below looked to be the most likely to work but it unfortunately did not (.dgrid-column-6 being SVD Assigned Name):}#dgrid_0 .dgrid-column-6 {  column-header: "Assigned Team";  header: "Assigned Team";}Many thanks in advance

563
M
Do Gooder (Customer)
A
Do Gooder (Customer)
alessio.romanDo Gooder (Customer)
posted in assyst General
Unauthenticated Access to IFS Assyst Knowledge Base - Idea

We need to allow unauthenticated access to the IFS Assyst knowledge base. Right now, only logged-in users can access it. This is a problem for new users who need to register and learn the tool.The information needed for registration is stored elsewhere, making it hard to maintain and access. This setup creates a barrier for new users and hinders the efficient use of our knowledge base.Allowing unauthenticated access would improve the user experience and help keep our knowledge base up-to-date. Please consider this change.

731
C
Hero (Employee)
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General
Updating development environment based on production changes

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes made in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.

671
M
Hero (Employee)
B
Do Gooder (Employee)
BerenguerEDo Gooder (Employee)
asked in assyst General
IFS Assyst Self-Service

Hi! I downloaded IFS Assyst Self-Service app and I’m getting an error: Server Unreachable. Try again later.We’ve discarded to be a communication problem by running some tests in 443 port. We also confirmed that the server name is being resolved just fine.Do you guys have any idea of what may be causing this behavior? Att.,Elaine

501
B
Do Gooder (Employee)
R
Do Gooder (Customer)
richardwestDo Gooder (Customer)
asked in assyst General
assyst javadocs

You used to be able to browse online the javadocs found here https://wiki.axiossystems.com/assyst11-6Wiki/index.php/assyst_Javadocs but they have taken the download and browse online off the site. They say you can find it in your assystweb 11 directory but I can’t seem to find it.  What directory should I be looking in because I can’t find them anywhere. 

1473
jadv
Sidekick (Customer)

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