assyst General

Hi, is there a Process designer “How-to” training or online guide with basic examples available somewhere on how to create new basic workflow process including a couple stages and a decision task ?P.s. I am aware of the Workflow Theory - assyst11-5Wiki (axiossystems.com),but when it’s time to start building one, where one should start ? Create the stages ?there are also other components that needs to be added to the system before creating new workflow process, for example, new Event Categories, Process Categories, actions types often need to be created prior to start building a new process from scratch. So I am looking at a guide hat would help us determine what should be created from scratch and waht could be reused in the existing system, etc… thanks

I wanted to know if IFS Assyst can integrate with Microsoft Sentinel or any other SIEM solutions to be able to create tickets automatically for security alerts or incidents? If yes, then what all methods are available for the integration.

​I’m working on a possible hunch of an issue I’m having.  I want to use the API to update all the service offerings to a new value for the Default Item B.  I’ve tried to do a post with the this:{"resolvingParameters" : [{"parameterValue": "REPORT AN ISSUE WITH EMAIL","parameterName": "shortCode"}],"customEntityDefinitionId":322,"defaultItemBId":0,"name":"Report an Issue with Email","defaultItemAId":145,"defaultSeriousnessId":19,"defaultCategoryId":73,"shortCode":"REPORT AN ISSUE WITH EMAIL","defaultPriorityId":3,"defaultDepartmentId":587,"parentServiceId":1726,"defaultRoomId":1,"defaultAssignedServDeptId":1}Which results in this:{   "type": "ObjectInUseException",   "message": "The requested resource cannot be created as its identifier is already in use.",   "messageKey": "rest.exceptions.ObjectInUseException",   "diagnostic": "could not execute batch, (Cause exception: Cannot insert duplicate key row in object 'dbo.serv_off' with unique index 'serv_off2_ux'. The duplicate key value is

Has anyone been able to pull the Rich Remarks event description from the parent ticket into a Task.I’ve tried the following in the Task: But that only gives me the following:  

On AssystWEB 11.8.1 (On Prem) when trying to access the Search “My Team’s Open Events”, it has the spinning icon, then ends up with a blank page. Through IFS support, they wanted me to verify the user had any “CSG’s (Restricted to)” populated, if so to remove them and try again.  Which allowed the search to work. Now the question is why having 1+ CSG’s specified for the user doesn’t allow the search to work?  The CSG of 3W is extra, even without it, it still returns a blank page. With all the above CSG removed, log back into AssystWEB, it now works:  Going into the query, there is no CSG for it… This is a new install of AssystWEB 11.8.1 that we are currently testing.  I think majority of the issues we have is result of this issue…   

On AssystME 11.8.1 (On Prem) - we are getting this error for a certain privilege group that my user belongs to.  I’m sure this is something within the Privilege group, but unsure of what is needed. 

In version 11.8.1, we are trying to assign internal user, but get the error in the subject.  I don’t quite understand “receive events of this type”. I’m thinking this is some type of setup, but digging through the items, I don’t see of how this would be configured.  

Is it possible to hide the Progress bar entirely in AssystNet for Service Offerings with an attached Process? In addition, is it possible to leave the Progress Bar, but mark certain stages in Process Designer to not be showing in AssystNet? We have some very long processes, with sub processes, that the end user really doesn’t need to worry about or have visibility to. 

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I’m working on the install of the Assyst Web Server and our first setup with the External Message System.  I believe I have everything up an going, but posting this to the community in hopes someone might have an answer.  Once the log settles down, at the bottom are these errors.  I don’t know if this is some missing configuration OR just something to “ignore”.  2024-02-26 14:09:27,531 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 381) WFLYCTL0013: Operation ("read-resource-description") failed - address: ([    ("subsystem" => "resource-adapters"),    ("resource-adapter" => "assystMessagingSystem"),    ("connection-definitions" => "ActiveMQConnectionFactoryPool"),    ("statistics" => "extended")]) - failure description: "WFLYCTL0030: No resource definition is registered for address [    (\"subsystem\" => \"resource-adapters\"),    (\"resource-adapter\" => \"assystMessagingSystem\"),    (\"connection-definitions\" => \"ActiveMQCo

Hi,I’m using Assyst 11.3.7 and I am looking for some definitive info on how the response to an incident is measured. I have seen cases where the response time is time stamped at the marking of Resolved when lots of activities took place before that. I have searched he help but can’t find anything that defines this Is there are particular action the user should take to ensure that Response has been timestamped correctly?Thanks

We have a requirement to fetch what all Cost Centers are linked to Contact User Query Profiles.Don’t see any DMW or DB table that gives such relation.

We want to apply Lookup Filter Expression on Job Title Field based on CSG. Something like below:select UserRole.Id from usr_role as UserRole where UserRole.csg.shortCode=’XYZ’; But this expression is failing. Please help in fixing this.

We have to synchronize Incidents with our suppliers ITSM-System; alas, the supplier’s Summary only supports 100 characters. Is it possible to restrict the field length in assyst? 

Assyst v11.5.2SmartMail v1.12.5 We are developing a new process in assyst that all starts with a new custom logging form within assystNet. The users completes the questions and then has to attach a document before being able to submit the request. After the request has been logged, the attachment(s) that the user has attached to the request needs to be attached to an email that is sent externally. How can I automate this please by using AP rules and SmartMail without someone having to manually trigger this by taking a specific action and select the attachment? The aim is to automate as much of this manual process as possible

Hi all, Within my ETM import I am checking to see if there is a Linked Item Group associated with an Incident (Event). If not it will create one. This is working as expected. Then I am trying to link an Item to the Linked Item Group but it fails with the error “You are not permitted to perform this action. Type: PrivilegeException.”.mapAndPost Assyst REST Exception: Error invoking create on linkedItem with body.The ID I am using is an Admin ID and I use the same one to create items and Products within the same import channel / datamapper with no issue. I have confirmed the linked Item Group was successfully created and can be referenced via the Id and that the item exists and can be referenced via the Short Code. See images below.Can anyone think of a reason this would fail? Am I missing another required field upon creation that may cause a privilege error?Thanks for your assistance!Trevor   

I’m looking for a way to track deployments of equipment, but I don’t really want a fully blown asset manager.In IFS assyst, I want to connect a contact user (Customer) to an Item  in order to be able to find all item connected to a customer and the other way around, all customers connected to this item. I would also require a date field and a status field. A field to record the number of items connected would be useful as well.I’m currently using assyst 11.3.7 but happy to upgrade if that help.Does any have any ideas on how I could do thisThanks 

Hi Team,Could you please provide information on how below tables are linked to table jptsys_local_text_val:jptsys_web_lkup jptsys_web_lkup_dataThanks & Regards,Manish Verma

Hello everyone,We are considering internally to have a free text field as documentation on the ticket in AssystWeb, which must be filled in before the ticket is completed.Is it possible to create such a mandatory field that does not interfere with the workflow or actions on the ticket except for the Done action? Kind Regards!Jeremias

Hi everyone,I am using assystNET and would like to insert a page break between each web custom group of a service form to make each one in a single window and when the user fill it there will be ‘next page’ button on the end to take them to the next web custom group. My goal my is that I don’t want a long form where the end user has to scroll down to fill it. Thanks 

Our organization is upgrading from assyst 11.2.3 to assyst 11.7.2. In our current version, optional fields in the service catalog have an (Optional) tag below the field’s name. However, it looks like that tag has disappeared in 11.7.2.Is there a way for that tag to be shown in 11.7.2 automatically? Going through every field of every form to give them a new prefix or suffix is very inconvenient. For reference: In 11.2.3: In 11.7.2:Thanks.

Hello All, In the assystETM we have a mailbox reader where we take key words from the subject line and then match it to a relevant Import Profile so we can be a bit more granular in how we log emails from application system alerts.Now we want to expand it so we can read specific text within the body of an email and then apply that as a match to an Import Profile, please see below my JS: if (variables.subject.contains("Change based alerts")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Workflow Approval")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("BYOD FI02")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Post Journal")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job PN")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("AIF Detail Report - Premier Nutrition")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job ASN")) {"ABG-AX2

Has anyone done any configuration on generating affected user surveys where you can limit the number of surveys a user can receive if they’ve already received one within x amount of days? We don’t want to bombard our higher volume users with multiple surveys if they’ve already completed one in recent days etc.Nothing we can find on that currently beyond needing to potentially leverage professional services for something that otherwise seems like it would be in place for a customer somewhere already.Thanks

We are starting to look at using work manager in assyst and wondered if anyone had any pointers or  gotchas that I should watch out for.  Got it setup and noticed a few things that would make it better, added these or upvoted in ideasmultiple managers per svd for different areas/types of events - so they can have different lanes and easier to manage more filters, especially on itemanything else anyone has noticed or come up with different ways to manage/use these.

We are looking at improving UX through ticket logged emails base on source; e.g., 'We have logged a ticket following your call to our Support Analysts' when logged with the source of 'Phone'.We have successfully implanted this when using the system defined source options using the code below...ADDITIONAL VARIABLE[AV_SOURCE_TYPE"] = "event.receiveSourceType",ACTION PROCESSOR RULE{        [[ Internal User - Logged Email - Self-serviced by Portal]],        [[            ACT_TYPE_SC == "ASSIGN"                and (tonumber(ACT_TYPE_COUNT) == 1)                and (EVENT_TYPE == "i"                    or EVENT_TYPE == "s")                and (AV_REPORTING_USER_SC == AV_AFFECTED_USER_SC                    or AV_REPORTING_USER_SC == "")                and (AV_AFFECTED_USER_SC or "") ~= ""                and AV_AFFECTED_USER_SC ~= "XXEXTERNAL USER"                and AV_SOURCE_TYPE == "assystnet"                and (tonumber(AV_BUNDLE_EVENT_ID) == 0)        ]],        strSendMailV2 .. "TEMPLAT