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assyst General

General questions regarding IFS assyst.

  • 421 Topics
  • 948 Replies
421 Topics
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
How to fetch details of Contact User Query Profiles?

We have a requirement to fetch what all Cost Centers are linked to Contact User Query Profiles.Don’t see any DMW or DB table that gives such relation.

633
McrPauloV
Sidekick (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
Lookup File Expression on Job Titles

We want to apply Lookup Filter Expression on Job Title Field based on CSG. Something like below:select UserRole.Id from usr_role as UserRole where UserRole.csg.shortCode=’XYZ’; But this expression is failing. Please help in fixing this.

462
M
Do Gooder (Customer)
im_j_sh
Sidekick (Customer)
im_j_shSidekick (Customer)
asked in assyst General
assyst Summary field length

We have to synchronize Incidents with our suppliers ITSM-System; alas, the supplier’s Summary only supports 100 characters. Is it possible to restrict the field length in assyst? 

782
im_j_sh
Sidekick (Customer)
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General
Automating a SmartMail email that includes attachment(s) from the logged request

Assyst v11.5.2SmartMail v1.12.5 We are developing a new process in assyst that all starts with a new custom logging form within assystNet. The users completes the questions and then has to attach a document before being able to submit the request. After the request has been logged, the attachment(s) that the user has attached to the request needs to be attached to an email that is sent externally. How can I automate this please by using AP rules and SmartMail without someone having to manually trigger this by taking a specific action and select the attachment? The aim is to automate as much of this manual process as possible

2279
C
Hero (Employee)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
Link Item to Linked Item Group Exception ETM Import

Hi all, Within my ETM import I am checking to see if there is a Linked Item Group associated with an Incident (Event). If not it will create one. This is working as expected. Then I am trying to link an Item to the Linked Item Group but it fails with the error “You are not permitted to perform this action. Type: PrivilegeException.”.mapAndPost Assyst REST Exception: Error invoking create on linkedItem with body.The ID I am using is an Admin ID and I use the same one to create items and Products within the same import channel / datamapper with no issue. I have confirmed the linked Item Group was successfully created and can be referenced via the Id and that the item exists and can be referenced via the Short Code. See images below.Can anyone think of a reason this would fail? Am I missing another required field upon creation that may cause a privilege error?Thanks for your assistance!Trevor   

601
M
Do Gooder (Employee)
P
Do Gooder (Customer)
paulkDo Gooder (Customer)
asked in assyst General
Tracking product deployments

I’m looking for a way to track deployments of equipment, but I don’t really want a fully blown asset manager.In IFS assyst, I want to connect a contact user (Customer) to an Item  in order to be able to find all item connected to a customer and the other way around, all customers connected to this item. I would also require a date field and a status field. A field to record the number of items connected would be useful as well.I’m currently using assyst 11.3.7 but happy to upgrade if that help.Does any have any ideas on how I could do thisThanks 

442
C
Hero (Employee)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
Linkage of Lookup Tables

Hi Team,Could you please provide information on how below tables are linked to table jptsys_local_text_val:jptsys_web_lkup jptsys_web_lkup_dataThanks & Regards,Manish Verma

692
M
Do Gooder (Partner)
J
Do Gooder (Customer)
JeremiasDo Gooder (Customer)
asked in assyst General
Mandatory Field for done Action in AssystWeb

Hello everyone,We are considering internally to have a free text field as documentation on the ticket in AssystWeb, which must be filled in before the ticket is completed.Is it possible to create such a mandatory field that does not interfere with the workflow or actions on the ticket except for the Done action? Kind Regards!Jeremias

691
M
Do Gooder (Partner)
A
Do Gooder (Customer)
AbelDo Gooder (Customer)
asked in assyst General
Insert a page break in my form

Hi everyone,I am using assystNET and would like to insert a page break between each web custom group of a service form to make each one in a single window and when the user fill it there will be ‘next page’ button on the end to take them to the next web custom group. My goal my is that I don’t want a long form where the end user has to scroll down to fill it. Thanks 

721
S
Hero (Customer)
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General
(Optional) Tag on Change Form Optional Fields

Our organization is upgrading from assyst 11.2.3 to assyst 11.7.2. In our current version, optional fields in the service catalog have an (Optional) tag below the field’s name. However, it looks like that tag has disappeared in 11.7.2.Is there a way for that tag to be shown in 11.7.2 automatically? Going through every field of every form to give them a new prefix or suffix is very inconvenient. For reference: In 11.2.3: In 11.7.2:Thanks.

943
shohaib shohaib
Do Gooder (Employee)
C
Sidekick (Customer)
ChrisButtersSidekick (Customer)
asked in assyst General
assystETM MailboxReader with Import Profiles Logic Issue

Hello All, In the assystETM we have a mailbox reader where we take key words from the subject line and then match it to a relevant Import Profile so we can be a bit more granular in how we log emails from application system alerts.Now we want to expand it so we can read specific text within the body of an email and then apply that as a match to an Import Profile, please see below my JS: if (variables.subject.contains("Change based alerts")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Workflow Approval")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("BYOD FI02")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("Post Journal")) {"ABG-D365-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job PN")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("AIF Detail Report - Premier Nutrition")) {"ABG-AX2012-INCIDENT"}else if (variables.subject.contains("An error occurred while processing batch job ASN")) {"ABG-AX2

382
C
Sidekick (Customer)
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
Survey Filtering

Has anyone done any configuration on generating affected user surveys where you can limit the number of surveys a user can receive if they’ve already received one within x amount of days? We don’t want to bombard our higher volume users with multiple surveys if they’ve already completed one in recent days etc.Nothing we can find on that currently beyond needing to potentially leverage professional services for something that otherwise seems like it would be in place for a customer somewhere already.Thanks

733
M
Do Gooder (Partner)
K
Do Gooder (Customer)
kerrylaingDo Gooder (Customer)
asked in assyst General
Work Manager

We are starting to look at using work manager in assyst and wondered if anyone had any pointers or  gotchas that I should watch out for.  Got it setup and noticed a few things that would make it better, added these or upvoted in ideasmultiple managers per svd for different areas/types of events - so they can have different lanes and easier to manage more filters, especially on itemanything else anyone has noticed or come up with different ways to manage/use these.

711
S
Hero (Customer)
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General
Event source based emails

We are looking at improving UX through ticket logged emails base on source; e.g., 'We have logged a ticket following your call to our Support Analysts' when logged with the source of 'Phone'.We have successfully implanted this when using the system defined source options using the code below...ADDITIONAL VARIABLE[AV_SOURCE_TYPE"] = "event.receiveSourceType",ACTION PROCESSOR RULE{        [[ Internal User - Logged Email - Self-serviced by Portal]],        [[            ACT_TYPE_SC == "ASSIGN"                and (tonumber(ACT_TYPE_COUNT) == 1)                and (EVENT_TYPE == "i"                    or EVENT_TYPE == "s")                and (AV_REPORTING_USER_SC == AV_AFFECTED_USER_SC                    or AV_REPORTING_USER_SC == "")                and (AV_AFFECTED_USER_SC or "") ~= ""                and AV_AFFECTED_USER_SC ~= "XXEXTERNAL USER"                and AV_SOURCE_TYPE == "assystnet"                and (tonumber(AV_BUNDLE_EVENT_ID) == 0)        ]],        strSendMailV2 .. "TEMPLAT

1502
S
Hero (Customer)
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General
Sailpoint integrations with Assyst

Looking to see if any other assyst customers are currently utilizing Sailpoint in their organizations and if they’ve explored or setup ETM/ipaas integrations or did so via Boomi, etc.

982
D
Do Gooder (Customer)
K
Do Gooder (Customer)
kerrylaingDo Gooder (Customer)
asked in assyst General
Action Template Mailto subject and body

We have been trying to use the substitution keywords to get a mailto link to send to customers through an action template that sends an email to our mailboxreader/etm This is mostly working, we can get the  event reference in the subject line,  but cannot get the substitution keywords to populate the body of the mailto. we have tried a few things and its so close but just doesnt put the subject/body in the right place, seems to not be picking up the ? correctly if we do  this it works great, without a body of the email<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><a href="$eventLink$new.event.formattedReference">approve</a> to try to get the body in we tried<vtl>#set($eventLink = "mailto:XXX@test.com?subject=Approved Ref:")</vtl><vtl>#set($eventLink2 = "?body= Approved%0A%0DAdd%20Additional%20comments%20below%20if%20required")</vtl><a href="$eventLink$new.event.formattedReference$eventLink2">approve</a&

1174
K
Do Gooder (Customer)
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General
Attachments - Save/Download ALL

Hi,Would anyone be able to advise whether or not it is possible to download ALL attachments on an event in one go (similar to Outlook) from within assystWeb, instead of having to click on each attachment individually?Thanks in advance.

871
C
Hero (Employee)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
ETM Dot Notation

Hi all,How can I find the name of the fields I need to reference in ETM via dot notation? For example, if I am in a datamapper where the assyst Resource is Event I would reference the outbound value of the Event id as outbound,self.id. If I want to reference the status I would use outbound.self.eventStatusEnum. This is not obvious to me. I would think it would be outbound.self.status or something similar. What I am looking for is a reference guide or any way to find every attribute of every object.Thanks.Trevor

541
T
Sidekick (Customer)
R
Do Gooder (Customer)
robhuttenDo Gooder (Customer)
asked in assyst General
Event monitor for unassigned tickets in assyst?

Hi - I’d like to set up a monitor to list unassigned tickets in my SVD’s queue. Can’t figure it out. Anyone? Thanks.

1243
jyork
Sidekick (Customer)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
Opening a workflow task on the Required By Date

Hi Team, We have a requirement where for a Service Request we want to open a task on the “Required By” date of the Service Request. Is there a way to a have a condition on a task in Process Designer to open it on the “Required By” Date? Thanks & Regards,Manish Verma

513
K
Hero (Customer)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
Copy ETM Datamappers

Hi all,Is there a way to copy existing datamappers? I have an existing datamapper and need to create two new ones and they are almost identical. Re-entering them all manually will take hours. Unfortunately. I cannot combine the functionality of all three into the original. Thanks!Trevor

773
jyork
Sidekick (Customer)
P
Do Gooder (Customer)
PAULA.SLOANDo Gooder (Customer)
asked in assyst General
How to allow replacement of process on open events (assyst 11.7.3)

In the assyst 11.7.3 release notes there is an enhancement to Event management“A Process can be added to, replaced, or removed from an existing Event using the 'edit Event' form. Support Users can now add, replace, or remove a process when editing an Event. Previously it was necessary to open the Process Designer to perform this function.”I can’t find anything on the wiki as to how to go about this.  Does anyone know?

801
C
Hero (Employee)
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst General
Process Designer (Category Expressions)

 While the ticket is logged, and process is running I am able to edit the process and enter this Substitution Keyword to bring the Event Category but when doing this to new process before logging a ticket, it does not accept this keyword. Any Solution?

982
C
Hero (Employee)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
Fetch ItemSerialNumber in a Field of Form

Hi Team,We have a requirement to fetch ItemSerialNumber linked to an Affected User. Using below query in form but getting error. Please help.select Item.serialNumber from item as Item where (Item.product.productClass.shortCode='CELL' and Item.user.id = @*@$new.affectedUser.id@*@) Thanks,Manish Verma

612
R
Do Gooder (Employee)
T
Sidekick (Customer)
TMurphyNS
asked in assyst General
Javadoc Domain Model

Hi all,  I am looking for the javadoc domain model for the 11.6 release. It used to exist for the 10SP7 release here ...https://wiki.axiossystems.com/assyst10SP7Wiki/javadoc-domain-model … but it is no longer available. I tried https://wiki.axiossystems.com/assyst11-6Wiki/javadoc-domain-model/ based on the 11.6 Wiki URL but no dice.I tried searching different combinations of domain model and by navigating the site but no luck.Thanks!Trevor

491
C
Hero (Employee)

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