assyst General

Has anybody out there built an assystETM channel which will process an email and log a new ticket using a specific Custom Form?If so I could do with some guidance as to how you reference the specific Custom Form you want to use.We will be looking at taking the data out of the body of the email to populate the custom fields within the custom form which I am comfortable with, I am just struggling with how to call that custom form.

Hi! While testing the anonymous affected user feature in assyst 11.2, I noticed some unwanted behaviors.  First off, from the assystNet side, when filling a user fills out a form and uses the anonymous user feature, the information entered in the anonymous fields is replaced by the logging user’s information when the form is submitted. This means that the anonymous user feature cannot really be used from assystNet, since the data captured is immediately replaced. The second behavior originates from assystWeb. We have been able to change the Affected User field so that it contains an anonymous user and save the ticket in that state. However, when performing a “Closed / Resolved” or “Pending Closure” action on the ticket, which can both result in the ticket being marked as closed, an error occurs which prevents us from executing the action. Here is a screenshot of what occurs: 

Hi Everyone,Has anyone figured out how to automatically delete the browser cache after an upgrade? To delete the cache for only the assyst site specifically?We find it a huge pain to communicate to all our user community to delete their browser cache after an upgrade. It’s also a strain on our internal helpdesk.We would love to do this automatically for users at login using a script pushed to the users machines.Thanks.Martin ProvostInnovapost

I’m working on a Email Channel that has this “Record to Update - Formatted Reference Range” - currently I’m running Debugger with the lines commented out below. Now with the lines uncommented, I get the error - I don’t quite understand why I’m getting this error. Just in case this helps with the initEventListSrch… 

We have a lot of change forms which are using substitution keywords $LOGGED_ON_SVD and $LOGGED_ON_ASSYST_USER in custom fields. We did an update from 11.5.1 to 11.6 and I would have expected that the legacy keywords would be automatically replaced with the javabean-like notation, but it still shows the old notation in the forms. When trying to copy an existing form with legacy keywords in the Layout Designer it throws an error: The default value of this expression is invalid.Same error shows up when re-saving a custom field with such a default value expression. Seems like a bug or am I missing something? Best regards,Chris

I want to be able to hide this ITEM/ELEMENT “Item.product.shortCode = PIMS” in my look up via my look up filter expression box in my look up field on my form . Every expression I've tried had broken the look up search completely and wont return any results. All im trying to do is hide 1 item from my lookup without having to create a whole separate look up without that item in it. Can anyone please advise how this can be done ? I'm using assyst Version: assyst10 SP7.5Build:  12183 Date built: 04 August 2020 09:40:59assyst Version: assyst10 SP7.5Build:  12183 Date built: 04 August 2020 09:40:59 

Hi,I have created a Technical Issue in OSCA and I wanted to add a person to the watch list/ maybe the person can keep track of the process.Is there any way we could add a person to the watch list ?

I’ve been trying to work through some test cases for where Workmanager may be beneficial but am struggling to visualize/realize how best it could be utilized.  I’ve been reading through the wiki and understand the concepts but before presenting to any leadership and/or managers I’d like to present some examples to help tell the story of what it is capable of.Is anyone using Workmanager for things like Change, Request, Incident?Best practices you’ve found or suggestions you’d be willing to share?Thanks so much

Is there any way to un-tag an item as a known problem? It looks like it is a system field. 

Hello - we have had occurrences in our change request approval process, where email replies are not getting fully processed.In most cases, on decision tasks, when a user using the link to reply with their approval it works fine; however, we have had cases where it didn’t. What we see in those cases, is that the process works except the associated change workflow is never advanced/processed.Even when we look at email in our ETM channel, it shows successful. Also, in Assyst, the change event also has the email reply attachment and you see the reply in the action history as well.In ETM, we then reprocess the decision task reply and then the workflow is processed correctly.Have any other customers run into this type of situation and if so what if anything did you do to determine root cause? Thanks in advance.Scott.

Hi All, Has anyone identified a way of tracking/listing users who have set up their own custom homepage (not using the new functionality in 11.5+).  We are looking at rolling users onto a new default homepage but would like to identify users who have their own custom ones created, so they do not lose their own designed ones. Thanks in AdvanceKevin

We currently run IFS on Oracle using the ASFU license. We are putting in a very small Assyst installation with <400 users If I install on Oracle then the help system will fail if there is a problem with our production database, obviously not idealI considered sql server express but the documentation says it is “not recommended”.  I wondered if anyone knew if there was a specific technical issue or if it’s more of a sizing issue 

We are accessibility testing our portal following an upgrade to 11.6.0 and our testers have raised a question around aria labelling on elements within the update history (shown below). The labelling states that this is a clickable element, which is correct. However, actually clicking on it doesn't seem to do anything other that affect the CSS (border pictured above).My question:Does anyone have any functionality (that we may not use or have turned on) that results in any different behaviours? Contact User actions, pop-ups, etc?

Hi,In MSEdge, the file is downloaded but not opened automatically. Is there a way to configure MSEdge to auto open the file [clientJobRunner.assystApplication]? I looked at various MSEdge (not business install) settings and could not figure it out. I did see a possibility of configuring MSEdge Business Group Policy:    AutoOpenAllowedForURLs: URLs where AutoOpenFileTypes can apply    AutoOpenFileTypes: List of file types that should be automatically opened on downloadOr Windows Registry:    Windows registry:    HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenFileTypes\         Value name 1         Value type REG_SZ         Value data "sapaox"     HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenAllowedForURLs         Value name 1         Value type REG_SZ         Value data "https://web-address/" Jean

Is there a place to check the status on Problem tickets, specifically P16029 regarding the Assign to Me button being grayed out. I see that this problem does not appear as part of the 11.6 fix pack, so I assume this issue hasn’t been resolved yet. The issue still remains for workers in a service department that are only allowed a certain set of Action Types. If the service department is not “locked down” to certain actions, the Assign to Me button works without any issues.For example, if Action Types are specified for the Service Department, the Assign to Me button will be grayed out. If the Service Department doesn’t have any Action Types listed (has access to ALL actions) then the Assign To Me button works.

Afternoon all. It is early doors on this functionality, but does anyone now if there is a permission relating to the administration of keywords on Offerings in the Service Designer in v11.6? I am interested in whether we can enable our business users to manage their own search terms.Thanks

Has anyone tried filtering an item field on a custom form to include all items with a specific configuration characteristic? I’ve been working my way through it myself with the help of the Wiki and Javadocs but seem to be missing something.My use case is to apply a configChar of ‘’Single sign-on’ to all applications that are set up for it, to present our user base with an incident relating to troubles logging in, and limiting the item selection to only relevant applications.Thanks in advance.

Good morning,I spoke with IFS this morning and they confirmed that their customers who use Kerberos to authenticate AD users to assyst are reporting that users can no longer access the application after some Windows Server 2019 updates were applied.Has anyone here who uses Kerberos to authenticate users to assyst (pass-through authentication) experienced problems after Win Server 2019 updates being applied to the server?We will be attempting to rollback the updates.  I have also checked the krb5.conf and it appears to be correct.  I removed older encryption types.As a workaround, I have set up an alternate assyst app server that is using Database authentication to allow users to continue to use the application.Anyone else having this problem?  We are on assyst 10 SP7.5 but IFS has told me that it affects all versions.

Hello All, Is it possible to create a Custom Lookup on an assystNET form using Contact User as the single-select-lookup but have the Default Value Expression as the user who is currently logged in?

Hi,Is there an expression, logic or way on how to exclude a single item from a look up filter expression within a custom form via the customizer in Assyst ?assyst Version: assyst10 SP7.5Build:  12183 Date built: 04 August 2020 09:40:59 Please advise.

Hi,I have a Single Line string custom filed on a logging form, and would like to add a Validation Expression that stops a user entering 000000 or 123456.I’m able to write an expression that allows only 000000, but not able to write an expression that doesn’t allow that combination of numbers.Has anyone had any luck writing this kind of validation expression?Thanks in advance

It would be useful for “OR “ and “IN” functions could be used in expressions. For example within customiser forms, a visibility expression of: $W("Lookup Field 1")="Value1" OR $W("Lookup Field 2")="Value2" Thus negating the need for the creation of multiple fields to perform the same function.Anyone else think so? Please upvote :)

We wondered if anyone else in the community was planning on upgrading when 11.6.x is released? We’d love to get more of an idea of what other institutions are doing - do you like to keep up to the minute or take a more slow gradual approach?

I’ve created a user alias and need to restrict some of the service catalogues.  I created a customized homepage in assystNET to show only the service offering they will need.  (this is all because of privacy issues) I’d like to remove the view of the services within the menu but if I can’t remove just one option, the whole menu is fine.  It should be based on the user alias I created.  Is there a way to do that?  If so, how?

Just upgraded from 11.3 to 11.4 (and now to 11.5), and it looks like the built in images are not working in the portal. It looks like all images are still loading from the assystimages folder on the server, which we are trying to move away from. Have tried many things, including what looks to be a related KB article, but I have not had any luck. Anyone have any suggestions?