General questions regarding IFS assyst.
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Where will the release notes be available as it was noted the previous wiki for IFS Assyst will no longer be hosting them?
Hi all, we have a challenging problem, for creating a custom report we are trying to write a sql query that retrieves events with their custom values.We don't have a problem with custom string values or single select lookup.The problem is with multi select custom field values, that we want to retrieve as comma separated values (i.e val1, val2 etc)We were wondering if someone has some piece of code as an example that you can share with us thanks!
Good morning,I spoke with IFS this morning and they confirmed that their customers who use Kerberos to authenticate AD users to assyst are reporting that users can no longer access the application after some Windows Server 2019 updates were applied.Has anyone here who uses Kerberos to authenticate users to assyst (pass-through authentication) experienced problems after Win Server 2019 updates being applied to the server?We will be attempting to rollback the updates. I have also checked the krb5.conf and it appears to be correct. I removed older encryption types.As a workaround, I have set up an alternate assyst app server that is using Database authentication to allow users to continue to use the application.Anyone else having this problem? We are on assyst 10 SP7.5 but IFS has told me that it affects all versions.
I need the latest version 1.0.12 of assystApplicationLauncher to support Client-Side-Jobs and do not see it in the download site “https://downloads.axiossystems.com/index.html”.
Hi,In MSEdge, the file is downloaded but not opened automatically. Is there a way to configure MSEdge to auto open the file [clientJobRunner.assystApplication]? I looked at various MSEdge (not business install) settings and could not figure it out. I did see a possibility of configuring MSEdge Business Group Policy: AutoOpenAllowedForURLs: URLs where AutoOpenFileTypes can apply AutoOpenFileTypes: List of file types that should be automatically opened on downloadOr Windows Registry: Windows registry: HKEY_CURRENT_USER Key path Software\Policies\Microsoft\Edge\AutoOpenFileTypes\ Value name 1 Value type REG_SZ Value data "sapaox" HKEY_CURRENT_USER Key path Software\Policies\Microsoft\Edge\AutoOpenAllowedForURLs Value name 1 Value type REG_SZ Value data "https://web-address/" Jean
We’ve been experimenting with the API and we’re wondering if there is an example of a POST request for an Event. The documentation on https://wiki.axiossystems.com/assyst11-3Wiki/index.php/Integrations:assystREST#Requests shows what the format of the request would look like but not all the required fields. I have looked through the resource schema on to find what fields are mandatory on events, every single field under events has a minOccurs attribute so that leads me to believe that none of the fields are mandatory? It would help our understanding to see an example of a POST request for an event with all of the mandatory fields. Where could we find one for reference?
Hi everyone, i wanted to let you know that we have just launched the much awaited technical IFS assyst Administrator training via the Academy. See the post below:https://community.ifs.com/assyst-enablement-383/ifs-assyst-administrator-course-live-26675
Hi,We are currently experiencing issues with browser caching, where assystNet users don’t see the correct homepage, offerings, layouts, formats that they should be seeing - the only way to resolve is to clear the users browser cache.This has probably started following an upgrade to 11.5.2 a few weeks ago, but wanted to post this to see if anyone else has the same issue as we are experiencing and if so how you manage/resolve that so that ALL users have their browser cache cleared?
Hi All, We are trying to create an event search that will indicate tickets which are currently on hold. Has anyone had any luck creating an event search that can show tickets currently on hold?
To help with accessibility for a few users, we would like to be able to configure assyst so that it can be used in Dark Mode.I have been advised by IFS via Call Ref: 386357 that this is not possible and to submit a new Idea.
Hi All,I have created an assyst user but I couldn’t find where I can setup the username and the password for the user. What am I missing? Note: I’m creating this user to log in to AssytWeb. Regards,Nuwanthika
Hi - we are starting to look at Power Automate, and what it could do when it comes to assyst.Is there anyone with experience using Power Automate and is able to share how they have used it to compliment/integrate with assyst, what they are using it for?
When someone clicks on Menu > Search > Event Monitor > Event Search, is there an admin change that can be made so that users can get directly to the Event Search query instead of having to click on the Query button?
Does anyone here utilize a webhook?I cannot find anything in the wiki relative to being able to do so. Any help? We have a POC from a vendor and they are asking us to deliver a json payload via webhook from assyst for a simple demo and I’m struggling to find a way to make that happen.Thanks!
Hello!We have released assyst 11.6 to the world! It’s available now for all customers via the CDN. You can find more information about the release as well as video overviews of the new functionality in the following post.Release notes are available here:Feel free to let us know what you think of both the release and the video overviews.Cheers,Robert
Hi, We have an ADExport.csv file which overnight imports users into Assyst via ETM. Sometimes, a user fails to import so we manually have to import that user via ETM. I’ve written a basic PowerShell script which prompts us to enter in the Email address of the user that has failed to import. Once the email address has been entered, the script then searches for that user in the ADExport.csv file. Once the user is found in the file, it copies the following file headers into a new .csv file: "sAMAccountName","userPrincipalName","SID","GivenName","Description","sn","physicalDeliveryOfficeName","Department","mail","telephoneNumber","userAccountControl","MobilePhone","Manager","ManagerName","ManagersAMAccountName","extensionAttribute11","DistinguishedName" The script then copies the users info found in the ADExport.csv file then pastes it into the new .csv file created above. I’ve confirmed each header has the correct info assigned.When I import the new .csv into ETM, it shows the following e
we'd like that a knowledge procedure is shown in assystnet while an incident is being logged. In the wiki we read that it is possible but we didn't find how to configure it. Can you help to find the related wiki page or give us some instructions?
Is there a list of known problems that we could look at before submitting a ticket to IFS support? It would be great to evaluate whether it’s a known issue before opening up a ticket.
