Assets (Asset Management)

Hi,I hope someone can provide guidance on the following: We are looking to streamline our PM actions and implement a form of  suppression to prevent work orders from being raised when the service year is not applicable. Specifically, we have equipment objects that require servicing at 1,3 and 5 -year intervals.  Our goal is to create a PM action that raises work orders according to these intervals, while ensuring following: The 1 year PM action needs to raise a work order in year 1, 2 and 4 only The 3 year PM action needs to raise a work order in year 3 only The 5 year PM action needs to raise a work order in year 5 onlyIs it possible to achieve this using standard IFS functionality, or would a CRIM be necessary? Thank you in advance for your assistance.    

I feel like in previous versions of IFS we could set Sales lines on the Request Work Task to Not Invoiceable.  That option does not seem to be available.  Is there a work around for internal service request work tasks?   

We have create a Work Task for a serial object with supllier warranty.On the serial Object I have connected the Supplier Warranty and aslo on the Master Part but on that you can't connect a supplier.On the Work Task - Object Information , there is the line with Warrant Information but is it needed that a supplier is available to receive Supplier Warranty, see screenshot. 

The attached presentation covers the overview of Compatible Unit, explaining  the basic functionality with respect to what it is used for and how it is used  in Enterprise Asset Management (EAM) solution. NOTE: Please run the presentation in slide show mode in order get a good effect in animations.  

When using the command ‘Copy Customer’ on page/Customer/Form we get error message ‘ORA-20121: CustOrdCustomer.INSERT: Field [CONSOL_RENTAL_IVC_SERIAL] in Customer may not be specified for new objects.’Any idea how to prevent having this error?We are running on 23R2.

I don’t know if I don’t understand the process or there’s a bug, but when I set up SFM for a simple function such as exhaust in the example of this procedure with two causes for the same component, it acts really weird:It duplicated one of the causes when there are two different ones set up.  (I even redid them from scratch to make sure I didn’t mess up) When you select a template that has two causes for one component, it highlights both, but only brings in the one template that applies to both. Where do the values such as Function, Type, Cause, and Component end up on the work order/Work Task?  These are valuable KPIs.Attached is the write up for a customer I’m working on.  They really want to use SFM.@Mayura Wasantha - I know you’re crazy busy, but who can help me with this? 

In Service Contract Invoicing Parameters is defined asperiodic Prices is entered as belowwhen we generate the Invoice, invoice from date is 2/1/2024 and to date 3/31/2024, user requirement is invoice from date 2/1/2024 to 4/30/2024. is there a way to set up this ?Version: 22R1

To plan and schedule work tasks from a work order on Dispatch Console, I’m trying to get the scheduling dataset up and running. However, I’ve been unable to connect the Maintenance Organization Site to the Scheduling Dataset.Individually, I can see the options in the dropdown for both, but when I select a value for either the Maintenance Organization Site or the Scheduling Dataset, the other option disappears.Could I be missing a data setup that enables the connection between the Maintenance Organization Site and the Scheduling Dataset?   Thank you

In EAM Solution for IFS Cloud 24R2, one of our customer is looking for Multi Company Work Order Execution Solution. Work order will be created in company A and work task will be created under same or different company site combination. Financials will on the individual task site and their posting control set ups based on site. Below is how requirement looks like - Work Order No: 55 Company A - Site A1   Work Task No: 122 Company A - Site A1 Resources - Person, Material and Tools @ Site A1 will be used Work Task No: 123 Company A - Site A2 Resources - Person, Material and Tools @ Site A2 will be used Work Task No: 124 Company B - Site B2 Resources - Person, Material and Tools @ Site B2 will be used  Thanks in advance for your reply.

EquipmentObjectMeasHandling.svc is used a lot by the customers to retrieve measurements through external systems. However, this API is a standard projection API and not suitable for integration purposes since there can be changes within API due to defect fixes and development. Therefore, it's quite useful to introduce a separate integration API to handle measurement insertions externally. From IFS Cloud 25R1 Release onwards, a new ObjectMeasurementService has been introduced with actions mentioned below.  Invoke action CreateMeasurementWithBusinessKeys : This action is used to create a measurements for an equipment object using Business keys (Contract, MchCode, TestPointId and ParameterCode). Invoke action CreateMeasurement : This action is used to create a measurements for an equipment object using Technical Keys (TestPntSeq, ParameterCode). Invoke action MarkReadingAsIncorrectWithBusinessKeys : This action is used to mark a reading as incorrect using Business keys (Contract, MchC

there is an requirements that multiple activities should be added to one work order. reason behind this is there will be dependencies for activities.Can we create from a project activities like Act1, Act2 etc...as work tasks(1,2 etc..) and add to one work order. any possibilities to match the above requirements.  

Hi,with request contract i don’t see the functionnality to link or add action PM on a service line. It exists with service contract.to generate workorder from contract . the only possibilty is it to use service contract ? Thanks Regards

Hi,When the contractor done the Reports in B2B, we can see these as Cost lines in the work Task. Then how we can create the supplier invoice for paying the supplier? Shoud we create a manual PO ading a Purchase parts and receive the PO then invoice it? This seems not very linked all manual processes? Thank you,,KM

Hi, We’ve set up remote assistance in our cloud environment and encountered an issue when making a call between two members of the same group. The recipient does not receive a notification for an incoming call and only sees missed call in the call logs afterwards. Has anyone experienced this before? if so how did you resolve it? Thanks in advance for your help. 

Hello,As I understand, if I assign certain users to a certain warehouses in the form "Users Connected to Warehouses" for this user in the form “Inventory Parts in Stock” should only be visible inventory parts in stock related to those warehouses.But I still see all warehouses in “Inventory Parts in Stock”, even if assigned only some of them:What should I do to restrict visibility of certain warehouses information in the form “Inventory Parts in Stock”?Thank you beforehand:)

Hello Community, I hope you're all doing well!I have noticed that when navigating certain pages in our Tech Portal, the record selector  automatically appears. This can be quite challenging, especially on smaller screens like iPads or mobile devices, as users have to manually hide it each time, which can be cumbersome.Is there a way to set the record selector to be hidden by default across all screens in the Tech Portal? This adjustment would significantly improve the user experience on smaller devices.Thank you for your assistance with this Thanks and Regards.Aravinda

Hi, We are currently working on upgrading our IFS 10 version to IFS Cloud 24R1 version.It was noticed that Resource tab is not available under the Prepare Work Order> Tasks Tab  Resources can be planned under PM Actions’ Tasks.We would like to know whether this is the standard behaviour in IFS Cloud or are we missing the other tabs in Prepare Work Order page due to any set up issue. Thanks,Thilochana

Hello,Do I understand right, that document file for e-signing in IFS Cloud could be sent for signing only in the context of some IFS business object?There:​​​​​​But the file cannot be sent for e-signing straight from Document Revision record.Or I am not right and it also can be sent from Document Revision Record too? Thank you beforehand for the answer:)

Hello all,My customer uses GL and a depreciation voucher only affecting GL; The IL has been implemented at the same time as the GL but never used. They want to start using IL and have accumulated depreciation of object registered for the past years in IL for the object.The purchase of object was registered in 2016 in both IL and GL, and existing depreciation was only posted to GL I would like to update accumulated depreciation for existing objects in IL (estimated life is longer for objects in IL, same method) Since object is not in the registered status, I cannot use the "import object" functionality. I tried using the external file template "ExtFAObjectImport" to import accumulated depreciation on IL for each year from 2016 to 2024 but the error shows "object already exists" on the log analyis Do you know if it is possible to import accumulated depreciation on internal ledger only for existing objects? I thought the other alternative would be to adapt base value and reduce it accordi

Hi Experts,We have a requirement to deliver a Serial part (We already have the Object created for the serial via maintanance aware) to a customer for an installation. Here I created a Cusomer order first for this reserving the serial to the line.Then I can create a Service Request from the CO Line here I can dispatch the work to the Sub contractors. Then the problem is I cannot link the Object ID to this work order created with an error.Why it is blocked, what is the real business reason for blocking it.It is benificial if I can link the object to the order so the Cost details can be linked to the Object. Unless how we can do this please? Kind regards,KM

Hi there, I need help in below scenario, looks like it is a standard IFS bug. Work Order Status- ReleasedThere are two or more work tasks connected- status releasedNow when we try to change status of work order from released to prepare then system gives pop up error message “The work order cannot be set to a lower status due to work tasks status”- This is IFS standard functionality. However, when we try to change status of work tasks then also it gives same error message:- “The work order cannot be set to a lower status due to work tasks status”System should allow changing status of work task. 

Hello Everyone,Is anyone able to help me with the “Movements” section, on the Item form.My colleagues prefer to update the Item form and its fields rather than create a “New Movement Record” because it’s more efficient for them to update a record. However, this is not capturing the data we need for QA and audit purposes. For example, If two colleagues update the same Item record on the same day. We can only identify the last modified By and date.How can I make the “create a New Movement” history/feature more efficient, to encourage colleagues to use this instead?Is it possible to change the collum we want to view within the Movements section? I would would like it to display who last modified the Item record and what field was changed at that time.Many Thanks,Jessica Lee van Pelt (She/Her)Service Analyst - IT Service Operations, Architecture & Design

Hi every one, I have an issue related to the source connection of the WT : I have these 21 PM actions that use the “merge” feature, and by using “Calendar generation” I’ve created one WO with one WT with 21 steps. But the problem is : I don’t have any “Source connection” one the WT. That value should be “PM action”. Do you have any ideas ?  

Is it possible to import an object that is in Investment status into a new database? 

Hello,I’m trying to understand why the map position that we have loaded into the GIS Map for our assets is not pulling across into the Equipment Object Navigator. In the example below, you can see we’ve mapped a turbine: This is linked to the equipment object 2795. This is correct. If you then go to the Equipment Object Navigator… there doesn’t appear to be any reference to this connection. I would expect to see the location of the object loaded…There should be a dot loaded on the screen below I’d have thought.  What do we need to do in order to display the turbine position here?