Community,
when posting lines generated from work order task that are under customer warranty, in the below screenshot, you can see the column Revene% under Sales tab, according to IFS document stated below, it should be Revenue % = 0. but system still values it 100, is it a bug? We are in APP10.
Posting lines are under customer warranty.
Best answer by PubudikaW
Hi
Thank you for reaching out.
The Revenue % is controlled by how the Cost Types are defined for the customer warranty. Please refer to the documentation below.
In your example, the Material Cost Type is selected, which means the cost will be charged to the customer. And therefore, the Revenue % = 100.
Please change the Warranty Cost Type setup and try again with a new Work Order. This should solve the problem you are facing.
Best Regards,
Pubudika
Hi
Thank you for reaching out.
The Revenue % is controlled by how the Cost Types are defined for the customer warranty. Please refer to the documentation below.
In your example, the Material Cost Type is selected, which means the cost will be charged to the customer. And therefore, the Revenue % = 100.
Please change the Warranty Cost Type setup and try again with a new Work Order. This should solve the problem you are facing.
Best Regards,
Pubudika
as per your comments, we might misunderstand in an opposite way.
will have it a try. Thank you.
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