We have a number of Work Task Templates that we have built up in Apps 10. We recently started having the Asset Management techs using Tech Portal start creating their own work in certain situations.
We informed them to utilize these Work Task Templates, specifically because it included the Work Task Steps. However, when creating new work from the New Work button within the Maintenance Engineer lobby under the equipment section, then adding the Work Task Template. The resulting work task does not contain any work task steps.
Using the same work task templates, and objects, we can create new work from the back-office side of things and it all works exactly as expected.
