Assets (Asset Management)

Hi R&D Team, One of our customers has requested an enhancement for the FSM mobile application, particularly for the iOS version.The request addresses a situation where pending messages in the mobile app's sync queue are not sent to the server if the technician switches to another app, such as Teams or Google Maps, causing the FSM app to move to the background. As a result, these pending sync messages remain in the queue until the FSM app is reopened. For example, if a 'task completion' message gets stuck in the queue on a Friday evening, it will not be sent to the server until the technician reopens the app on Monday. This delay disrupts business processes and impacts the proper execution of workflows. The iOS imposes a limitation on background sessions, allowing them to remain active for only 30 seconds. After this time, the system terminates the background application. Consequently, if users do not open the FSM application befor

"Move Task" option is not available when the Connection type is Work Packages. Can we get this enabled to move work tasks to another work order even though the work order is initiated from project deliverables work packages side.This is important to customers according to the below business requirement> We need a functionality to be able to move work tasks to another work order, e.g. in the event that not all tasks are possible to complete in a planned period. The remaining work tasks will need to be moved to another(or new) Work Order, where the other/new Work order will often need a different activity connection.Standard cloud “Move Work Task” is restricted to only certain Connection Types for the Work Order (e.g. Equipment) - we intend to use Work Package as Connection Type for Work Orders originating from Project Deliverables. “Move Work Task” is also restricted by Work Order status, it seems once the WO has reached status “Prepared” or beyond

Hello, im struggeling with a workflow configuration. The workflow is as follows:Create a Faultreport in window (Fault Report) (FaultReportHandling) to trigger workflow (after) Check if priority_ID = 1 else close workflow.   Get WoData (tried both prepareworkhandling and faultworkhandling API.   Set WorkType with PrepareWorkHandling.   Release Wo.

Is it possible to set the generation date of a PM to create a Work Order based on the completion of another PM.For example, you would set the Next Due date of the Year 2 service, based on the completion date of the Year 1 service. So the Year 2 service would be due 12 months after the completion of the Year 1 service.  

Hello,  Is there a way to disable this checkbox by default? Its coming checked by default but the customer would like it to be disabled by default. Thank you! 

Hi Community,Can someone let me know when the Move Task on a Work Order is introduced and what the restrictions are? Thanks in advance,Robert Kool

Dear all, Another strange observation when creating a Service Line on a Service Contract. After we created the Service Contract header we can add Service Lines ‘New Service Contract Line”. Then we get to a wizard where we can add a ‘Work Type’, and we can add Objects to the ‘Scope’. But when we try this, the ‘Item ID’ drop down remains empty. (Allthough there are definitely available objects - as we can see later). Because the Item Id drop down is empty, we save the Service Line without any scope. We return to the Service COntract, Expand the contract so we can select the Service Line again; Go to the tab ‘Scope’ and try to add a new line and now it works perfectly. (see printscreen below). So my question: why is the scope not populating the same drop down when we were creating the line with the wizard. Best RegardsRoel

Hello IFS Community,In assystNet, how can I make the page automatically reload when changing the language? This is a very urgent matter.Thank you!

Dears,I’m ne user of IFS and getting familiar with Warehouse Management functions.So, question is, what’s the benefit of using Counting-Create count report, while one can extract data from “Inventory Part In Stock” and start with physical cycle count process.or maybe I don't properly understand the functionality of “Counting” function. Please provide broad information. Thanks in advance.

Hi all,Firstly thank you for your help in advance. I’m looking for a bit of guidance on what is hopefully an easy fix.  I’m looking to apply some conditional formatting to a table, based on the value (number) of a particular column being the “highest” in the column. Naturally right clicking on the appropriate column header>”conditional formatting” allows me to apply basic logic such as  > “higher than”, however is anyone aware of a “value”/formal which would simply highlight the largest number in the column? Many thanks

Hi, Could someone encounter the error message below when trying to roll back a completed CAPEX project in the cloud?   In EE, we successfully executed the rollback feature for a completed project within the same month without encountering this error. However, this time, we discovered that, to successfully roll back the project, we needed to roll back the object transactions and deactivate the object. Does anyone know if this is a new requirement in the cloud version?

Hi All, I have a serial object with a list of spare parts associated with it. When a work order is created and assigned to a technician, if the technician determines that an additional spare part is needed (not one already listed), is there a way to handle this in MWO without manually adding the spare part in the cloud’s serial object window? ThanksDivya 

Hello,I’m building workflow that requier to delate all elements in StepItemArray Entity (StepItemHandling API Name).In first step I’m calling READ API function on all StepItemArray, so I have list of elements with eTag and StepItemId. In the loop i would like to iterate throu all elements in my list and call DELATE function on StepItemArray API. I have three issues:First issue is that I don’t know what i should provide in collection to multi-instance element:I was trying to figure it out with the help of provided by

Hi. Object is missing from Depreciation Proposal after I did the “Change of Net Value”. I also modified the depreciation time from 10y to 6y. Do you have any Idea what could be wrong? Could the be some step that I forget to do?Br. J-M

I would like to generate 1 Work Order with multiple Work Task coming from the Service line - PM Plan - PM Actions.Now I have created 1 Work Order with 1 Work Task and I would like to have 1 Work Order with 6 Work Tasks, see screenshots.I have worked with PM Groups into IFS Cloud

Is there any possibility where we can see the workorder completion date and the invoiced date in a single page?

Test Steps follow,Create multiple visits for user 01 via PSO→ assign them to user :01→ then cancel the visit 01 (automatically system will cancel all the visits)In below WT example, Has Follow on field = TRUE for all the cancelled WAs  But for this example, only visit 1 as Follow on field = TRUE for others it is set to FALSEDoes anyone explain this discrepancy? 

A user created a request and managed to append the text '_2' to the numeric request_ID.The linked tables also have the complete request_ID '26981_2'.The request was probably created on the mobile.Is it possible that an index is appended due to a conflict of the ID?Is it possible for a user to manually overwrite the request_id?

A customer submits a service request for the inspection and repair of serialized equipment that has broken down at their site. The company logs the service request in IFS Cloud and assigns a technician to visit the customer's location. Upon inspection, the technician determines that the equipment cannot be repaired onsite and must be sent to the company's workshop for further repairs. At the workshop, the required materials are issued from inventory, and the technician records the time spent on repairs. Once the repairs are complete, the equipment is shipped back to the customer.The proposed solution involves creating a customer order linked to the service request, which then generates a work order (WO). The supervisor assigns the work task to a technician, who visits the customer's location to inspect the equipment. The technician determines that the equipment cannot be repaired onsite, it is shipped to the company workshop for further repairs. However, I am uncertain

Has only got this working with 24R1 or later.IFS and Primavera (P6) Integration. We’re just starting the journey, looking for lessons learned, advice, how long did it take?Do we need to create plans in IFS first, and push to P6, or can we use our existing P6 plan for 2025 work, and integrate with IFS. In that case, how would it map between the the work in the plan, and IFS.Advice much appreciated!

A user  created a request with a task.Later he made the job and missed the main asset and the second asset.I created the missing assets and steps.And found 6 strange entries in the "run log". Unfortunately, I have not found a way to see and control the parameters passed to the PM request generator.Are the call parameters of the PM request generator recorded?How can I access this log?

What is the best way to prepare for the above exam? What to expect? Has anyone taken the exam recently? Is the IFS academy study material and knowledge checks enough to prepare for the exam?

Hello,do I understand right that Operational Condition option is no longer provided in Functional Object form and is left only in Serial Object form?  

Hi, We have an object that had an engine change out in May when the Engine Hours was at 16050. The before meter change had a Recorded value of 16050 and a Total Value of 16050. The after Meter Change had a recorded value of 0 and a total value of 16050There are 2 readings flagged as incorrect on July 4 and and then on August 14 the recorded reading shows 0 with a Total value of 16050.Aug 16 Recorded reading is 48 - Total Value of 16098Aug 19 Recorded reading is 61 - Total value of 16111  Aug 27 recorded reading is 95.7 - total value of 16145.7...additional recorded readings up until Sept 16 where it looks like the user recorded an Engine fail.Sept 16 recorded reading is 246 - total  16296Sept 16 Before Meter change recorded reading is 246 - total  16296After Meter Change  rec