I need help in below scenario, looks like it is a standard IFS bug.
Work Order Status- Released
There are two or more work tasks connected- status released
Now when we try to change status of work order from released to prepare then system gives pop up error message “The work order cannot be set to a lower status due to work tasks status”- This is IFS standard functionality.
However, when we try to change status of work tasks then also it gives same error message:- “The work order cannot be set to a lower status due to work tasks status”
System should allow changing status of work task.
Best answer by Thilini Kumarasinghe
Hi,
May I know whether this issue is observed in App 10 version or in IFS Cloud version ?
If it is App 10 version, we have solution ID 305005 and the fix is available in App 10 Update 19.
If in App 10 version, is this the test flow you are using ? Does it work fine for just 1 task ? If yes, the above solution will fix the issue.
Test Flow: 1. Create a work order. 2. Add 2 or more tasks. 3. Release the work order. 4. Release the tasks. 5. Now select 1 or multiple tasks. Status > Prepared. 6. Error - The Work Order cannot be set to a lower status, due to the status of the Work Tasks. 7. If the work order has only 1 task, then no error raised.
May I know whether this issue is observed in App 10 version or in IFS Cloud version ?
If it is App 10 version, we have solution ID 305005 and the fix is available in App 10 Update 19.
If in App 10 version, is this the test flow you are using ? Does it work fine for just 1 task ? If yes, the above solution will fix the issue.
Test Flow: 1. Create a work order. 2. Add 2 or more tasks. 3. Release the work order. 4. Release the tasks. 5. Now select 1 or multiple tasks. Status > Prepared. 6. Error - The Work Order cannot be set to a lower status, due to the status of the Work Tasks. 7. If the work order has only 1 task, then no error raised.
It’s IFS Cloud 22R1, steps you have mentioned are correct. If more work tasks are connected in released state with no commitments for labour or material, then also system gives error message after attempt to change work tasks status to prepared.
Hi Thilini, is there any documentation on SU11 which states this issue is fixed in SU11. I have tried to search various articles couldn’t find it. Also, is this issue reportedly previously?
Hi, I am in version 24.1.5 of IFS Cloud and I do not have an error message when I change the status of a task in a status lower to that of the work order :
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