Assets (Asset Management)

 A customer using Work Order/Work Task in Cloud (version 24.2.3) is experiencing an issue when creating a service request.After filling out the required information, they are unable to proceed to the next step or finish the process using the “Next” or “Finish” buttons—both buttons (located at the bottom) just continue to load without progressing.I suspect this might be related to missing user permissions. Could anyone advise what specific permission(s) might be required for this customer user?Upper part of the screenBottom part of the screen  Thank youRaghav

Hi All. has anyone seen this error? Texto Erro: ORA-21780: Maximum number of object durations exceeded.ORA-06512: em "IFSPET.GENERAL_SYS", line 189ORA-06512: em "IFSPET.GENERAL_SYS", line 76ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 9541ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 2993ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 3004ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 1581ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 1585ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 1878ORA-06512: em "IFSPET.PM_ACTION_CRITERIA_API", line 1884ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 4127ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 4230ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 6075ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 6075ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 6131ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_API", line 8638ORA-06512: em "IFSPET.PM_ACTION_CALENDAR_PLAN_A

Dear All,During implementation for our client on IFS Cloud 24R2 we have observed following in MWo. Is there any setting that can control below scenario of restricting the work assignment before setting as completed in MWo.The technician if changes the date/time in the past. Say current time is 11AM IST and technician is working in this time zone. If he changes the time on mobile from automatic to manual and changes time to 8AM. The following is effect in the application.Say allocation time is 11AM to 12PM for 1 hour, if technician changes time and completes assignment. Then application will capture work assignment start and finish as 8AM and 9AM respectively against the allocation time of 11AM to 12 PM. Is there any setting to restrict this from MWo which validates the time between allocate time and start/finish time ?Thanks for your help and replies in advance.Regards,Srinivas

HAs anyone used the Machine Learning capability in IFS Cloud or can point me to more information about it? I’m interested in how it can be used to manage PM Actions for automated Work Order generation and Work Order management and scheduling. Thank you!

Hi All,We are using IFS Cloud 24R2 and MWo app based on this version.When Downtime Enablement Per Work Type Category is enabled then it works fine in IFS Cloud. How about assignments that are executed from MWo, as there seems no functionality in MWo where the downtime is asked for mobile used before closing assignment. The mobile user completes the work assignment and work task moves to Work Done status without asking for downtime registration.Please correct me if there is any setting or configuration that need to be done for Mobile app to use the downtime feature ?Thanks for your responses and help in advance.Regards,Srinivas

Dear all,We were exploring the IFSAPP10 online documentation and we found the RCM ANalysis module, which has the Receive/Prepare/Execute the RCM Analysis.I have some questions about this functionality.1. Is this available for IFS App10?2. how do I use it, can someone share any support document? Is there any image as example? Because in the online documentation has some generic support documentation and I couldn’t understand how it really works.

Are there release notes for 25R1 available? 

What is the idea behind the possibility to set up object type structures (object type In object type). How can I use this structure in equipment object structures? 

The description of the relevant part from the Part screen is inherited as the description of the Serial Object when a Serial Object is created (Service > Equipment > Serial Object > Serial Object). Once the object is created, the description can be changed in the Part and Serial Object screens.If the description of the Part screen is changed for a Part then the Description(s) of the corresponding Serial Object(s) is/are changed accordingly. But not the other way round. The Description of the Serial Object can be changed. Lets say we amend a Serial Object with a different description and then for some reason we decided to change the description of the relevant part in the Part screen. Once the description is changed, the description of the Serial Objects (all connected to the specific part) will be overwritten.Therefore it feels like there is a gap in this function. Create a Serial Object with different DescriptionThen update the description in the Part screenNotice that the de

IFS Cloud EnvironmentI am trying to assign multiple Resource Groups  to a Work TaskOn the Work Task>Resources tab, I create a new Demand line and  provide a Resource Group and a Planned Quantity of 2. Once the Work Task is Released, it shows up in the Unassigned section of the Maintenance Engineer screen for all Resources in the Resource Group.When someone Accepts the Task, the Work Task no longer appears in the Unassigned section of the Maintenance Engineer screen any other Resources in the Resource Group.I then tried to add another Demand line on the same Work Task. ​​​​The new Unassigned Task shows up in the Unassigned section of the Resources. When the other Resource tries to Accept the Work Task, the following error occurs Same error occurs if selecting Start Work How do I allow multiple Resources to access the Work Task on the Maintenace Engineer screen so they can view the Work Task as well as Report their own time?

Hi Experts. In App10, we are able to change the tax code in customer order lines that are originated from Service. Then if we check the same in latest Could 24R2 this cannot be done with the following error. We use 2 different tax codes for the same sales part and it is dependent on whether the order type is NO CO or SEO COThen how the Tax code can be changed under the current constraints as we need to identify how it can be changed otherwise. This Tax code is not available both in the “Invoice Preview” screen and at the “Work Task” level as well, further compounding the issue.This is a significant limitation in the cloud as it worked well in App10, and it introduces additional complexity into the process and severely impacts efficiency. Thanks,Kasun

Hello,Maybe somebody could help to make clear such situation:We have two supplier agreements 1 and 2 for one supplier for the same purchase part. Supplier agreement 1 is created earlier than supplier agreement 2 (according to creation date). In the work order requisition line we provided the agreement 1 that is created earlier, because there are still enough money for buying that purchase part from that earlier created agreement. In agreement 2 is not enough money. When we try to create purchase order from that purchase requisition line, system provides error message, that maximum amount of agreement 2 has been exceeded for current period.Do we understand right, that when supplier agreement periods for the same purchase part overlaps, system automatically searches for the supplier agreement that is newer (created later)? Thanks you beforehand!

Hi,We’re on Cloud 23R2. I’ve noticed that when issuing parts directly using “direct issue” on the tech portal, the parts aren’t registered under the Material tab in the work task, but only registered as costs. This might be confusing as everyone looks at the Materials area on the work task to see what parts were issued, where the direct issued parts now don’t appear. What was the reasoning behind it? Is that a bug? 

In Work Task Template from there is Tab “Task Template is Used”, and contains several cards, which allows to jump to another form, i.e. PM actions where particular WTT is used. Client expects not to see some of cards-links. In Page designer under the Tabs cannot find how to make them invisible. 

Hello, maybe someone also met the problem, that in the same form number separators (number formats) differ. For example, I met such situation in the form Material Requisition. One is separated by point, other by comma:computer settings: 

Hi all, Direct issue from the Tech Portal require that the users first select a location and the system filters down the parts that are in stock in that location. This is not really helpful as the techs don’t know where the parts are located in their remote warehouse;instead, our techs would like to first select a part and then pick the location after. Is this doable? Is there a reason why the system asks a location first? We’re on Cloud 23R2.Thank you.  

Hello,Maybe someone could answer those questions:When did the statuses “Not Translated” and “Changed” appear for the attribute in the form “Text Translations”? For example, such attributes where never translated and never changed their translations in the environment, but they are seen with the status “Changed”: Why some attributes in statuses “Not Translated” and “Changed” exist in the form “Text Translations” and “Translatable Text” at the same time?

Greetings everyone, especially valued customers and partners,We are seeking your valuable insights and expertise regarding anomaly detection. Whether your approach relies on rule-based systems or machine learning models, we are eager to learn from your experiences.If you currently utilize anomaly detection in your business operations, we are interested in understanding how you leverage anomalies to enhance your business processes. Specifically, how do you integrate anomaly detection into your operational framework?Alternatively, if anomaly detection is not yet a part of your business strategy, we would like to know if there are specific business requirements driving the need for anomaly detection capabilities. What potential use cases do you foresee for integrating anomaly detection into your solution framework?We sincerely appreciate any responses you can provide.Thank you in advance.Warm regards, Mayura 

Tool A has been checked out, and Tool A can still be assigned on a work task, does the system not have a corresponding restriction or reminder. 

Hello,  My customer manufacture Serial Tracked Inventory Parts (with shop order).Within the  “Part Serial” screen, you can see the underling structure. Then, before shipping (via MMR), they want to maintain it with a work order/work task.So they have created the “Serial Object’s” with “Serial Maintenance Aware” screen. But when checking the “Equipment Object Navigator”, the underling structure is NOT created automatically. Is there anyway to make IFS create underling structure? without using Customer Orders. Many thanks! 

Hi, I’m thinking this is just how it is, but wanted to check. We upload inventory a lot that needs to be converted to Fixed Assets. Accounting goes to the Capex Preview screen, filters for the new items, and clicks “Create Fixed Assets”.   If they’ve selected more than 100 records, they get this error: ******FS Web Version: 24.1.10.20250305060220.0Date: 2025-04-22T14:41:01.756Z--------------------------------------------------------------------------BtdCapexPreview/CapexPreview (server error)Database error occurred. Contact administrator.Error details: [{"code":6502,"message":"ORA-06502: PL/SQL: numeric or value error"}]Request Id: 331f778b-cb27-4665-b4da-b1be494bd16dUrl: <OUR URL> ******If they then choose less than 100 records, it works fine. They can process them all if they do it in 100 group chunks, so it isn’t a problem with the literal fixed assets. I’m guessing 100 records is the practical limit and we can’t change this, but I thought I’d ask. Thanks!

Hi Experts, Could someone let me know what is procedure of uploading multiple documents to the document revision page? Regards,Thilina. 

Hi,Question 1:If I have defined the Customer warranty at Inventory Part, why the same information cannot be found in Part Serial screen?Customer warranty defined in the Inventory part screen. Then I receive a Serial via a PO. Why this template is not automatically connecting to the Part Serial Record?In Part serial screen its Blank? Do we have to setup this for very individual part serial record manually? Ita very time taken job specially if we have like 1000 of parts? Question 2.Lets say I have setup a Customer waranty template into one selected Serial (Manually addded) Then I use this serial in a work order task. I.e. I issue this Material Tab to the customer work order.  Once I issued this to the work order, I expect the warranty details to be avilable in part serial screen.But all Blank still.   Not sure I might executing this in a wrong way but the requirement is if we are giving say 1 year warranty to a part then once this part is issued to the work order then part should get the

We are currently on 24R1 SU6, and notice that the Property Name “FINISH_WITH_TASK” not is documented here or in 24R2. 🙄I changed the value from FALSE to TRUE in our test environment.I had a WO in status Work Done, and 2 work task where one was Finished and the other one Work Done.  The expected result was that the WO should change status to “Finished” when the last work task was changed to Finished. The actual result was that the WO changed to status Reported.I changed the value back to FALSE, and re-tested the same scenario again and got the same result. It seems like the the property not is used in any logic. Is there any planned changes related to the functionality for this object property to 25R1?     

Hi Experts, Could someone explain this?How to create tool/eqp for use checked in and checked out functionality What is the functionality for check out status How to use this functionality in work orders What is the meaning of checked out and checked in for a toolRegards,Thilina