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Hi All,

 

I’m working with a customer that recently upgraded from Apps10 to IFS Cloud 24.2.3.

In Apps10 they were using Repair Work Orders to install moulds/tools in production machines. 

Now they have a RWO in IFS Cloud:

  • task 12570 - used to issue for repair and move the serial to Inventory
  • task 12571 - should be used to issue the serial and move the serial from Inventory to In Facility

 

As you can see from the Serial Object History, everything worked well to move the Serial Object to Inventory.

Now when we try to issue the serial in order to place it In Facility we get the message that Serial Object already exists in the given site, so it cannot be moved.

anonymous_block at line 1 
MANUAL_ISSUE_ASSISTANT_HANDLING_SVC.CRUD_UPDATE at line 5393 MANUAL_ISSUE_ASSISTANT_HANDLING_SVC.CRUD_UPDATE___ at line 7608 MANUAL_ISSUE_ASSISTANT_HANDLING_SVC.CRUD_UPDATE___.CORE_PROJECTION_MANUALISSUEASSISTANTHANDLING at line 7602 
MANUAL_ISSUE_ASSISTANT_HANDLING_SVC.ISSUE___ at line 8128 MAINT_MATERIAL_REQ_LINE_API.MAKE_MANUAL_ISSUE_DETAIL at line 4855 MAINT_MATERIAL_REQ_LINE_API.MAKE_ISSUE_DETAIL___ at line 13000 EQUIPMENT_OBJECT_API.MOVE_FROM_INVENT_TO_FACILITY at line 3507 EQUIPMENT_SERIAL_API.DIRECT_MOVE__ at line 5851 
EQUIPMENT_SERIAL_API.MODIFY__ at line 2049 
EQUIPMENT_SERIAL_API.CHECK_UPDATE___ at line 7704 
EQUIPMENT_SERIAL_API.CHECK_UPDATE___.CORE at line 7588 EQUIPMENT_OBJECT_UTIL_API.CHECK_MOVE_ALLOWED at line 1461 
ERROR_SYS.APPL_GENERAL at line 368 
ERROR_SYS.RAISE_APPLICATION_ERROR___ at line 139 ERROR_SYS.RAISE_APPLICATION_ERROR___.FORMAT_CALL_STACK___ at line 130

I have debugged this error message and I can see that the below check will stop any movement within the same Site/Contract. This doesn’t make any sense to me. In Apps10 this was never an issue.

Any ideas please? Could this be a bug?

EQUIPMENT_OBJECT_UTIL_API.CHECK_MOVE_ALLOWED

 

 

Any ideas anyone?

In the meantime we have logged a ticket with IFS Support. It seems that the issue is that the same object id (mch_code) exists as a Functional Object in the site where we try to issue the serial object (same mch_code).

This is a customer that recently upgraded from Apps10 to IFS Cloud. In Apps10 when they did the implementation they decided that whenever they had a new serial object (machine or mould) they were creating the same functional object id in all their sites. They use to ship moulds from one site to the other depending on the needs. The serial object/mould was always issued to the functional object with the same object_id. 

It seems in IFS CLoud this is no longer supported. 

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