I have a customer case looking in IFS Cloud to find a functionality/solution to replace Support Issue that exists in App 10. As far as I understand, Support Issue has been replaced by Call Center - however the quick and easy workflow has somewhat disappeared.
Even if Call Center has some good processes, its too complex and admin heavy when just wanting to create a quick issue that requires a swift and easy solution and just keeping a log of what has been done.
I have looked at perhaps using Change Request - but then the application moves into Engineering which is not really the correct scope.
So, my question is:
- Will Support Issue be re-implemented in Cloud?
- If not, what options are there to be close to the Support Issue functionality but instead in Cloud?
Kindest regards,
Johanna