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HI, I have some questions regarding Reminders to customers.I would like to generate an overview of all reminders send for each customer with an overdue invoice for activity measurement and check the success rate of all reminders.  Is ‘Customer Reminder History’ the correct way to get this overview?  What happens in case the email with the reminder message is not in use anymore, is out of office, etc where does the automatic or manual reply of the customer end up?

Hello,Since several days I have no result, whatever the subject when I made a search on the community.Any idea? 

Dear kindly elaborate for IFS Appliation 9, which type of compatibility should be required for windows software and hardware?

Hi Community Admins, Is there a way we can merge community account from a previous to new ?. In my case i have join a new company and wanted to disconnect my previous account and connect with new e-mail address. Any thoughts?Thank you,Roshan 

Hi Team, We are having a requirement in which when the service department is “SVD1” and priority is 1 or 2 we should have “SVD SLA1” else” SVD SLA2”. The below expression we have created but its not working. Can someone please help on this.Expression :-  if(($new.event.servDept.shortCode = "VND ACCENTURE IDP" or $new.event.servDept.shortCode = "VND ACCENTURE IGA") and ($new.event.PRIORITY.shortCode ="PRIORITY 1" or $new.event.PRIORITY.shortCode ="PRIORITY 2")), "VND ACCENTURE IGA P1-P2", "VND ACCENTURE IGA P3-P5") RegardsBhavuk

Feb 9th 2024, 10.30 am. I can still login to Service Center, but this morning, once I have done that, if I select All Cases from the drop down, I just get an empty screen with a red information message across the top of the screen. Also if I try to report an issue, I end up on that same screen. Have tried clearing browser cache and logging in again, but no luck. How do  I request that someone checks the access for my Portal account? It was fine yesterday. What I see. If I go to Cases - All Cases, just get the same empty screen again.Thanks

Hi,Customer user is not working in SNOW. How can they gain access to Support Now?

Hello, is there a mean to have the last user connexion date in IFS? thanks

For some of our purchased parts the Inventory Part Currently On Hand - Total Supply Purchase Orders quantity is doubling the open PO Lines. The example part there is a quantity of 13 on customer order and purchase orders, but the Total Supply shows 26 (doubled). Checked all the purchase order lines, 2 lines are closed received completely and one line open for the 13 pcs.Also checked the Inventory, Sales and Purchase parts and Suppler for Purchase Part for conversion factors and everything is set to 1. Our team use this screen often and need to rely on the information. This is only recently been discovered, been using IFS Apps 10 for a year. Worth noting it’s not on all the parts just a handful of parts that are pass through and not on any structure and purchased with the same supplier.

HiFrom the view I made on IFS App 8 Core, I am unable to build a screen.Thanks

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes done in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.

Our platform team is preparing for IBM software audit and found IBM XL Fortran 15.1 software in AIX server where IFS 10 Prod is being hosted. Is there is any dependency of IFS application on Fortran Software Runtime Libraries. If not then, can it be uninstalled safely?

Hi,During testing I implemented some conditional formatting which produced an error.The only actions available are "reload", "details" or "go to home page".How do I reset this setting.To resolve it, I deleted the user and recreated it. (not a good solution)Kind regards.Mickael CORMIER

 IDENTITIES    Deployment Identity        : Ifs.Fnd.Explorer.C1-BF-E5-54-D8-B8-AD-47-2C-6B-2F-A4-06-B6-F6-03, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86    Application Identity        : Ifs.Fnd.Explorer.exe, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86, type=win32APPLICATION SUMMARY    * Online only application.    * Trust url parameter is set.ERROR SUMMARY    Below is a summary of the errors, details of these errors are listed later in the log.    * Activation of https://ifspreprodnew.apmterminals.com/client/runtime/Ifs.Fnd.Explorer.application?ADMINGATEWAY=true resulted in exception. Following failure messages were detected:        + File, Ifs.Fnd.Explorer.exe, has a different computed hash than specified in manifest.COMPONENT STORE TRANSACTION FAILURE SUMMARY    No transaction error was detected.WARNINGS    There were no warnings during this operation.OPERATION PROGRES

I am having issues being able to grant access to be able to print MRB report to users. They have full access to the MRB cases screen (Mrbcaseshandling). They receive this message however, “You are not allowed to execute the report” As IFS app, I can select the print MRB Report tab and it opens a screen called Report Format and Output, but the projection for the debug console still shows MRBCasesHandling. So I am not sure how to find the projection that needs granted to be able to access the Print MRB Report tab.Any suggestions/help would be appreciated! 

Another great year for the community thanks to the continued support of our members. This year we had:The 4,881 new members takes us to just over 19k members, 44% of which are customers, 23% partners and 24% IFSers. Please continue to tell your co-workers about the community, the more people we have visiting the site the more questions will be answered!All these metrics represent individuals; people who have contributed - asking, reading, responding, and collaborating. We’d like to recognize a few of these people, as our: Best All Around: When you look at the points in the community - which you earn by posting replies, receiving likes, and having people mark your replies as best answer, our top 3 are @Phil Seifert, @Charith Epitawatta  and @Mathias Dahl. This year Phil retains the top spot having the highest number of best answers and the most likes received. Mathias again has the most replies, plus lots of answers and likes. Charitha tops likes given and has high values across replies

Hi All,How can we see the resolution time (SLA) based for each reported cases under Gold Support. Also, what is standard case response time and resolution time for reported cases under gold support?  

I’m have tried to config as below but can’t send message from the system. could you help to support ?    

Hey, I have a question about the chat feature in assyst:https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Category:ChatI would like to be able to partition the assyst users acting as service desk agents(for chat) by service department. Is there any way to do this?As I understand it, by default all assyst users(service desk agents) all go in one pool of available chatters and they are assigned contact users to respond to on a round robin basis. However, consider that we have a HR department and a general IT department and we want contact users who initiate chats from a HR ticket to go to HR agents and IT tickets to go to IT agents. Is there a way to achieve this?

Hi,Would like to find out if I can stop myself being allocated any items when I am not working. For example when on annual leave. Don’t want anything being passed to me that would exceed the SLA, before I am able to look at the item. Thanks.

I get this message when I’m trying to login to IFS portalParameters in the customized error page:Transaction ID = 519733-PPE0Session ID = -Violation Category = APPFW_SIGNATURE_MATCHViolation Log = CEF:0|Citrix|NetScaler|NS13.1|APPFW|APPFW_SIGNATURE_MATCH|6|src=165.1.243.106 spt=49448 method=GET request=https://portal.ifsworld.com/ msg=Signature violation rule ID 6414: web-misc novell groupwise messenger accept-language header buffer overflow attempt cn1=4989252 cn2=519733 cs1=WAF_PRO_PROD cs2=PPE0 cs4=ALERT cs5=2023 cs6=web-misc act=blockedSession Cookie : -

Hi All,After a UPD installation is there are any performance issues be faced by the customers in IFS App 10 . And is it able to resolve these performance issues by re-publishing and synchronizing the custom fields on related logical units.

Hi,anybody knows how can i change to TAB to ENTER like  move to the next line? Where iI can find this options in IFS APP 9

Hello Community!I'm facing challenges while attempting to apply conditional formatting to a column containing checkboxes. I aim to have the row highlighted in a specific color based on whether the checkbox is checked or not. Despite trying the following approach, I haven't achieved success.Appreciate any assistance./David  

 There is a possibility to add an image as background for a lobby element:IEE lobby element: Couter with following parametersparameters adjusted in IEEResult in Aurena LobbyIt seems that this behavior in Aurena is a bug. The expected effect should be a 10% transparent image mixed with a 20% transparent yellow background. In IEE it is ok, in Aurena not.Addition there is a second nearly similar effect: A list-element with a transparent background color works in Aurena as expected. But if you expand the element to fullscreen the transparent effect disapears and the fullscreen looks like a color with 100% transparent paremeter instead of for example 20% (as it is with normal size)Is that a feature or a bug?