HI, I have some questions regarding Reminders to customers.I would like to generate an overview of all reminders send for each customer with an overdue invoice for activity measurement and check the success rate of all reminders. Is ‘Customer Reminder History’ the correct way to get this overview? What happens in case the email with the reminder message is not in use anymore, is out of office, etc where does the automatic or manual reply of the customer end up?

Question

Customer Reminder History

HI,

I have some questions regarding Reminders to customers.

I would like to generate an overview of all reminders send for each customer with an overdue invoice for activity measurement and check the success rate of all reminders. Is ‘Customer Reminder History’ the correct way to get this overview?
What happens in case the email with the reminder message is not in use anymore, is out of office, etc where does the automatic or manual reply of the customer end up?

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